AT&T Mobility Services, LLC v. Boyd

CourtDistrict Court, N.D. Ohio
DecidedMay 21, 2020
Docket1:19-cv-02539
StatusUnknown

This text of AT&T Mobility Services, LLC v. Boyd (AT&T Mobility Services, LLC v. Boyd) is published on Counsel Stack Legal Research, covering District Court, N.D. Ohio primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
AT&T Mobility Services, LLC v. Boyd, (N.D. Ohio 2020).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF OHIO

AT&T Mobility Services, LLC, Case No. 1:19cv2539

Plaintiff, -vs- JUDGE PAMELA A. BARKER

Robert Boyd, MEMORANDUM OPINION AND Defendant ORDER

Currently pending are Defendant Robert Boyd’s (1) Motion for Leave to Conduct Limited Discovery; and (2) Motion for Leave to File Supplement to Motion to Conduct Limited Discovery Instanter and Motion to Strike the Declaration of Jeremy Dunlap. (Doc. Nos. 18, 20.) Plaintiff AT&T Mobility Services, LLC opposes both motions. (Doc. Nos. 19, 22.) For the following reasons, Defendant’s Motions (Doc. Nos. 18, 20) are DENIED. I. Background A. Factual Allegations Defendant Robert Boyd began his employment with Plaintiff AT&T Mobility Services, LLC (hereinafter “AT&T”) in 2010. (Decl. of Robert Boyd (“Boyd Decl.”) (Doc. No. 10-1) at ¶ 4.) Beginning in April 2016, he was employed as an Assistant Manager at various AT&T retail locations throughout Ohio. (Declaration of Deirdre Scott (“Scott Decl.”) (Doc. No. 1-2) at ¶ 4.) In March 2017, Boyd worked as an Assistant Manager at AT&T’s retail store located in Fairview Park, Ohio. (Boyd Decl. at ¶ 5.) Several months later, in May or June 2017, Gerald Cummings became the Store Manager of the Fairview Park location and, as such, was Boyd’s direct supervisor. (Id. at ¶ 7.) See also Decl. of Gerald Cummings (“Cummings Decl.”) (Doc. No. 1-4) at ¶ 4). As an AT&T employee, Boyd had an email account and a “point of sale” account (referred to as an “OPUS” account), each of which required a unique user identification (“UID”) and password. (Boyd Decl. at ¶ 6.) At all times relevant herein, Boyd’s user identification was “RB181Q” and his AT&T email address was RB181Q@us.att.com. (Decl. of Brandy Giordano (“Giordano Decl.”) (Doc. No. 1-3) at ¶ 6; Cummings Decl. at ¶ 6.) Boyd avers that he used the same password for both his email and OPUS accounts. (Boyd Decl. at ¶ 6.)

AT&T introduced evidence that, as part of his position as Assistant Manager, Boyd was required to monitor emails received at his RB181Q@us.att.com email account and “respond appropriately.” (Cummings Decl. at ¶ 7.) AT&T uses a software program called “Promenta” to widely distribute documents and emails (including communications regarding AT&T policies) to large groups of its employees. (Declaration of Jeremy Dunlap (“Dunlap Decl.”) (Doc. No. 1-5) at ¶ 4; Giordano Decl. at ¶ 9.) On July 12, 2017, AT&T Lead HR Specialist/Generalist Brandy Giordano sent an email with the subject line “Action Required: Notice Regarding Arbitration Agreement.”1 (Giordano Decl. at ¶ 11.) This email stated: AT&T has created an alternative process for resolving disputes between the company and employees. Under this process, employees and the company would use independent, third-party arbitration rather than courts or juries to resolve legal disputes. Arbitration is more informal than a lawsuit in court, and may be faster.

The decision on whether or not to participate is yours to make. To help you make your decision, it is very important for you to review the Management Arbitration Agreement linked to this email. It provides important information on the process and the types of disputes that are covered by the Agreement.

1 This email was sent to “all of AT&T’s U.S.-based employees who had either recently been promoted to a management position since the prior round of notifications about the Arbitration Program, or who had been on a leave of absence during the period when the prior notifications went out.” (Giordano Decl. at ¶ 11.) Ms. Giordano stated that this particular email was sent to 2, 217 AT&T employees. (Id.) 2 Again, the decision is entirely up to you. To give you time to consider your decision, the company has established a deadline of no later than 11:59 p.m. Central Standard Time on Monday, September 11, 2017 to opt out -- that is, decline to participate in the arbitration process -- using the instructions below.

If you do not opt out by the deadline, you are agreeing to the arbitration process as set forth in the Agreement. This means that you and AT&T are giving up the right to a court or jury trial on claims covered by the Agreement.

Instructions for "Opting Out" of the Agreement: To opt out of the agreement, after you open the attached document, follow the link provided there to the site where you will be able to electronically register your decision to opt out. The company will acknowledge in writing that it has received your opt-out request, and an opt-out attempt is invalid unless and until the company’s acknowledgement is sent. If you have attempted to opt out and have not received the confirmation, please email the Management Arbitration Agreement team at g04780@att.com.

Remember, the decision is yours. There are no adverse consequences for anyone opting out of the Management Arbitration Agreement. If, contrary to this assurance, you believe you have experienced any pressure or retaliation in connection with your decision, please contact the AT&T Hotline (888-871-2622).

If you have any questions about the Agreement, please contact OneStop (Dial 1-888- 722-1787, then speak "Employee Service Hotline").

Important: September 11, 2017 is the deadline to act if you do not wish to resolve disputes through arbitration.

(Doc. No. 1-3 at PageID# 38.) The Management Arbitration Agreement (“MAA”) itself could be accessed by clicking on a hyperlink contained in the email. (Id.) This link took the recipient to the AT&T intranet page, which could not be accessed until the person attempting to view it logged into AT&T’s systems with a valid UID and password (referred to as the employee’s “Global Log-In”). Once the employee logged in, he or she could review the entirety of the MAA and click on a button marked “Review Completed.” (Giordano Decl. at ¶ 12-13.) The Promenta system was configured to record the date and time on which each user accessed the MAA and clicked the “Review Completed” button. (Id.) 3 In relevant part, the MAA provides that it is governed by the Federal Arbitration Act, 9 U.S.C. § 1 and that “any dispute to which this Agreement applies will be decided by final and binding arbitration instead of court litigation.” (Doc. No. 1-3 at PageID# 40.) It describes the claims covered by the agreement as including “those arising out of or related to your employment or termination of employment with the Company and any other disputes regarding the employment relationship, trade secrets, unfair competition, compensation, breaks and rest periods, termination, defamation,

retaliation, discrimination or harassment and claims arising under the . . . , Civil Rights Act of 1964, . . . , Family Medical Leave Act, Fair Labor Standards Act,. . . . and state statutes and local laws, if any, addressing the same or similar subject matters, and all other state and local statutory and common law claims.” (Id. at PageID#s 40-41.) Reminder emails regarding the MAA and the September 11, 2017 opt-out deadline (which were identical to the July 12, 2017) email were sent on July 27, 2017 and August 11, 2017. (Dunlap Decl. at ¶ 8; Giordano Decl. at ¶ 14.) AT&T submitted evidence that it contends shows that Boyd received all three of the MAA emails discussed above. Specifically, AT&T submitted the Declaration of Jeremy Dunlap, an Application Development Specialist at Accenture, which “has provided AT&T with consulting

services including technical support for various computer systems and software applications utilized by AT&T,” including Promenta. (Dunlap Decl. at ¶¶ 3-4.) Mr. Dunlap averred that emails with the subject heading “Action Required: Notice Regarding Arbitration Agreement” were sent to Boyd’s AT&T email account at RB181Q@us.att.com on (1) July 12, 2017 at 4:02 a.m.

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