Allen v. Southern Communications Services, Inc.

963 F. Supp. 2d 1242, 2013 WL 4012229, 2013 U.S. Dist. LEXIS 109438
CourtDistrict Court, M.D. Alabama
DecidedAugust 5, 2013
DocketNo. 2:11-cv-4097-LSC
StatusPublished
Cited by8 cases

This text of 963 F. Supp. 2d 1242 (Allen v. Southern Communications Services, Inc.) is published on Counsel Stack Legal Research, covering District Court, M.D. Alabama primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Allen v. Southern Communications Services, Inc., 963 F. Supp. 2d 1242, 2013 WL 4012229, 2013 U.S. Dist. LEXIS 109438 (M.D. Ala. 2013).

Opinion

MEMORANDUM OF OPINION

L. SCOTT COOGLER, District Judge.

I. Introduction

In the above-entitled action, Horace Jeffrey Allen (“Plaintiff”) claims his former employer, Southern Communications Services, Inc., doing business as SouthernLINC Wireless (“SouthernLINC”), retaliated against him for filing complaints in violation of Title VII of the Civil Rights Act of 1964 (“Title VII”), 42 U.S.C. § 1981, and the Fair Labor Standards Act of 1938 (“FLSA”) when it terminated his employment. Following discovery, SouthernLINC filed a Motion for Summary Judgment that brought about the filing of Motions to Strike by both parties, all of which are fully briefed and ripe for decision.

II. Facts1

SouthernLINC is a company that provides a cellular communications network for use within the United States by its customers, and purchases and resells mobile cellular handsets manufactured by other companies for use over its cellular network. Plaintiff began working for SouthernLINC in 2002 as a Customer Support Representative (“CSR”) in the Customer Service Department, and was promoted in 2005 to Customer Support Team Lead (“Team Lead”) in the Call Center division. Throughout Plaintiff’s employment, there were a total of five Team Leads in the Customer Service Department. Plaintiff reported directly to Technical Customer Support Supervisor Blake Thompson (“Thompson”), and [1246]*1246Thompson reported to Customer Support Manager Ranee Hardy (“Hardy”).

SouthernLINC’s employees were afforded several ways to raise complaints about work-related issues. First, an employee could contact management or Human Resources directly. Second, SouthernLINC’s employees were required to complete annual Compliance Surveys at the beginning of each year in which they were asked to disclose, among other things, any discrimination they believed they suffered in the previous year. Third, SouthernLINC employees could file “Concerns” with the Concerns Department if they had issues with discrimination, retaliation, or other unlawful treatment.

In 2006, Plaintiffs wife, who worked at SouthernLINC as an Account Specialist in the company’s Customer Accounting Department, was selected for discharge as part of a reduction in force (“RIF”). She was pregnant at the time she was selected, and filed a Concern complaining about discrimination based on her discharge. In Plaintiffs 2006, 2007, and 2008 Compliance Survey responses, he alleged that his wife was terminated based on her pregnancy. Additionally, Plaintiff alleged that he was being retaliated against for his earlier complaints about his wife’s termination in his 2007 and 2008 Compliance Survey responses.

Between 2006 and 2009, Plaintiff filed at least six Concerns — all of which were found to be without merit by SouthernLINC. In one Concern, filed on June 24, 2008, he complained that his wife’s Concern regarding her termination had been found unsubstantiated. Additionally, he alleged unfair treatment in regards to his time off requests, awards recognition, and performance reviews because of his complaints about his wife’s termination.

In the fourth quarter of 2008, Hardy and Human Resources Business Consultant Tiffany Wilder Davis (“Wilder”) began looking into a reorganization of the Customer Service Department based on a downturn in its market and a new system called OrderLINC that automated one of the job responsibilities of the CSRs. Around the same time, Plaintiff received a Team Leader of the Quarter Award.

Employees at SouthernLINC receive mid-year performance evaluations and year-end performance evaluations prepared by their direct supervisor. These evaluations rank the employees in four categories: Individual Goals, Individual Business Results, Company Initiatives, and Behaviors. In his 2008 year-end performance evaluation prepared by Thompson, Plaintiff received a rating of “Fully Met” in all four categories; however, Thompson did note that Plaintiff received “constructive feedback to maintain a positive and open to feedback attitude when interacting with supervisors and team leaders.” (Doc. 44-5 at 18.)

During a 2008 year-end Group Feedback Session, Customer Support management made the following comments about Plaintiff: “Negative attitude — always on defensive with other [Team Leads] — has impact on CSRs — blows issues out of proportion— had issue with another supervisor in other department.” (Doc. 44-8 at 6.) After a tense meeting in March of 2009 with Hardy and Thompson regarding Plaintiffs attitude, Hardy “indicated [Plaintiff] should not report concerns any longer.” (Doc. 44-9 at 1; Pla. Depo. 365:20-366:10.)

In early to mid 2009, Wilder and Hardy decided to eliminate seven CSR positions. Because of the decrease in the workload and the number of CSRs, they also decided it was necessary to eliminate one team lead position.

In July of 2009, Thompson and Wilder worked together to prepare Plaintiffs midyear performance evaluation. Although Thompson initially gave Plaintiff a rating of “Fully Met” in all four categories, he [1247]*1247changed Plaintiffs rating in the “Behaviors” category to “Not Fully Met.” (Doc. 44-5 at 39, 48.) In the comments section, Thompson originally wrote “I recommend that [Plaintiff] work closely with Team Leaders and Supervisors when confronting teamwork issues. I recommend that [Plaintiff] engage more verbally with Team Leaders and Supervisors, rather than sending emails. I recommend that [Plaintiff], when sending emails, send facts only. Not Fully Met.” (Doc. 44-5 at 39.) However, he later changed his comments to state, “Although [Plaintiff] has a great working relationship with external/internal customers and CSRs, he does not have a strong relationship with peers (Team Leaders) and management. I recommend that he focuses on building stronger and more positive relationships with peers (Team Leaders) and management. [Plaintiff] should make an effort to initiate more face-to-face conversations, with people, as opposed to conversing through email to avoid miscommunication and ensure that his points and the points of others are being received as intended.” (Id. at 48.)

During a 2009 mid-year. Group Feedback Session, Customer Support, management made the following comments about Plaintiff: “over steps boundaries of job description — responds inappropriately & overacts to minor incidents — takes things too personally — discussion outside of meeting with supervisor/HR.” (Doc. 44-8 at 18.)

Plaintiff filed another Concern on July 31, 2009, complaining about unfair treatment regarding the coding of time, Family Medical Leave Act (“FMLA”) paperwork, and a credit check and denial of a FamilyLINC account. During an investigation of this Concern, Thompson contended that Plaintiff “has trouble relating and working with managers.” (Doc. 44-2 at 41.) In August of 2009, Plaintiff filed a Charge of Discrimination with the EEOC alleging retaliation for reporting discrimination related to his wife’s termination.

On September 16, 2009, Plaintiff filed a Concern alleging that he was retaliated against in the administration of a United Way campaign. Immediately after making a contribution, Plaintiff was called by an employee and asked whether he was going to make a contribution. He was under the impression that his participation was voluntary and confidential.

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963 F. Supp. 2d 1242, 2013 WL 4012229, 2013 U.S. Dist. LEXIS 109438, Counsel Stack Legal Research, https://law.counselstack.com/opinion/allen-v-southern-communications-services-inc-almd-2013.