West Virginia § 24D-1-15 Procedures for restoring interrupted service and improving substandard service

West Virginia Statutes

§ 24D-1-15 — Procedures for restoring interrupted service and improving substandard service

West Virginia·Ch. 24D CABLE TELEVISION·Art. 1 CABLE TELEVISION SYSTEMS ACT

(a)Each cable operator, for the purpose of restoring interrupted service and improving substandard service, shall be able to receive calls twenty-four hours a day, seven days a week, and shall have one or more qualified persons as may be necessary to repair the cable system, facilities and equipment owned by the cable operator and located on a subscriber's premises, including, but not limited to, cable receiving equipment and directly associated equipment.

(b)Each cable operator shall restore interrupted service not later than twenty-four hours after being notified by a subscriber that service has been interrupted, unless:

(1)Service cannot be restored until another company repairs facilities owned by such company and leased to, or required for the operation of, the cable service;

(2)

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(a) Each cable operator, for the purpose of restoring interrupted service and improving substandard service, shall be able to receive calls twenty-four hours a day, seven days a week, and shall have one or more qualified persons as may be necessary to repair the cable system, facilities and equipment owned by the cable operator and located on a subscriber's premises, including, but not limited to, cable receiving equipment and directly associated equipment.

(b) Each cable operator shall restore interrupted service not later than twenty-four hours after being notified by a subscriber that service has been interrupted, unless: (1) Service cannot be restored until another company repairs facilities owned by such company and leased to, or required for the operation of, the cable service; (2) the interruption was caused by an act of nature; or (3) the cable operator is unable to restore service within twenty-four hours due to extenuating circumstances. In the event of such extenuating circumstances, the company shall restore service as soon as feasible and then submit a written notice to the commission indicating that service has been restored and explaining the nature of the extenuating circumstances.

West Virginia § 24D-1-15 (Procedures for restoring interrupted service and improving substandard service) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.