Texas § 64.157 DISPUTES.

Texas Statutes

§ 64.157 — DISPUTES.

Texas § 64.157

Code UTUtilities Code

This text of Texas § 64.157 (DISPUTES.) is published on Counsel Stack Legal Research, covering Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

Tex. Utilities Code Code Ann. § 64.157 (2026).

Text

Sec. 64.157. DISPUTES.

(a)The commission may resolve disputes between a retail customer and a billing utility, service provider, or telecommunications utility.

(b)In exercising its authority under Subsection (a), the commission may:

(1)order a billing utility or service provider to produce information or records;

(2)require that all contracts, bills, and other communications from a billing utility or service provider display a working toll-free telephone number that customers may call with complaints and inquiries;

(3)require a billing utility or service provider to refund or credit overcharges or unauthorized charges with interest if the billing utility or service provider has failed to comply with commission rules or a contract with the customer;

(4)order appropriate relief to ensu

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Sec. 64.157. DISPUTES. (a) The commission may resolve disputes between a retail customer and a billing utility, service provider, or telecommunications utility.
(b) In exercising its authority under Subsection (a), the commission may:
(1) order a billing utility or service provider to produce information or records;
(2) require that all contracts, bills, and other communications from a billing utility or service provider display a working toll-free telephone number that customers may call with complaints and inquiries;
(3) require a billing utility or service provider to refund or credit overcharges or unauthorized charges with interest if the billing utility or service provider has failed to comply with commission rules or a contract with the customer;
(4) order appropriate relief to ensure that a customer's choice of a telecommunications service provider is honored;
(5) require the continuation of service to a residential or small commercial customer while a dispute is pending regarding charges the customer has alleged were unauthorized; and
(6) investigate an alleged violation.
(c) The commission shall adopt procedures for the resolution of disputes in a timely manner, which in no event shall exceed 60 days.