Tennessee Statutes
§ 65-15-305 — Complaint handling procedures - Recordkeeping requirements
Tennessee·Title 65
(a)A transportation network company operating in this state shall establish procedures to report any complaint about a driver with whom a rider was matched and whom the rider reasonably suspects was under the influence of drugs or alcohol during the course of the trip.
(b)Upon receipt of a rider complaint alleging a violation of the zero-tolerance policy set out in § 65-15-304(4) , the transportation network company shall immediately suspend the driver's access to the transportation network company's digital network, and shall conduct an investigation into the reported complaint. The suspension shall last the duration of the investigation.
(c)The transportation network company shall maintain records relevant to a rider complaint made pursuant to this section for a period of at least two
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Legislative History
Added by 2015 Tenn. Acts, ch. 520,s 4, eff. 5/20/2015.
Nearby Sections
15
§ 65-1-102
Commissioners - Prohibited activities§ 65-1-103
Meetings§ 65-1-104
Quorum - Chair and vice chair - Panels§ 65-1-105
Compensation - Expenses§ 65-1-107
§ 65-1-107§ 65-1-108
Office - Furniture and supplies§ 65-1-109
Executive director§ 65-1-110
Minutes and official documents§ 65-1-111
Report to general assembly§ 65-1-112
Copies of records§ 65-1-113
Enforcement - Duties of commission