(a)The plan sponsor of a health benefit plan may, on behalf of covered persons in the plan, provide consent to the delivery of all communications related to the plan by electronic means, including the electronic delivery of a health insurance identification card.
(b)Before consenting on behalf of insureds a plan sponsor shall confirm that the party routinely uses electronic communications during the normal course of employment.
(c)Before providing delivery by electronic means, the insurer for the health benefit plan shall:
(1)Provide the insured with an opportunity to opt out of delivery by electronic means; and (2) Implement and adhere to a policy that contains the following criteria:
(A)If the insurer becomes aware that the insured's email address at which the insured has consented
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(a) The plan sponsor of a health benefit plan may, on behalf of covered persons in the plan, provide consent to the delivery of all communications related to the plan by electronic means, including the electronic delivery of a health insurance identification card. (b) Before consenting on behalf of insureds a plan sponsor shall confirm that the party routinely uses electronic communications during the normal course of employment. (c) Before providing delivery by electronic means, the insurer for the health benefit plan shall: (1) Provide the insured with an opportunity to opt out of delivery by electronic means; and (2) Implement and adhere to a policy that contains the following criteria: (A) If the insurer becomes aware that the insured's email address at which the insured has consented to receive notices or documents is no longer valid, the insurer shall send physical notices or documents to the insured at the insured's mailing address on file with the insurer; (B) The insurer will retain records for five (5) years, including proof of the date of each electronic mailing and the email address to which each mailing was sent. The records must be retrievable for a period of five (5) years after the date of the mailing; (C) The insured may withdraw his or her consent to receive mailings electronically at any time; (D) All conditions have been satisfied to facilitate the electronic mailing of notices and documents, unless existing law requires notices and documents to be delivered by a particular method; (E) All conditions to facilitate the electronic mailing of notices and documents have been satisfied under the federal Electronic Signatures in Global and National Commerce Act ( 15 U.S.C. § 7001 , et seq.); and (F) The insurer will not cancel, refuse to issue, or refuse to renew a policy because the applicant or insured refuses to agree to receive electronic mailings of notices and documents pursuant to this section. (d) This section does not apply to TennCare or any successor program provided for in title 71, chapter 5, or to the CoverKids Act of 2006 or any successor program provided for in title 71, chapter 3, part 11.