New Hampshire Statutes
§ 53-C:3-e — Recording of Subscriber Complaints
New Hampshire·Title III TOWNS, CITIES, VILLAGE DISTRICTS, AND UNINCORPORATED PLACES·Ch. 53-C FRANCHISING AND REGULATION OF CABLE TELEVISION SYSTEMS BY CITIES AND TOWNS
I. Every cable television system operator shall keep a record or log of all written complaints received regarding quality of service, equipment malfunctions, billing procedure, employee relations with customers and similar matters. Such records shall be maintained for a period of 2 years. II. Such record shall contain the following information for each complaint received:
(a)Date, time, nature of complaint;
(b)Name, address, telephone number of complainant;
(c)Investigation of complaint;
(d)Manner and time of resolution of complaint; and
(e)If the complaint regards equipment malfunction or the quality of reception, a report indicating corrective steps taken, with the nature of the problem stated. Every cable television system operator shall make the logs or records, or both, of such c
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New Hampshire § 53-C:3-e (Recording of Subscriber Complaints) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.
Legislative History
1989, 338:3, eff. Aug. 1, 1989.
Nearby Sections
13
§ 53-C:1
Definitions§ 53-C:2
Franchise Required§ 53-C:3
Authority to Grant Franchises§ 53-C:3-a
Franchise Applicant Considerations§ 53-C:3-e
Recording of Subscriber Complaints§ 53-C:3-f
Franchise Document Clearing House§ 53-C:3-g
Rights of Individuals§ 53-C:5
Existing Operations