Louisiana § 40:1281.12 Community water systems; complaint records; review of records by state health

Louisiana Statutes

§ 40:1281.12 — Community water systems; complaint records; review of records by state health

Louisiana § 40:1281.12

Title 40Public Health and Safety

This text of Louisiana § 40:1281.12 (Community water systems; complaint records; review of records by state health) is published on Counsel Stack Legal Research, covering Louisiana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

La. Stat. Ann. § 40:1281.12 (2026).

Text

§1281.12. Community water systems; complaint records; review of records by state health officer A.

(1)Each community water system shall maintain a record of each complaint it receives by telephone, letter, or electronic mail from customers or users. The record of each complaint shall include the date the complaint was received, the service connection to which the complaint relates, the name of the customer or user making the complaint and associated contact information, and a brief description of the complaint. The log containing the record shall also include documentation of corrective actions that the community water system has implemented with respect to the matters detailed in the complaint.

(2)The community water system shall retain the complaint records required by the provisions of

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§1281.12. Community water systems; complaint records; review of records by state health
officer
A.(1) Each community water system shall maintain a record of each complaint it
receives by telephone, letter, or electronic mail from customers or users. The record of each
complaint shall include the date the complaint was received, the service connection to which
the complaint relates, the name of the customer or user making the complaint and associated
contact information, and a brief description of the complaint. The log containing the record
shall also include documentation of corrective actions that the community water system has
implemented with respect to the matters detailed in the complaint.
(2) The community water system shall retain the complaint records required by the
provisions of this Subsection for at least five years, and shall make the records available to
the Louisiana Department of Health upon request and without charge.
B.(1) If the state health officer or his designee reviews a complaint record provided
for in this Section and, based upon the results of the review, recommends that any board
member, owner, officer, or operator of a community water system, or any combination of
these personnel, undertake an appropriate training course incorporating topics concerning
proper customer service, customer relations, public relations, or related matters, then the
personnel identified by the state health officer or his designee shall be required to undertake
such training.
(2) The training provided for in this Subsection may be delivered by the state, a
contractor of the state, or a state-recognized trainer.
C. If the state health officer deems it necessary, he may require any community water
system to implement a demonstrated flushing program.
D. For the purposes of this Section, "community water system" shall have the
meaning ascribed in R.S. 40:5.8.