§ 26-2-6-3 — Timeliness of service or repair

Whenever authorized service representatives or
independent service facilities undertake to service or repair an audio or
visual entertainment product, they shall:
(1) provide services or make repairs on the product within
forty-five (45) days of receipt of that product, regardless of
whether the product is covered by an express warranty; or
(2) if a part necessary to effect the repair or service is not
immediately available:
(A) notify the consumer requesting the service or repair that the
part is not immediately available and order the necessary part,
within fifteen (15) days of receipt of the product; and
(B) repair or service the product within thirty (30) days of
receipt of the ordered part, unless the consumer agrees
otherwise.
However, if a delay in completing the requested service or repair is
caused by a condition beyond the control of the authorized service
representative or independent service facility, the authorized service
representative or independent service facility shall repair or service the
audio or visual entertainment product upon termination of the condition
causing the delay.

Legislative History

As added by P.L.254-1983, SEC.2. Amended by P.L.42-2011, SEC.60.