§ 26-2-6-2 — Duty of manufacturer under express warranty

A manufacturer who makes an express warranty
in connection with the sale of an audio or visual entertainment product
shall do the following:
(1) Authorize a representative within a designated service area to
provide any service or repair required under the terms of the
warranty.
(2) Reimburse the authorized service representative for any
service or repair, including labor and parts, made in connection
with the express warranty in an amount negotiated between the
manufacturer and the authorized service representative. However,
reimbursement or exchange for all parts used in such warranty
repairs shall include all transportation costs and a reasonable fee
for handling. The handling fee is to be negotiated as part of the
authorization proceedings.
(3) Except for audio or visual entertainment products having a
retail selling price less than fifty dollars ($50), make available to
service representatives or independent service facilities adequate
service information and replacement parts for the audio or visual
entertainment product for at least seven (7) years after the date
that product model or type was manufactured, regardless of
whether the product is still under warranty.
(4) Make available any service part to service representatives or
independent service facilities within forty-five (45) days of receipt
of an order for that part, regardless of whether the product is still
under warranty; however, if a delay in providing that part is
caused by conditions beyond the control of the manufacturer, the
manufacturer shall provide the service representative or
independent service facility with a replacement part promptly
upon termination of the condition causing the delay.

Legislative History

As added by P.L.254-1983, SEC.2.