Indiana § 16-27-4-12 Client rights statement

Indiana Statutes

§ 16-27-4-12 — Client rights statement

Indiana·Title 16 HEALTH·Art. 27 HOME HEALTH AGENCIES·Ch. 4 Licensure of Personal Services Agencies

The personal services agency shall provide the client or the client's personal representative with the personal services agency's written statement of client rights not more than seven

(7)days after providing services to the client. The statement of client rights must include the following information:

(1)The client has the right to have the client's property treated with respect.

(2)The client has the right to temporarily suspend, permanently terminate, temporarily add, or permanently add services in the service plan.

(3)The client has the right to file grievances regarding services furnished or regarding the lack of respect for property by the personal services agency and is not subject to discrimination or reprisal for filing a grievance.

(4)The client has the right to be free from

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The personal services agency shall provide
the client or the client's personal representative with the personal
services agency's written statement of client rights not more than seven
(7) days after providing services to the client. The statement of client
rights must include the following information:
(1) The client has the right to have the client's property treated
with respect.
(2) The client has the right to temporarily suspend, permanently
terminate, temporarily add, or permanently add services in the
service plan.
(3) The client has the right to file grievances regarding services
furnished or regarding the lack of respect for property by the
personal services agency and is not subject to discrimination or
reprisal for filing a grievance.
(4) The client has the right to be free from verbal, physical, and
psychological abuse and to be treated with dignity.
(5) A statement that it is not within the scope of the personal
services agency's license to manage the medical and health
conditions of the client if a condition becomes unstable or
unpredictable.
(6) The charges for services provided by the personal services
agency.
(7) The personal services agency's policy for notifying the client
of any increase in the cost of services.
(8) The hours the personal services agency's office is open for
business.
(9) That on request the personal services agency will make
available to the client a written list of the names and addresses of
all persons having at least a five percent (5%) ownership or
controlling interest in the personal services agency.
(10) The procedures for contacting the personal services agency's
manager, or the manager's designee, while the personal services
agency's office is open or closed.
(11) The procedure and telephone number to call to file a
complaint with the personal services agency.
(12) That the state department does not inspect personal service
agencies as part of the licensing process but does investigate
complaints concerning personal service agencies.
(13) The procedure and telephone number to call to file a
complaint with the state department along with the business hours
of the state department.