§ 10-23

(Section scheduled to be repealed on January 1, 2027) Sec. 10-23. Code of Professional Conduct and Ethics. Licensed cemetery authorities and their licensed cemetery managers and customer service employees, and cemetery authorities maintaining a partial exemption and their cemetery managers and customer service employees shall: (a) refrain from committing any action that may violate Section 25-10 of this Act; (b) be aware of applicable federal and State laws and regulations, adhere to those laws and regulations, and be able to explain them to families in an understandable manner; (c) treat all human remains with proper care and dignity, honoring known religious, ethnic, and personal beliefs; (d) protect all confidential information; (e) carry out all aspects of service in a competent and respectful manner; (f) fulfill all written and verbal agreements and contracts; (g) provide honest, factual, and complete information regarding all aspects of the services offered and provided; (h) not engage in advertising that is false, misleading, or otherwise prohibited by law; (i) not discriminate against any person because of race, creed, marital status, sex, national origin, sexual orientation, or color, except a religious cemetery may restrict its services to those of the same religious faith or creed. A cemetery authority operating any cemetery may designate parts of cemeteries or burial grounds for the specific use of persons whose religious code requires isolation; (j) to have clear and specific cemetery rules and regulations, subject to other applicable law, including this Act, and to apply them equally to all consumers and individuals served; (k) report all violations of this Act and this Section to the Department.

Legislative History

(Source: P.A. 103-421, eff. 1-1-24 .)