§ 16-123

Establishment of customer information centers for electric utilities and alternative retail electric suppliers. (a) All electric utilities and alternative retail electric suppliers shall be required to maintain a customer call center where customers can reach a representative and receive current information. Customers shall periodically be notified on how to reach the call center. The Commission shall have the authority to establish reporting requirements for such centers. (b) Notwithstanding anything to the contrary, an electric utility may: (1) disclose the current utility electric supply price to a retail customer who takes electric power and energy supply service from an alternative retail electric supplier; (2) disclose the supply price the customer is paying as reflected on the customer's bill, if known; (3) furnish to a retail customer a list of frequently asked questions to be used by the retail customer in evaluating electric power and energy supply rate offers by alternative retail electric suppliers; this list may include, but is not limited to, the following: (A) length of the contract; (B) the price per kilowatt hour, and whether the contract price is fixed or variable, and if variable, the circumstances under which the price may change; (C) whether penalties or early termination fees apply if the customer terminates the contract before the expiration of its term; and (D) whether the customer may be subject to any other adjustments, penalties, surcharges, or costs beyond the electric power and energy supply rate; and (4) provide to a retail customer education information published by the Office of Retail Market Development and the Office of the Attorney General regarding the selection and evaluation of electric power and energy supply rate offers by alternative retail electric suppliers.

Legislative History

(Source: P.A. 101-590, eff. 1-1-20 .)