§ 3-11 — Remote location operations

Licensees may allow mortgage loan originators to work from a remote location if: (1) the licensee has written policies and procedures for the supervision of mortgage loan originators working from a remote location; (2) access to company platforms and customer information is in accordance with the licensee's comprehensive written information security plan; (3) no in-person customer interaction occurs at a mortgage originator's residence unless that residence is a licensed location; (4) physical records are not maintained at a remote location; (5) customer interactions and conversations about consumers will be in compliance with federal and State information security requirements, including applicable provisions under the federal Gramm-Leach-Bliley Act and the Safeguards Rule established by the Federal Trade Commission and set forth in 16 CFR Part 314, as such requirements may be amended from time to time; (6) mortgage loan originators working at a remote location access the company's secure systems, including a cloud-based system, directly from any out-of-office device the mortgage loan originator uses, including, but not limited to, a laptop, phone, desktop computer, or tablet, via a virtual private network or comparable system that ensures secure connectivity and requires passwords or other forms of authentication to access; (7) the licensee ensures that appropriate security updates, patches, or other alterations to the security of all devices used at remote locations are installed and maintained; (8) the licensee has an ability to remotely lock or erase company-related contents of any device or otherwise remotely limit all access to a company's secure systems; and (9) the Nationwide Multistate Licensing System and Registry record of a loan originator that works from a remote location designates the principal place of business as the loan originator's registered location unless the loan originator elects another licensed branch office as a registered location.

Legislative History

(Source: P.A. 103-156, eff. 1-1-24 .)