§ 322G.3 — Duties of manufacturer

Iowa § 322G.3

• Jurisdiction: Iowa
• Title VIII: TRANSPORTATION
• Ch. 322G: DEFECTIVE MOTOR VEHICLES (LEMON LAW)

Text

1. At the time of the consumer’s purchase or lease of the vehicle, the manufacturer
shall provide to the consumer a written statement that explains the consumer’s rights
and obligations under this chapter. The written statement shall be prepared by the
attorney general and shall contain a telephone number that the consumer can use to obtain
3 DEFECTIVE MOTOR VEHICLES (LEMON LAW), §322G.4
information from the attorney general regarding the rights and obligations provided under
this chapter.
2. At the time of the consumer’s purchase or lease of the vehicle, the manufacturer shall
provide to the consumer the address and phone number for the zone, district, or regional
office of the manufacturer for this state where a claim may be filed by the consumer. This
information shall be provided to the consumer in a clear and conspicuous manner. Within
thirty days of the introduction of a new model year for each make and model of motor vehicle
sold in this state, the manufacturer shall notify the attorney general of such introduction.
The manufacturer shall also inform the attorney general that a copy of the owner’s manual
and applicable written warranties shall be provided upon request and provide information as
to where the request should be made. The manufacturer shall inform the attorney general
wheresucharequestshouldbedirectedandshallprovidethecopyoftheowner’smanualand
applicable written warranties within five business days of a request by the attorney general.
3. A manufacturer or the authorized service agent of the manufacturer shall make repairs
as necessary to conform the vehicle to the warranty if a motor vehicle does not conform to
the warranty and the consumer reports the nonconformity to the manufacturer or authorized
service agent during the lemon law rights period. Such repairs shall be made irrespective of
whether they can be made prior to the expiration of the lemon law rights period.
4. A manufacturer or the authorized service agent of the manufacturer, shall provide
to the consumer, each time the motor vehicle is returned after being examined or repaired
under the warranty, a fully itemized, legible statement or repair order indicating any
diagnosis made, and all work performed on the motor vehicle including, but not limited
to, a general description of the problem reported by the consumer or an identification
of the defect or condition, parts and labor, the date and the odometer reading when the
motor vehicle was submitted for examination or repair, and the date when the repair or
examination was completed.
5. Upon request from the consumer, the manufacturer, or the authorized service agent of
the manufacturer, shall provide a copy of either or both of the following:
a. Any report or printout of any diagnostic computer operation compiled by the
manufacturer or authorized service agent regarding an inspection or diagnosis of the motor
vehicle.
b. A copy of any technical service bulletin issued by the manufacturer regarding the year
and model of the motor vehicle as it pertains to any material, feature, component, or the
performance of the motor vehicle.