Delaware Statutes
§ 3811 — Complaint system
(a)A dental plan organization shall establish and maintain a complaint system to provide reasonable procedures for the resolution of written complaints initiated by enrollees concerning dental plan services. The dental plan organization shall maintain records of all written complaints initiated by enrollees.
(b)The Commissioner may examine the complaint system and if he or she determines that the system is not adequate he or she may require a revision of the complaint system.
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Legislative History
63 Del. Laws, c. 49, § 1 ; 70 Del. Laws, c. 186, § 1
Nearby Sections
15
§ 3801
Short title§ 3802
Definitions§ 3806
Bonding requirement§ 3808
Evidence of coverage§ 3809
Schedule of charges§ 3810
Examination of records§ 3811
Complaint system§ 3812
Annual report§ 3814
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