§ 10203 — Powers and duties of the Office

(a) The Office shall implement the nonemergency 211 telephone number to provide human social services information concerning the availability of governmental and nonprofit services and to provide referrals to community social services and disaster-related information agencies.

(b) The Office shall register the 211 Community Social Services Helpline with the 911 Committee established by § 10004(e) of this title, all phone companies, the Association of Information and Referral Services, and the United Way of America.

(c) The Office shall designate the Delaware Helpline, Inc. as the primary service provider for the 211 Helpline and contract with a private phone service to ensure 24-hour operation of the 211 Helpline.

(d) The Office shall raise community awareness about the 211 Helpline and website, including through the use of marketing and outreach activity forums that include presentations on statewide community social services that are available through the government and not-for-profit-agencies.

Legislative History

76 Del. Laws, c. 177, § 1 ; 76 Del. Laws, c. 280, § 80 ; 77 Del. Laws, c. 84, § 78 ; 77 Del. Laws, c. 327, § 71 ; 77 Del. Laws, c. 328, § 3 ; 78 Del. Laws, c. 78, § 71 ; 78 Del. Laws, c. 290, § 68 ; 79 Del. Laws, c. 78, § 65 ; 79 Del. Laws, c. 290, § 68 ; 80 Del. Laws, c. 79, § 67 ; 80 Del. Laws, c. 298, § 71 ; 81 Del. Laws, c. 58, § 184 ; 84 Del. Laws, c. 514, § 35 ; 85 Del. Laws, c. 68, § 32