(a) There is established within the DFHV the following offices and divisions:
(1) The Office of the Director, which shall be responsible for the management of the DFHV, including the final approval of any rulemaking and ratemaking conducted by the ORPP. The Office of the Director shall include the Director, the General Counsel, and the Chief of Staff, with subordinate staff responsible for:
(A) Administrative support;
(B) Human resources;
(C) Budget and financial services;
(D) Technology and information services;
(E) Contracting and procurement;
(F) Compliance with legislative directives, analysis, and opinions to ensure appropriate rulemaking and operational activities;
(G) Repealed.
(G-i) Auditing public vehicle-for-hire companies and payment service providers to the extent authorized by this subchapter , and regulations issued pursuant to this subchapter , including review of vehicle records to ensure compliance with regulatory requirements, and private vehicle-for-hire companies and carrier-for-hire companies to the extent authorized by this subchapter .
(H) Providing updated facts pertaining to operations and rulemaking through various communication platforms, including press releases, testimony, speech, and the DFHV website;
(I) Serving as a liaison between the DFHV and the District Department of Transportation, the Department of Public Works, the Metropolitan Police Department, and other relevant agencies on policies related to transportation and traffic safety enforcement; and
(J) Serving as a liaison between the DFHV and other relevant District agencies on policies related to the carrier-for-hire industry.
(2) The Office of Regulatory Policy and Planning, which shall be responsible for regulatory policy, and industry-wide research, analysis, and planning related to the regulation of the vehicle-for-hire industry and carrier-for-hire industry. The ORPP shall be responsible for proposing ratemaking, rulemaking, and fee adjustments related to public vehicles-for-hire and submitting such proposals to the Office of the Director for final approval. The ORPP’s subordinate staff shall also be responsible for analyzing industry updates, market data, and trends for the purpose of planning, assessment, and rulemaking.
(3) The Office of Client Services, which shall be responsible for communicating with and educating the public, the vehicle-for-hire industry, and the carrier-for-hire industry regarding rules, standards, rates, charges, and orders issued by the DFHV. The OCS’s subordinate staff shall also be responsible for:
(A) Administering all license examinations applicable to the public vehicle-for-hire industry;
(B) Providing all training and refresher courses required by this subchapter ;
(C) Maintaining a system of electronic public records relating to licensed owners and operators of public vehicles-for-hire and public vehicle-for-hire companies, associations, and fleets, including:
(i) Developing, maintaining, and keeping current a body of information relating to public vehicle-for-hire industry operations within the District, regionally, and nationwide; and
(ii) Providing statistics, analyses, studies, and projections relating to matters such as revenue, operational costs, passenger carriage, profits, practices, and technologies pertaining to the public vehicle-for-hire industry;
(D) Maintaining accurate records of in-service public vehicles-for-hire and retaining those records for a minimum of 3 years;
(E) Communicating with the vehicle-for-hire industry and members of the public to inform them of agency procedures and regulations and solicit feedback to enhance public awareness;
(F) Accepting applications for licenses applicable to public vehicle-for-hire operators and vehicles and issuing new licenses and renewals;
(G) Collecting fees to recover the actual costs of producing and distributing official DFHV vehicle decals, stickers, and information placards; and
(H) Collecting any other fees authorized and collected pursuant to this subchapter .
(4) The Office of Compliance and Enforcement, which shall be responsible for:
(A) Repealed.
(B) Administering and enforcing all rules, rates, charges, and orders issued by the DFHV;
(C) Repealed.
(D) Repealed.
(E) Inspecting public vehicles-for-hire for compliance with safety regulations established by the DFHV and the Department of Motor Vehicles;
(F) Performing public and private vehicle-for-hire and carrier-for-hire inspections and issuing notices of infraction; and
(G) Providing street enforcement of the rules and regulations of the DFHV through the use of vehicle inspection officers.
(5) The Office of Hearings and Conflict Resolution, which shall be responsible for conducting all hearings, adjudications, appeals, and any form of conflict resolution, including mediation. The OHCR’s subordinate staff shall also receive, document, and manage all complaints lodged against the owners and operators of public and private vehicles-for-hire, including taxicabs, taxicab companies, associations, fleets, dispatch services, and carrier-for-hire companies and operators, for the violation of any rule, regulation, order, rate, or law applicable to the vehicle-for-hire industry or carrier-for-hire industry, [and all] complaints lodged against vehicle inspection officers.