California § 14000.8. 14000.8. (Added by Stats. 2024, Ch. 792, Sec. 1.)

California Statutes

§ 14000.8. — 14000.8. (Added by Stats. 2024, Ch. 792, Sec. 1.)

California·Code WIC Welfare and Institutions Code - WIC·Div. 9. DIVISION 9. PUBLIC SOCIAL SERVICES·Part 3. PART 3. AID AND MEDICAL ASSISTANCE·Ch. 7. CHAPTER 7. Basic Health Care·Art. 1. ARTICLE 1. General Provisions

(a)

(1)Commencing on January 1, 2026, and each month thereafter, a county with a call center for Medi-Cal applicants or beneficiaries applying for, renewing, or requesting help in obtaining or maintaining Medi-Cal coverage shall collect and submit to the department call-center data metrics, including, but not limited to, total call volume, average call wait times by language, and the average call abandonment rate.

(2)The department shall prepare a report, excluding any personally identifiable information, on call-center data as described in paragraph (1). The department shall post the report on the department’s internet website on a quarterly basis no later than 45 calendar days after the conclusion of each quarter. The initial report on call-center data described in paragrap

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(a)
(1)
Commencing on January 1, 2026, and each
month thereafter, a county with a call center for Medi-Cal applicants or beneficiaries applying for, renewing, or requesting help in obtaining or maintaining Medi-Cal coverage shall collect and submit to the department call-center data metrics, including, but not limited to, total call volume, average call wait times by language, and the average call abandonment
rate.
(2)
The department shall prepare a report, excluding any personally identifiable information, on call-center data as described in paragraph (1). The department shall post the report on the department’s internet website on a quarterly basis no later than 45 calendar days after the conclusion of each quarter. The initial report on call-center data described in paragraph (1) shall be due on May 15, 2026.
(b)
Notwithstanding Chapter 3.5 (commencing with Section 11340) of Part 1 of Division 3 of
Title 2 of the Government Code, the department shall implement this section, without taking any regulatory action, by means of an all-county letter or similar instruction. Thereafter, the department shall adopt regulations in accordance with Chapter 3.5 (commencing with Section 11340) of Part 1 of Division 3 of Title 2 of the Government Code.

California § 14000.8. (14000.8. (Added by Stats. 2024, Ch. 792, Sec. 1.)) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.