California Statutes
§ 2896. — 2896. (Added by Stats. 1993, Ch. 1233, Sec. 2.)
California·Code PUC Public Utilities Code - PUC·Div. 1. DIVISION 1. REGULATION OF PUBLIC UTILITIES·Part 2. PART 2. SPECIFIC PUBLIC UTILITIES·Ch. 10. CHAPTER 10. Telephone Corporations·Art. 4. ARTICLE 4. Telecommunication Services
The commission shall require telephone corporations to provide customer service to telecommunication customers that includes, but is not limited to, all the following:
(a)Sufficient information upon which to make informed choices among telecommunications services and providers. This includes, but is not limited to, information regarding the provider’s identity, service options, pricing, and terms and conditions of service. A provider need only provide information to its customers on the services
which it offers.
(b)Ability to access a live operator by dialing the numeral “0” as an available, free option. The commission may authorize rates and charges for any operator assistance service provided subsequent to access.
(c)Reasonable statewide service quality standards, including, but
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California § 2896. (2896. (Added by Stats. 1993, Ch. 1233, Sec. 2.)) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.
Legislative History
Added by Stats. 1993, Ch. 1233, Sec. 2. Effective January 1, 1994.