Wyers v. American Medical Response Northwest, Inc.

377 P.3d 570, 360 Or. 211
CourtOregon Supreme Court
DecidedAugust 11, 2016
Docket091014750; CA A149258 (Control); 091116570; A149259; 091116571; CA A149260; 091116572; CA A149261; 091216650; CA A149262; 100202934; CA A149263 (SC S063000)
StatusPublished
Cited by28 cases

This text of 377 P.3d 570 (Wyers v. American Medical Response Northwest, Inc.) is published on Counsel Stack Legal Research, covering Oregon Supreme Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Wyers v. American Medical Response Northwest, Inc., 377 P.3d 570, 360 Or. 211 (Or. 2016).

Opinion

LANDAU, J.

The decision of the Court of Appeals is affirmed. The judgment of the circuit court is reversed, and the case is remanded to the circuit court for further proceedings.

*214 LANDAU, J.

This consolidated appeal concerns six civil actions against an ambulance company for permitting a paramedic in its employ to sexually abuse women while they were patients. The claims are alleged under ORS 124.100(5), which authorizes a vulnerable person to bring an action against a person who “permit [s]” another person to engage in physical or financial abuse “if the person knowingly acts or fails to act under circumstances in which a reasonable person should have known” of the abuse. The ambulance company moved for summary judgment on the ground that there was no evidence that it actually knew of its paramedic’s abuse against plaintiffs and then acted in a way that permitted that abuse to occur. The trial court agreed and granted the motion. The Court of Appeals reversed, concluding that the statute does not require actual knowledge of a plaintiffs abuse. Wyers v. American Medical Response Northwest, Inc., 268 Or App 232, 342 P3d 129 (2014). For the reasons that follow, we affirm the decision of the Court of Appeals and reverse the judgment of the trial court.

I. BACKGROUND

Because the trial court granted a defense motion for summary judgment, we state the facts in the light most favorable to plaintiffs. Shell v. Schollander Companies, Inc., 358 Or 552, 554 n 1, 369 P3d 1101 (2016). Defendant American Medical Response Northwest, Inc., (AMR) provides ambulance and other medical transportation services. AMR employed Haszard as a paramedic. This case arises out of multiple allegations of sexual abuse by Haszard of patients while they were being transported in ÁMR ambulances.

A. The Herring Litigation

In late 2007, AMR transported a female patient, Herring, to a hospital. During Herring’s transport, Haszard placed his hand on Herring’s hand and shoved their hands down inside the front of her pants. Later at the hospital, Herring screamed to staff about the incident, which prompted a call to AMR. An employee of AMR’s spoke with Herring at the hospital and later called police to report that Herring wanted to make a complaint about ambulance staff. *215 Police responded and, as part of their investigation, discovered in their database a prior complaint about Haszard.

Three days later, police arrested Haszard. The arrest resulted in publicity, which prompted other women to come forward and report similar incidents to the authorities. Haszard was eventually charged with various crimes and pled guilty to attempted first-degree sexual abuse as to four women. Not long after the Herring incident, Herring and a number of other former patients filed individual common-law battery and negligence actions against both Haszard and AMR. Herring eventually obtained a jury verdict in her favor. See Herring v. American Medical Response Northwest, 255 Or App 315, 327, 297 P3d 9 (2013) (affirming judgment), and the other former patients settled.

B. Discovery of Earlier Incidents of Abuse

As part of pretrial discovery in the Herring litigation, other former patients were contacted and interviewed about their ambulance transport experiences with AMR in general and with Haszard in particular. That process revealed that additional women — including the six plaintiffs in this case — had been inappropriately touched by Haszard during ambulance transport.

1. Spain

The first incident occurred in February 2006 and involved Spain, who awoke from unconsciousness in the back of an AMR ambulance to find Haszard pressing her hand on his crotch and rocking back and forth. She later called a business number for AMR and told the receptionist that the paramedic was a “freak” who had inappropriately touched her, that it was unsafe for that paramedic to transport little girls, and that he should be taken off ambulance duty. When asked, the receptionist declined to provide Spain with the paramedic’s name. Spain’s sister witnessed the phone call and later recalled that Spain had told her that the receptionist had hung up on Spain.

AMR, which had in place a regular process for handling ambulance staff complaints, had no record of the telephone call from Spain.

*216 2. Whalen

A month later, in March 2006, AMR sent customers a survey. One of those customers, Whalen, reported in her survey that Haszard had failed to respect her privacy at the hospital by not looking away while a nursing assistant helped her into a gown, despite her obvious discomfort. One of AMR’s supervisors investigated the complaint by interviewing both Whalen and Haszard. During that interview, Whalen told the supervisor that Haszard had stared at her and acted sexually aroused, but she made no complaint about any unwanted touching. She later recalled that the supervisor had “dismissed everything that [she had] said,” telling her that she “must have been imagining things.” The supervisor, however, did write an internal report recounting Whalen’s complaint that Haszard had not shown sufficient consideration for her privacy and concluding that Whalen’s complaint had been “substantiated.”

3. Plaintiff Akre

In April 2006, Akre was transported by an AMR ambulance attended by Haszard. She had trouble breathing, was choking, and feared for her life. During her transport, Haszard repeatedly brushed her bare chest while placing leads on her. She was afraid to tell Haszard to stop, because she thought that Haszard would harm her. She did not report the incident to AMR or to anyone else.

4. Rotting

In December 2006, Rotting was transported by AMR ambulance with Haszard attending. During the transport, Haszard touched Rotting in a manner similar to the sexual touching that plaintiff Akre had described. He also slowly stroked Rotting’s thigh. Rotting reported the incident to a nurse and to family members. Her son called AMR and spoke with the same supervisor who had investigated the Whalen complaint. The supervisor then called Rotting and told her that there would be an investigation. The investigation, however, was limited to interviewing Haszard, who denied having engaged in any inappropriate conduct. Rotting’s son later called AMR again, this time stating that the police should be involved. AMR took no further action, *217 although its risk management department was internally notified that Rotting might file a complaint.

5. Plaintiffs Shaftel, Asbury, and Terpening

In January 2007, plaintiff Shaftel was transported by AMR ambulance, attended by Haszard. While Shaftel went in and out of consciousness in the ambulance, Haszard repeatedly touched her bare chest.

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Cite This Page — Counsel Stack

Bluebook (online)
377 P.3d 570, 360 Or. 211, Counsel Stack Legal Research, https://law.counselstack.com/opinion/wyers-v-american-medical-response-northwest-inc-or-2016.