Worsham v. Nationwide Insurance

772 A.2d 868, 138 Md. App. 487, 2001 Md. App. LEXIS 87
CourtCourt of Special Appeals of Maryland
DecidedMay 3, 2001
Docket0454, Sept. Term, 2000
StatusPublished
Cited by25 cases

This text of 772 A.2d 868 (Worsham v. Nationwide Insurance) is published on Counsel Stack Legal Research, covering Court of Special Appeals of Maryland primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Worsham v. Nationwide Insurance, 772 A.2d 868, 138 Md. App. 487, 2001 Md. App. LEXIS 87 (Md. Ct. App. 2001).

Opinion

ADKINS, Judge.

This is a tale of two telephone calls. Michael C. Worsham, appellant, asks us to reverse the trial court’s grant of summary judgment on his claims that Nationwide Insurance Company, appellee, violated the Telephone Consumer Protection Act of 1991 (“TCPA”), 47 U.S.C. § 227. We conclude that summary judgment was warranted on the counts relating to the first call, but was prematurely granted on the counts relating to the second call.

FACTS AND LEGAL PROCEEDINGS

Because we must view the evidence, and the inferences from it, in the light most favorable to the party opposing summary *490 judgment, we look first to the affidavit that Worsham relied on to oppose the motion. See Heat & Power Corp. v. Air Prods. & Chemicals, Inc., 320 Md. 584, 591, 578 A.2d 1202 (1990). Worsham does not have a Nationwide insurance policy and has never inquired about Nationwide services or products. On April 22, 1999, he received a telephone call “from a woman identifying herself by her first name only, possibly as Lisa, and who said she was calling for Nationwide” (“the First Call”). She asked him three questions — who his current insurance company was, when that insurance was due for renewal, and whether he would like to save up to 15 percent on his insurance. Worsham told her he was not interested, and requested that she “place [his] telephone number on the do-not-call list.”She replied, “okay,” and hung up without stating her full name, or providing “a telephone number or address of Nationwide Insurance.” Worsham could tell from his caller identification box, however, that the call came from a telephone number assigned to Rick Gerety & Associates (“Gerety”). The caller “did not make any mention that she was calling on behalf of [Gerety] or anyone else other than Nationwide.”

On May 18,1999, Worsham received a second telephone call soliciting him in a similar manner (the “Second Call”). The caller identified herself as “Charlotte,” and “said she was calling for Nationwide.” She asked him substantially the same three questions that he had been asked in the First Call. Worsham said he was not interested, and asked that his number be placed on the do-not-call list. He also requested a copy of the telemarketer’s “do-not-call” policy. The woman agreed to both requests, but hung up without giving her full name, telephone number, or address. She “never mentioned that she was calling on behalf of anyone else other than Nationwide.” Worsham’s caller identification box did not provide any telephone number or identifying information regarding the source of the call. He never received a copy of the do-not-call policy.

On September 10, 1999, Worsham filed a complaint in the Circuit Court for Harford County, alleging that both phone *491 calls were made by Nationwide in “knowing and willful” violation of the TCPA. He sought $500 in compensatory damages, plus treble damages, for each separate violation of the TCPA, which he itemized in separate counts.

First Call Violations:

1. Failure to train personnel;

2. Failure to record a do-not-call request;

3. Failure to provide proper identification;

4. Failure to maintain a record of a do-not-call request;

Second Call Violations:

5. Failure to train personnel;

6. Failure to provide proper identification;

7. Failure to provide a do-not-call policy on demand.

Nationwide moved to dismiss the complaint, and later amended its motion to include an alternative motion for summary judgment. Nationwide supported its motion with an “Agency Agreement” and the affidavit of Rick Gerety, president of Rick Gerety & Associates. Gerety’s company is a Nationwide insurance agency doing business in Harford County. Mr. Gerety stated that “Kelly,” one of the company’s telephone solicitors, placed the First Call to Worsham. Kelly and Gerety complied with Worsham’s request to put his name and phone number on its do-not-call list. Gerety did not make the Second Call and had no employee named Charlotte.

After a hearing, the trial court issued a written memorandum and order granting summary judgment on all counts. Relying on the handful of reported decisions interpreting the TCPA, the court held that the TCPA did not provide Worsham any remedy as a result of the first telephone call from Gerety.

[T]he purpose of the TCPA is to prevent telephone solicitations to a person who requested the telemarketer not to call. A person’s private right of action accrues only if he received a call more than once in a twelve-month period after he informed the telemarketer that he did not want to be called. *492 Therefore, the second call is the violation of the TCPA and triggers a person’s private right of action. The second call, however, does not create compensability for the first phone call.

The court granted summary judgment on Counts 1 through 4 of the complaint because they related solely to the April 22, 1999 call.

In addition, the court held that Worsham had no claim against Nationwide based on the Second Call. It concluded that Nationwide could not be held liable under the TCPA because it had an independent contractor relationship with the first caller, Gerety.

[Nationwide] submitted an Agent’s Agreement, the intent of which is to define the business relationship between Nationwide ... and Nationwide Insurance Agents---- [T]he Agreement ... provides that “[a]s an independent contractor, [the agent has] the right to exercise independent judgment as to time, place, and manner of soliciting insurance ... and otherwise carrying out provisions of the Agreement.” After a review of the Agent’s Agreement, it is clear to this [c]ourt that [Nationwide] does not retain control or the right to control over its agents in the performance of the agent’s service____ Because [Gerety] is an independent contractor of [Nationwide,] the Plaintiff has no cause of action against [Nationwide] for the second telephone call.

In addition, the court found that Nationwide could not be liable for the Second Call because no reasonable consumer would expect that a do-not-call request to one Nationwide insurance agent would “cover” all other insurance agents operating as independent contractors of Nationwide.

[A] reasonable consumer would not expect Nationwide ... to be included in [Worsham’s] do-not-call request [to Gerety]. Rick Gerety & Associates is one of eighteen Nationwide insurance agents in Harford County. It is entirely reasonable for the Plaintiff to expect that he would no longer receive telephone solicitations from [Gerety] for the prescribed twelve-month period. It is wholly unreasonable, *493

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Bluebook (online)
772 A.2d 868, 138 Md. App. 487, 2001 Md. App. LEXIS 87, Counsel Stack Legal Research, https://law.counselstack.com/opinion/worsham-v-nationwide-insurance-mdctspecapp-2001.