Willie G. Smith v. Walton Residential Services; Kisha Carey-Spann; Jacqulyn Mims; Christis Mims; Jessica Jackson; USAA General Indemnity Company; Lashanda Carlos; Chassie (USAA); Ashley (USAA); Victoria Lombrana; Rebecca Anderson; Diana Mosley; Brooks K. Hudson of Hall Barrett, P.C.; Lucy Jackson Bell; Thomas B. “Britt” Hammond; The Georgia Office of Commissioner of Insurance; John F. King; and Menase Zewde

District Court, S.D. Georgia·Decided July 14, 2026·No. 1:26-cv-00105·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT

FOR THE SOUTHERN DISTRICT OF GEORGIA

AUGUSTA DIVISION

WILLIE G. SMITH, ) ) Plaintiff, ) ) v. ) CV 126-105 ) WALTON RESIDENTIAL SERVICES; ) KISHA CAREY-SPANN; JACQULYN ) MIMS; CHRISTIS MIMS; JESSICA ) JACKSON; USAA GENERAL ) INDEMNITY COMPANY; LASHANDA ) CARLOS; CHASSIE (USAA); ASHLEY ) (USAA); VICTORIA LOMBRANA; ) REBECCA ANDERSON; DIANA ) MOSLEY; BROOKS K. HUDSON OF ) HALL BARRETT, P.C.; LUCY JACKSON ) BELL; THOMAS B. “BRITT” ) HAMMOND; THE GEORGIA ) OFFICE OF COMMISSIONER OF ) INSURANCE; JOHN F. KING; and ) MENASE ZEWDE, ) ) Defendants.1 )

MAGISTRATE JUDGE’S ORDER AND REPORT AND RECOMMENDATION

Plaintiff commenced the above-captioned case pro se and has requested permission to proceed in forma pauperis (“IFP”). Having considered Plaintiff’s IFP motion, the Court GRANTS the request to proceed IFP, for the purpose of dismissal only. (Doc. no. 2.)

1 The Court DIRECTS the CLERK to update the list of Defendants on the docket in accordance with the above caption, which is consistent with Plaintiff’s complaint. (Doc. no. 1, pp. 1, 13-14.) In particular, Plaintiff names John F. King and Menase Zewde as individual Defendants. I. Screening the Complaint A. Background Because Plaintiff is proceeding IFP, the complaint must be screened to protect potential defendants. See Phillips v. Mashburn, 746 F.2d 782, 785 (11th Cir. 1984) (per curiam). Plaintiff names the following Defendants: (1) Walton Residential Services (“Walton Residential”), (2) Kisha Carey-Spann, (3) Jacqulyn Mims, (4) Christis Mims, (5) Jessica

Jackson, (6) USAA General Indemnity Company (“USAA”), (7) Lashanda Carlos, (8) Chassie, (9) Ashley, (10) Victoria Lombrana, (11) Rebecca Anderson, (12) Diana Mosley, (13) Brooks K. Hudson, (14) Lucy Jackson Bell, (15) Thomas B. “Britt” Hammond, (16) The Georgia Office of Commissioner of Insurance, (17) John F. King, and (18) Menase Zewde. (Doc. no. 1, p. 1.) Taking all of Plaintiff’s factual allegations as true, as the Court must for purposes of the present screening, the facts are as follows. Since 2014, Plaintiff has maintained ADA accommodations requiring communication only in writing and written notice before “any non-emergency entry” into Plaintiff’s apartment. (Id. at 4.) These accommodations mitigate Plaintiff’s PTSD, “thunderclap headaches,” and

traumatic brain injury. (Id.) On August 8, 2019, Plaintiff reported a neighboring resident in his apartment complex for illicit drug activities. (Id.) Thereafter, Defendants Housing Director Carey-Spann and Jacqulyn Mims began harassing Plaintiff, including by deliberately ignoring Plaintiff’s ADA accommodations and entering Plaintiff’s apartment “via contrived HUD [Real Estate Assessment Center (“REAC”)] inspections.” (Id.) On March 5, 2020, Defendant Jacqulyn Mims falsified a HUD REAC inspection as pretext to enter Plaintiff’s apartment. (Id. at 5.) Although Plaintiff “peacefully asserted his rights” to protest her entry, Defendant Jacqulyn Mims called the McDuffie County Sheriff’s

Office to secure a law enforcement presence and fabricated a report of an “irate resident.” (Id.) The false March 5th HUD REAC inspection was covered up by an authentic inspection on March 6, 2020. (Id.) In April 2022, Plaintiff retained Defendant Bell, an attorney, “to seek accountability for the fake 911 call.” (Id.) However, as part of an agreement with Defendant Carey-Spann, Defendant Bell “intentionally guarantee[d]” that the case would fail for lack of personal jurisdiction. (Id.) The case was wrongly dismissed nearly two years later based on the statute

of limitations, and Defendant Bell deliberately refused to correct the state court judge’s error. (Id.) To guarantee Plaintiff’s case was dismissed, Defendant Bell “explicitly weaponized” Plaintiff’s traumatic brain injury by “painting him as unreliable.” (Id. at 5-6.) On December 24, 2022, a severe winter storm caused pipes to burst, resulting in a four- hour flood that damaged Plaintiff’s apartment and prompted toxic mold growth. (Id. at 6.) Defendants Carey-Spann and Jacqulyn Mims “issued a coercive, retaliatory 48-hour eviction threat in the form of a letter dated January 12, 2023.” (Id.; see also id. at 23-24.) Based on this letter, Defendant Carlos, an adjuster for USAA, denied Plaintiff’s claim for coverage under his insurance policy. (Id. at 6.) The mold caused Plaintiff to suffer “acute mold toxicity, severe

respiratory distress, and a complete loss of physical balance resulting in a collapse on January 17, 2023, in a hotel room” where Plaintiff was staying while displaced from his apartment. (Id.) In early 2023, Defendant Jackson secured HUD approval for approximately $120,000 in renovations for four apartment units based on the December flood, which was an inflated price. (Id. at 6-7.) However, Defendant Carey-Spann directed only “bare-minimum, cosmetic fixes” to the units. (Id. at 7.) For example, she ordered the water-saturated ceiling walls not be demolished and ignored electrical hazards like faulty wiring and circuit breakers. (Id.) Further, a disability toilet replacement had “such shoddy workmanship” that fecal matter seeped from the base, causing Plaintiff to develop “a persistent crustacean” on his scalp. (Id.) At some point,2 Defendant Chassie, an adjuster for USAA, “executed a deceptive accounting scheme regarding Plaintiff’s U-Haul rental expenses” for the U-Haul rental truck parked outside of Plaintiff’s apartment. (Id. at 7-8.) Plaintiff was reimbursed $6,638.84 for five months of U-Haul rental expenses, but Defendant Chassie mischaracterized and deducted

the amount against Plaintiff’s personal property limits, in turn “artificially exhausting the policy and stealing the funds back.” (Id. at 8.) On May 12, 2023, Defendant Chassie, as part of a scheme to prematurely terminate Plaintiff’s “Additional Living Expenses (ALE)” from his insurance policy, sent a message to Plaintiff claiming that Plaintiff’s apartment would be ready to reenter on May 16. (Id.) On this premise, Defendant Chassie “maliciously doctored” another message to enforce a “fabricated” May 19 cutoff for the ALE benefits. (Id.) However, a notice from Defendant Christis Mims later confirmed that the unit was not ready until June 6, 2023. (Id.; see also id. at 25-27.) No HUD inspection occurred after the five-month renovations period despite

Plaintiff’s protests about the toxic mold spores. (Id. at 8.) On May 30, 2023, Plaintiff formally demanded a HUD REAC inspection because of visible hazards. (Id. at 9.) Defendant Carey-Spann circulated fliers announcing an inspection to pacify Plaintiff’s demand. (Id.; see also id. at 28-30.) On September 27, 2023, Defendant Jackson arrived at Plaintiff’s apartment and used “her federal credentials to conduct a phantom, off-the-books inspection.” (Id. at 9.) Defendant Jackson confirmed observing the severe mold, exclaiming “You got that!” to a maintenance man. (Id.) The finding was, however,

2 No dates are given for these events but based on the general chronological structure of the complaint, the Court will construe that these events occurred following the December 2022 flood. “intentionally suppressed,” and a January 2024 “FOIA Final Response” confirmed no record of the September 27, 2023, inspection in “federal HUD databases.” (Id.) On November 17, 2023, Plaintiff filed a “formal Notice of Intent” detailing Defendant USAA’s fraud with state regulators. (Id.) On January 24, 2024, Defendant Ashley, a regulatory analyst with USAA, submitted a response to Defendant Georgia Office of Commissioner of Insurance (“OCI”). (Id.; see also id. at 33-36.) In this response, Defendant

Ashley falsely claimed that Defendant USAA possessed documents proving the apartment was habitable on May 16, 2023. (Id.

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Willie G. Smith v. Walton Residential Services; Kisha Carey-Spann; Jacqulyn Mims; Christis Mims; Jessica Jackson; USAA General Indemnity Company; Lashanda Carlos; Chassie (USAA); Ashley (USAA); Victoria Lombrana; Rebecca Anderson; Diana Mosley; Brooks K. Hudson of Hall Barrett, P.C.; Lucy Jackson Bell; Thomas B. “Britt” Hammond; The Georgia Office of Commissioner of Insurance; John F. King; and Menase Zewde, (S.D. Ga. 2026).

Willie G. Smith v. Walton Residential Services; Kisha Carey-Spann; Jacqulyn Mims; Christis Mims; Jessica Jackson; USAA General Indemnity Company; Lashanda Carlos; Chassie (USAA); Ashley (USAA); Victoria Lombrana; Rebecca Anderson; Diana Mosley; Brooks K. Hudson of Hall Barrett, P.C.; Lucy Jackson Bell; Thomas B. “Britt” Hammond; The Georgia Office of Commissioner of Insurance; John F. King; and Menase Zewde (Willie G. Smith v. Walton Residential Services; Kisha Carey-Spann; Jacqulyn Mims; Christis Mims; Jessica Jackson; USAA General Indemnity Company; Lashanda Carlos; Chassie (USAA); Ashley (USAA); Victoria Lombrana; Rebecca Anderson; Diana Mosley; Brooks K. Hudson of Hall Barrett, P.C.; Lucy Jackson Bell; Thomas B. “Britt” Hammond; The Georgia Office of Commissioner of Insurance; John F. King; and Menase Zewde) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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