William L. Lucas v. W.W. Grainger, Inc.

257 F.3d 1249
CourtCourt of Appeals for the Eleventh Circuit
DecidedJuly 17, 2001
Docket00-14323
StatusPublished

This text of 257 F.3d 1249 (William L. Lucas v. W.W. Grainger, Inc.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eleventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
William L. Lucas v. W.W. Grainger, Inc., 257 F.3d 1249 (11th Cir. 2001).

Opinion

[PUBLISH]

IN THE UNITED STATES COURT OF APPEALS FILED FOR THE ELEVENTH CIRCUIT U.S. COURT OF APPEALS ELEVENTH CIRCUIT ______________________ JULY 17, 2001 THOMAS K. KAHN CLERK No. 00-14323 ______________________

D.C. Docket No. 97-03837-CV-CAP-1

WILLIAM L. LUCAS, Plaintiff-Appellant,

versus

W. W. GRAINGER, INC.,

Defendant-Appellee.

______________________

Appeal from the United States District Court for the Northern District of Georgia ______________________ (July 17, 2001)

Before CARNES, COX and NOONAN*, Circuit Judges.

CARNES, Circuit Judge:

* Honorable John T. Noonan, Jr., U.S. Circuit Judge for the Ninth Circuit, sitting by designation. William Lucas appeals the district court’s grant of summary judgment in

favor of W.W. Grainger, Inc. on his claims under the Americans with Disabilties

Act. He contends the district court erred in concluding that he was not disabled

within the meaning of the statute. He also contends the district court erred in

concluding Grainger did not unlawfully retaliate against him for engaging in

statutorily protected expression. On our way to affirming the district court’s

judgment, we address a number of issues about what constitutes reasonable

accommodation and a few relating to retaliation.

BACKGROUND

Grainger is an industrial commercial supply company that distributes

maintenance, repair, and operating products from warehouses that it operates

throughout the United States. On May 22, 1993, Grainger hired the plaintiff,

William Lucas, to work as a Material Handler at its Marietta Boulevard facility in

Atlanta.

Though Lucas was hired as a Material Handler, he began training for the

position of Will-Call Service Representative soon after he was hired. Like

Material Handler, the Will-Call job consists primarily of performing physical labor

in Grainger’s warehouse. However, unlike Material Handler, the Will-Call job

also involves a significant amount of interaction with Grainger’s customers, and it

2 is considered a promotion from Material Handler. Grainger describes the job

duties of a Will-Call Service Representative as follows:

When a customer places an order with a Customer Service Representative, a purchase order is delivered to the Will-Call Service Representative, who picks [up] and delivers the product from the warehouse ... to the customer upon the customer’s arrival at the branch. Will-Call Service Representatives ... are also required to work in the warehouse on a daily basis, which includes performing such functions as receiving freight, stocking products, pulling orders, loading outbound trailers, and performing maintenance activities in the warehouse. The essential functions ... include, among other things, bending, stooping, climbing, carrying, reaching, pushing, pulling, lifting up to seventy pounds on a regular basis, and operating power equipment. Lifting more than ten pounds is an essential function ....

Lucas trained for the Will-Call job for several months after he was hired,

although his actual job title remained Material Handler. By April of 1994, though,

Grainger needed someone to handle customer telephone calls at the Marietta

Boulevard facility, and it decided to train Lucas for the job of Customer Service

Representative instead. The Customer Service Representative position is

essentially a desk job, and Lucas trained for it by performing duties such as taking

orders from customers over the phone, and filling out paperwork. The job is

considered a promotion from both Material Handler and Will-Call Service

Representative.

3 Lucas performed primarily Customer Service Representative duties for much

of 1994. During that time, several customers complained about his phone

demeanor. For example, one customer complained to Grainger that Lucas had

spoken to him in a degrading fashion and that customer said he would not do

business with Grainger as long as Lucas was answering the phone. Due to the

complaints, Grainger decided Lucas was not cut out to be a Customer Service

Representative, and moved him back to working in the warehouse, where he had

less customer contact than he had during his training for the Customer Service

Representative job.

On October 15, 1994, Grainger officially promoted Lucas to the position of

Will-Call Service Representative, and he held that title during the remainder of his

employment with Grainger.

In May of 1996 Lucas injured his back while unloading a trailer. After

seeing a doctor about the injury, he told his boss, Paul Stewart, who worked as the

Branch Manager at the Marietta Boulevard facility, that his doctor had placed him

on complete bed rest. Lucas also told Stewart that he would be unable to return to

work until June 3, 1996 and that, upon returning to work, he would have to abide

by certain work restrictions, including lifting no more than ten pounds and

refraining from repetitive bending or stooping for two weeks.

4 Stewart promptly placed Lucas on short-term medical leave, and informed

him that when he returned to work Grainger would try to temporarily assign him to

duties that did not interfere with his work restrictions. Stewart also told Lucas that

he would eventually have to return to his Will-Call job, and reminded him that, due

to previous customer complaints, Grainger would not assign him to a Customer

Service Representative position on a regular basis.

On June 12, 1996, Lucas returned to work and presented a note from his

doctor to Grainger. The note permitted Lucas to perform office work, i.e., work

that did not entail manual labor, so long as he adhered to certain work restrictions.

At the time, there were no openings at the Marietta Boulevard facility for office

jobs, so Stewart temporarily displaced two employees from their jobs in order to

allow Lucas to take over their office duties. The displaced employees performed

the warehouse duties that Lucas would have performed as a Will-Call Service

Representative, while Lucas performed office duties exclusively.

On June 20, 1996, Lucas informed Grainger that he had developed

degenerative disk disease and lumbar disk syndrome in his back. The next day,

while he was performing his temporary office duties, Lucas told a manager at

Grainger that he could barely keep his eyes open and felt “knotted up inside.”

Lucas left work early that day, and he did not return for several days.

5 When he returned to work on June 26, 1996, Lucas made a request to

Stewart for an accommodation in the form of a permanent job that entailed “desk

work.” This was the first time Lucas requested an accommodation for his back

impairment from Grainger, although he subsequently made the same request on at

least one other occasion. At that time there were no desk jobs available at the

Marietta Boulevard facility, so Stewart inquired into job openings at Grainger’s

other Atlanta facilities. Eventually, Stewart was able to arrange three job

interviews for Lucas. The three positions, which all existed outside of the Marietta

Boulevard facility, were Quotations Specialist, Branch Support Specialist, and

Support Specialist for Grainger’s Lockheed account. Lucas testified in his

deposition that he applied for these three positions because he was under the

impression that they did not require physical labor.

Lucas interviewed for each of the three positions, but he was not selected to

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Stewart v. Happy Herman's Cheshire Bridge, Inc.
117 F.3d 1278 (Eleventh Circuit, 1997)
Terrell v. USAIR
132 F.3d 621 (Eleventh Circuit, 1998)
LaChance v. Duffy's Draft House, Inc.
146 F.3d 832 (Eleventh Circuit, 1998)
Earl v. Mervyns, Inc.
207 F.3d 1361 (Eleventh Circuit, 2000)
Jaffke v. Dunham
352 U.S. 280 (Supreme Court, 1957)
Wells v. Shalala
228 F.3d 1137 (Tenth Circuit, 2000)
David L. White v. York International Corporation
45 F.3d 357 (Tenth Circuit, 1995)
William A. Holbrook v. City of Alpharetta, Georgia
112 F.3d 1522 (Eleventh Circuit, 1997)
Beverly Cassidy v. Detroit Edison Company
138 F.3d 629 (Sixth Circuit, 1998)
Gene A. Burch v. City of Nacogdoches
174 F.3d 615 (Fifth Circuit, 1999)
Carolyn M. Kennedy v. Dresser Rand Co.
193 F.3d 120 (Second Circuit, 1999)
Charles E. Donahue v. Consolidated Rail Corporation
224 F.3d 226 (Third Circuit, 2000)

Cite This Page — Counsel Stack

Bluebook (online)
257 F.3d 1249, Counsel Stack Legal Research, https://law.counselstack.com/opinion/william-l-lucas-v-ww-grainger-inc-ca11-2001.