Webb v. Farm Bureau

CourtCourt of Appeals of Arizona
DecidedDecember 12, 2017
Docket1 CA-CV 16-0299
StatusUnpublished

This text of Webb v. Farm Bureau (Webb v. Farm Bureau) is published on Counsel Stack Legal Research, covering Court of Appeals of Arizona primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Webb v. Farm Bureau, (Ark. Ct. App. 2017).

Opinion

NOTICE: NOT FOR OFFICIAL PUBLICATION. UNDER ARIZONA RULE OF THE SUPREME COURT 111(c), THIS DECISION IS NOT PRECEDENTIAL AND MAY BE CITED ONLY AS AUTHORIZED BY RULE.

IN THE ARIZONA COURT OF APPEALS DIVISION ONE

LUANNA WEBB, Plaintiff/Appellee-Cross Appellant,

v.

FARM BUREAU PROPERTY AND CASUALTY INSURANCE COMPANY, et al., Defendants/Appellants-Cross Appellees.

No. 1 CA-CV 16-0299 FILED 12-12-2017

Appeal from the Superior Court in Maricopa County No. CV2013-015761 The Honorable Arthur T. Anderson, Judge

AFFIRMED

COUNSEL

Treon & Shook, PLLC, Phoenix By Daniel B. Treon Counsel for Plaintiff/Appellee-Cross Appellant

Gordon & Rees, LLP, Phoenix By John L. Condrey, Molly C. Machold Counsel for Defendants/Appellants-Cross Appellees WEBB v. FARM BUREAU, et al. Decision of the Court

MEMORANDUM DECISION

Judge Maria Elena Cruz delivered the decision of the Court, in which Presiding Judge Lawrence F. Winthrop and Judge Diane M. Johnsen joined.

C R U Z, Judge:

¶1 Luanna Webb sued Farm Bureau Property and Casualty Insurance Company (“Farm Bureau”), alleging breach of the duty of good faith and fair dealing and breach of contract arising out of Farm Bureau’s refusal to pay Ms. Webb’s insurance claim after her son was killed in a motor vehicle accident. The other driver was at fault and underinsured. Farm Bureau denied Ms. Webb’s claim for underinsured motorist benefits because it concluded Ms. Webb’s son was not a resident of her household under the policy. A jury found in favor of Farm Bureau as to the breach of contract claim, but awarded Ms. Webb $25,000 in damages on her bad faith claim. Farm Bureau appeals, claiming that it was entitled to judgment as a matter of law (“JMOL”). Ms. Webb cross-appeals, arguing the verdict on the breach of contract claim should be overturned. For the following reasons, we affirm.

FACTUAL AND PROCEDURAL HISTORY

¶2 Ms. Webb was insured under an automobile insurance policy issued by Farm Bureau, effective June 30, 2011 through June 30, 2012. Ms. Webb’s home address at all relevant times was on Cheery Lynn Road in Phoenix, Arizona (“Cheery Lynn”). An earlier Farm Bureau policy listed Ms. Webb as well as her son, Nicholas Webb, as named insureds; the policy in place at the time of the accident named only Ms. Webb.

¶3 On August 29, 2011, Ms. Webb’s other son, Justin Webb, was killed when he was struck by a car while riding his motorcycle. On September 13, 2011, Ms. Webb filed a claim for underinsured motorist benefits, asserting Justin was a resident of her household at the time of his death.

¶4 The claim was assigned to Farm Bureau adjuster Tim Cratch, who was assisted by an investigator, Paul Cully. Cratch and Cully reviewed Ms. Webb’s policy and saw Justin was not listed as a named

2 WEBB v. FARM BUREAU, et al. Decision of the Court

insured or identified as a member of Ms. Webb’s household at the time of her application.

¶5 Beyond named insureds, Farm Bureau’s policy also provides coverage for other “household members.” The policy defines household members as:

A. A resident of your household who:

1. Is related to you by blood, marriage, guardianship, adoption; or

2. Is a minor in your custody or in the custody of any “person” related to you by blood, marriage, guardianship or adoption.

B. A “household member” includes such “persons” temporarily living elsewhere if they:

1. Are unmarried; and

2. Usually make their home in your family unit.

¶6 Investigating whether Justin was a resident of Ms. Webb’s household, Cully began by reviewing records maintained by the Insurance Services Organization (“ISO”). The ISO report revealed a USAA insurance policy in Justin’s name listing an address on 39th Street in Phoenix. The USAA insurance policy lapsed in 2008. The ISO report also revealed several police reports showing the same 39th Street address, as well as state motor vehicle records indicating Justin lived on 39th Street. Cully also contacted police officers familiar with Justin’s history, who recalled his address as 39th Street. The 39th Street address belongs to Ms. Webb’s parents— Justin’s grandparents—Samuel and Nelloise Garcia.

¶7 Cully visited the 39th Street address and interviewed Mrs. Garcia, recording the conversation. Mrs. Garcia stated that Justin lived at her home from the time he graduated high school until he enlisted in the Marine Corps in 2008, and lived there since his return from deployment in September 2008 until his death. At the home on 39th Street, Cully documented a few personal items of Justin’s as well as mail addressed to him at that location. Cully did not interview Mr. Garcia, who was asleep when he visited.

3 WEBB v. FARM BUREAU, et al. Decision of the Court

¶8 Cully then interviewed Ms. Webb at her Cheery Lynn home. Ms. Webb claimed that Justin had always lived with her, though he sometimes spent nights at his grandparents’ home on 39th Street. Ms. Webb showed Cully Justin’s room, which contained Justin’s clothes, although Cully thought the room “too clean” to have been lived in recently. Ms. Webb also played Cully voice messages left for Justin on the home telephone regarding Justin’s truck and a court fee recovery. While Cully was interviewing Ms. Webb, Mrs. Garcia called. Ms. Webb invited her to speak to Cully, and after she handed the phone to him, Mrs. Garcia told Cully she had no recollection of speaking with him and further stated Justin lived at Ms. Webb’s Cheery Lynn home. Cully believed the call was set up by Ms. Webb, and relied more heavily on what Mrs. Garcia had said to him when he interviewed her at her home. Cully did not disclose to Ms. Webb that he found mail addressed to Justin at the 39th Street address.

¶9 Cully considered further investigation based on the conflicting information, including whether to follow up with Justin’s grandfather, contact other family members such as Nicholas, locate and review the USAA policy, or write to Ms. Webb for further documents, but Farm Bureau advised Cully further investigation was unnecessary. In addition to the results of the interviews it conducted, Farm Bureau’s research had revealed a history of accident reports, police reports, other insurance policies, and other documentation indicating Justin did not live with Ms. Webb, but resided at the 39th Street home.

¶10 In November 2011, Farm Bureau determined Justin did not live at Ms. Webb’s home, was not a “household member,” and denied her claim for coverage. In its letter denying her claim, Farm Bureau stated it based its denial on a “review of the information and documents received to date . . .” and denied her claim because it did not meet “the Policy’s terms, definitions, conditions or limitations . . . .” Farm Bureau’s letter did not set out the policy definition of “household member” or explain to Ms. Webb what it understood “household member” to mean, although it did state that household member was defined in her policy. The denial stated Farm Bureau would gladly review any further information should Ms. Webb submit it, suggesting Farm Bureau could revisit its claim denial.

¶11 Based on Farm Bureau’s belief that Ms. Webb had lied about where Justin lived, Cully submitted a fraud referral to the State of Arizona

4 WEBB v. FARM BUREAU, et al. Decision of the Court

Department of Insurance (“DOI”) in December 2011.1 DOI did not pursue the fraud claim. Neither Farm Bureau nor DOI informed Ms. Webb about the fraud referral; she first learned of it during the subsequent litigation.

¶12 On October 9, 2013, Ms.

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Bluebook (online)
Webb v. Farm Bureau, Counsel Stack Legal Research, https://law.counselstack.com/opinion/webb-v-farm-bureau-arizctapp-2017.