Watts v. Liberty Mutual Personal Insurance Company

District Court, D. Massachusetts·Decided September 5, 2025·No. 1:23-cv-12845·Unknown

Opinion

UNITED STATES DISTRICT COURT DISTRICT OF MASSACHUSETTS _______________________________________ ) WATTS, et al., ) ) Plaintiffs, ) ) Civil Action No. v. ) 23-12845-BEM ) LIBERTY MUTUAL PERSONAL ) INSURANCE COMPANY ET AL, et al., ) ) Defendant[s]. ) _______________________________________) MEMORANDUM AND ORDER ON DEFENDANT LIBERTY MUTUAL INSURANCE COMPANY’S MOTION FOR SUMMARY JUDGMENT MURPHY, J. Plaintiffs Diane Watts, Anthony Watts, and Adam Pizzitola (collectively, “Plaintiffs”) brought this suit against Defendants Liberty Mutual Personal Insurance Company (“LMPIC”) and Liberty Mutual Insurance Company (“LMIC”) (collectively, “Defendants”), alleging that Defendants prematurely terminated rental car benefits in breach of their insurance policies. Before the Court now is LMIC’s motion for summary judgment on claims against LMIC. For the reasons set for below, LMIC’s motion for summary judgment is GRANTED. I. Background A. Factual Background 1. Plaintiffs’ Policies and Claims Plaintiffs purchased car insurance policies through LMPIC.1 Dkt. 86 (“SMF”) ¶¶ 28–29, 46–47. Mr. and Ms. Watts’ policy contained Illinois specific coverage forms, and Mr. Pizzitola’s policy contained Missouri specific coverage forms. Id. ¶¶ 31, 49. The policies also contained a

“Notice of Membership in Liberty Mutual Holding Company Inc.,” which explained that the insured “is a member of Liberty Mutual Holding Company Inc. and is entitled to vote” and that any provisions in the policy relating to membership in LMIC or entitlement to dividends as a member of LMIC are “deleted and replaced.” Id. ¶¶ 33, 51; see also Dkt. 88-5 (“Watts Policy”) at 75; Dkt. 88-10 (“Pizzitola Policy”) at 61. In relevant part to the coverage dispute, the policies all contained an Optional Transportation Expenses Coverage endorsement which provided that, in the event of an accident, LMPIC would pay the expense of a rental vehicle while repairs were performed on the damaged vehicle. SMF ¶¶ 34, 52; see also Watts Policy at 70; Pizzitola Policy at 55. If the vehicle was declared a total loss, then LMPIC would pay for a rental vehicle for the “period of time reasonably required” to replace the total loss vehicle, up to a maximum of 30 days,

or $900. SMF ¶¶ 34–35, 52–53; see also Watts Policy at 5; Pizzitola Policy at 5. Each Plaintiff argues that after a car accident in which they received access to and payment for a rental vehicle, LMPIC and LMIC prematurely terminated the rental car coverage, despite the contractual obligation to first determine the amount of time a policyholder reasonably needs to replace their totaled vehicle. SMF ¶¶ 36–39, 54–57; Dkt. 99 (“CSMF”) ¶¶ 44, 62. As part of the

1 LMIC contends that LMPIC is the sole underwriter and insurer for the policies. SMF ¶¶ 29, 47. The parties dispute whether LMIC is also a party to the contracts (and thus whether the obligations of LMPIC also applied to LMIC). Dkt. 99 (“CSMF”) ¶¶ 29, 47. The Court addresses this dispute infra Section IV(A). coverage determination, CCC Intelligent Solutions Inc. (“CCC”) estimated the actual cash value of the totaled cars.2 SMF ¶¶ 40, 58. For each Plaintiff, the report issued by CCC states that (1) the value of the total loss vehicle was “based on information provided to CCC by Liberty Mutual Personal Insurance Company”; (2) the report was “[p]repared exclusively for use by Liberty

Mutual Personal Insurance Company”; and (3) adjustments in the report were “determined by Liberty Mutual Personal Insurance Company.”3 Id. ¶¶ 41, 59. 2. LMPIC and LMIC LMPIC is a wholly owned subsidiary of non-party Liberty Mutual Group Inc. (“LMGI”). Id. ¶ 8. LMPIC is organized under the laws of the State of New Hampshire with its statutory home office located in Portsmouth, New Hampshire. Id. ¶ 4. LMIC is also a wholly owned subsidiary of LMGI. Id. ¶ 5. LMIC is organized under the laws of Massachusetts with its statutory home office located in Boston, Massachusetts. Id. ¶ 3. LMIC and LMPIC are separately licensed to conduct the business of insurance in Missouri and Illinois. Id. ¶ 7. LMIC and LMPIC share office space at 175 Berkley Street. Dkt. 112 (“RCSMF”) ¶¶ 78, 111. LMIC and LMPIC entered into a Management Services Agreement (the “MSA”) by which

LMIC provides services to LMPIC. Id. ¶ 21; Dkt. 87-3 (“MSA”). Pursuant to this agreement, LMIC assists LMPIC with its insurance business in exchange for monetary compensation. See generally MSA. Specifically, “[s]ubject to the direction and control of LMPIC’s Board of Directors and responsible officers,” LMIC agreed to provide to LMPIC: (1) risk underwriting, claims processing and adjustments, and other administrative services, id. § I.A; (2) human resources services, such as administering employee benefits, id. § I.C; (3) marketing and strategic

2 The parties dispute whether LMPIC or LMIC undertook the action to utilize CCC. CSMF ¶¶ 40, 58. 3 Plaintiffs admit that the reports contain these quotes but dispute the accuracy of the statements. CSMF ¶¶ 41, 59. support, id. § I.D; (4) information technology infrastructure and support, id. § I.E; (5) printing and mailing services, id. § I.F; (6) real estate management, such as handling issues relating to leases, id. § I.G; (7) legal and compliance services, such as litigation support, id. § I.H; and (8) reinsurance services, id. § I.K.4 The MSA further provides that “[n]othing in this Agreement shall be construed

to alter the fact that LMPIC’s books, records and accounts are and remain property of LMPIC and subject to the control of LMPIC” and “[n]othing in this Agreement shall be construed to alter the fact that all funds and invested assets of LMPIC are the exclusive property of LMPIC, held for the benefit of LMPIC and are subject to the control of LMPIC.”5 Id. § I.B. Additionally, the MSA provides that “LMPIC shall reimburse [LMIC] for the reasonable cost of performing any of the services provided pursuant to this Agreement.”6 Id. § I.I. Finally, the MSA states that “LMPIC shall maintain oversight for functions provided to LMPIC and shall monitor services annually for quality assurance.”7 Id. § V.A. B. Procedural Background Plaintiffs filed this case on November 21, 2023. Plaintiffs filed an amended complaint on February 23, 2024, asserting claims for breach of contract (Count I); vexatious conduct with

respect to the policies issued in Missouri (Count II); violations of Illinois Section 155 of the Illinois Insurance Code with respect to the policies issued in Illinois (Count III); and declaratory judgment

4 Plaintiffs dispute that this “accurately describes the relationship between LMIC and LMPIC.” CSMF ¶ 24. 5 Plaintiffs do not contest the accuracy of the quoted language, but dispute “that the quoted language reflects the reality of the relationship between LMIC and LMPIC.” CSMF ¶ 25. 6 Plaintiffs do not contest the accuracy of the quoted language, but dispute “that the quoted language reflects the reality of the relationship between LMIC and LMPIC.” CSMF ¶ 26. 7 Plaintiffs do not contest the accuracy of the quoted language, but dispute “that the quoted language reflects the reality of the relationship between LMIC and LMPIC.” CSMF ¶ 27. (Count IV).8 LMIC has now moved for summary judgment. As part of the summary judgment papers, on May 16, 2025, LMIC moved to strike and exclude the opinions of Plaintiffs’ expert, Jay Agnoff, which had been filed in support of Plaintiffs’ opposition to LMIC’s summary judgment motion. After an evidentiary Daubert hearing on July 21, 2025, the Court denied the motion to

strike. The Court heard oral arguments on the summary judgment motion on August 14, 2025, and took the matter under advisement. II.

Free access — add to your briefcase to read the full text and ask questions with AI

Watts v. Liberty Mutual Personal Insurance Company, (D. Mass. 2025).

Watts v. Liberty Mutual Personal Insurance Company (Watts v. Liberty Mutual Personal Insurance Company) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related

Anderson v. Liberty Lobby, Inc.
477 U.S. 242 (Supreme Court, 1986)
United States v. Bestfoods
524 U.S. 51 (Supreme Court, 1998)
Birbara v. Locke
99 F.3d 1233 (First Circuit, 1996)
Millipore Corp. v. Travelers Indemnity Co.
115 F.3d 21 (First Circuit, 1997)
Hiller Cranberry Products, Inc. v. Koplovsky
165 F.3d 1 (First Circuit, 1999)
Vargas-Ruiz v. Golden Arch Development, Inc.
368 F.3d 1 (First Circuit, 2004)
Velez-Cortes v. Awning Windows, Inc.
375 F.3d 35 (First Circuit, 2004)
Anthony Artuso v. Vertex Pharmaceuticals, Inc.
637 F.3d 1 (First Circuit, 2011)
Hendricks & Associates, Inc. v. Daewoo Corporation
923 F.2d 209 (First Circuit, 1991)
Royal Business Group, Inc. v. Realist, Inc.
933 F.2d 1056 (First Circuit, 1991)
Katz v. Pershing, LLC
672 F.3d 64 (First Circuit, 2012)
Robert B. Kaplan v. Shure Brothers, Incorporated
266 F.3d 598 (Seventh Circuit, 2001)
Waff Bros. v. Bank of North Carolina, N.A.
221 S.E.2d 273 (Supreme Court of North Carolina, 1976)
Jones v. Mid-Century Insurance Co.
287 S.W.3d 687 (Supreme Court of Missouri, 2009)