Watts-Klien v. Marriot Vacation Club

CourtDistrict Court, D. Utah
DecidedSeptember 28, 2022
Docket2:19-cv-00872
StatusUnknown

This text of Watts-Klien v. Marriot Vacation Club (Watts-Klien v. Marriot Vacation Club) is published on Counsel Stack Legal Research, covering District Court, D. Utah primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Watts-Klien v. Marriot Vacation Club, (D. Utah 2022).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF UTAH

JEREMY WATTS-KLEIN, MEMORANDUM DECISION AND ORDER Plaintiff, DENYING MOTION FOR SUMMARY JUDGMENT v.

MVW US SERVICES, LLC, Case No. 2:19-cv-00872-JNP-JCB

Defendant. District Judge Jill N. Parrish

Before the court is defendant MVW US Services, LLC’s motion for summary judgment. ECF No. 64. The motion is DENIED. BACKGROUND MVW is a company that sells vacation timeshares. It operates a call center where employees both assist customers with booking reservations and sell timeshares over the phone. Jeremy Watts-Klein worked for MVW at the call center. He held the position of team leader from 2015 to 2018. Watts-Klein’s principal responsibility as team leader was to coach his team members to help them improve their performance. To do this, he would record and listen to calls between his team members and customers. Watts-Klein would score the team member’s performance on a “monitor sheet” and email the scores to the team member. Based on these call monitors, he would coach team members to help them improve. At the end of each month, Watts-Klein would upload the scores to a database that MVW used to track the performance of each team member. For most of his tenure as team leader, Watts-Klein was required to monitor and score each team member once a month. Sometime around July of 2018, MVW increased the frequency of monitors to three times per month. In 2018, a number of events caused Watts-Klein to experience stress and anxiety. He was dealing with a pending divorce. Moreover, in July and August 2018, MVW changed Watts-Klein’s

work duties. In addition to tripling the number of monitors he needed to complete, MVW changed the monitor form, which required Watts-Klein to provide additional training to his team members. During this period of time, Watts-Klein discovered that managers were listening to his conversations with his team members in real time and monitoring his activities. MVW also moved Watts-Klein to a new team. This required that he assist team members in preparing to work from home by transferring equipment to his team members’ homes and making sure that the equipment was properly set up. Because Watts-Klein’s supervisor went on vacation from late August until mid-September, she was unavailable to help with his increased workload and transition logistics. Due to the increased stress in his personal and professional life, Watts-Klein experienced insomnia in the months of July, August, and September of 2018. He often slept only two or three

hours a night. His lack of sleep led to a loss of concentration. His increased stress and anxiety also caused him to experience severe stomach pain. He sought emergency medical care on two occasions for his stomach pain, but medical providers were unable to diagnose the cause. Watts-Klein did not inform MVW of these symptoms. Watts-Klein completed his August 2018 monitors and sent emails to team members with their scores during the month of September 2018. But he forgot to upload the scores to MVW’s database. There is a high volume of calls during the month of September. Accordingly, Watts-Klein could not pull his team members off the phones to conduct coaching sessions in

2 September for the August monitors. Instead, he scheduled meetings with his team members in October to go over both the August and September monitor scores. Watts-Klein’s long-standing practice was to record calls throughout the month and then listen to and score the calls during the last few days of the month. His immediate supervisor was

aware of this practice and gave him leeway to complete the monitor sheets at the end of the month. She told Watts-Klein that she did the same thing when she was a team leader. Consistent with this long-standing practice, Watts-Klein recorded calls throughout September 2018 with the intent to listen to the recordings and score his team members’ performance during the last few days of that month. On September 26, 2018, a senior manager at MVW sent Watts-Klein an email asking why the monitor scores for his team had not yet been entered into the database for the months of August and September. Watts-Klein responded that he had forgotten to enter the scores for August and that he had not uploaded the scores for September yet because it was his practice to enter them in bulk at the end of the month. The manager responded that entering the numbers at the end of the

month was unacceptable and that he needed to enter them in real time. Watts-Klein apologized, stated that he had been his practice for the past three years to enter the monitor scores at the end of the month, and committed to enter the scores contemporaneously with the monitoring session in the future. Later that same day, Watts-Klein had a panic attack. He found it difficult to focus on his computer screen and then vomited. He felt his chest constrict and began to hyperventilate. Watts-Klein called 911 and he was transported to an emergency room. The ER doctor diagnosed the episode as a panic attack caused by anxiety. Watts-Klein believes that his panic attack stemmed from the fact that it occurred on the day that his divorce was finalized. Due to his panic attack, 3 MVW granted Watts-Klein leave from work from September 27, 2018 through October 16, 2018 under the Family and Medical Leave Act (FMLA). On October 16, 2018, a healthcare provider released Watts-Klein to return to work with no restrictions. On October 17, 2018, Watts-Klein returned to work. On his first day back, his supervisor

asked him to resend his August monitor scores to his team members, which he did. On October 17 and 18, 2018, Managers asked to see completed monitor forms for the month of September. Watts-Klein showed his managers a list of recorded calls from September but did not produce any completed monitor forms. On October 19, 2018, MVW suspended Watts-Klein with a recommendation that he be terminated. MVW stated on his Disciplinary Action Form that he was being recommended for termination because he had not completed the monitors for the month of September. On October 25, 2018, MVW amended Watts-Klein’s suspension form to add additional allegations that he did not give the August monitor forms to his supervisor until October 18, 2018, and that more than half of his team members did not receive their August monitor forms until Watts-Klein emailed the forms to them in October. After amending the Disciplinary Action

Form, MVW formally terminated Watts-Klein. On October 25, 2018, Watts-Klein’s immediate supervisor also completed an annual review form, rating him as a “strong performer.” Watts-Klein sued MVW, asserting a claim that it had violated his rights under the Americans with Disabilities Act (ADA) by terminating him. He also asserted two claims under the FMLA. First, he alleged that MVW retaliated against him for taking FMLA leave. Second, he alleged that MVW interfered with the exercise of his FMLA rights. Before the court is MVW’s motion for summary judgment. It argues that it is entitled to judgment as a matter of law for both the ADA claim and the FMLA claims.

4 LEGAL STANDARD

Summary judgment is appropriate when “the movant shows that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.” FED. R. CIV. P. 56(a). The movant bears the initial burden of demonstrating the absence of a genuine dispute of material fact. Celotex Corp. v. Catrett, 477 U.S. 317, 323 (1986). Once the movant has met this burden, the burden then shifts to the nonmoving party to “set forth specific facts showing that there is a genuine issue for trial.” Anderson v. Liberty Lobby, Inc.,

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Watts-Klien v. Marriot Vacation Club, Counsel Stack Legal Research, https://law.counselstack.com/opinion/watts-klien-v-marriot-vacation-club-utd-2022.