Warrantech Corporation and Warrantech Consumer Products Services, Inc. v. Computer Adapters Services, Inc. D/B/A Computer Accessories Services, Lou Braun, and Victoria Clyde

CourtCourt of Appeals of Texas
DecidedApril 8, 2004
Docket02-03-00002-CV
StatusPublished

This text of Warrantech Corporation and Warrantech Consumer Products Services, Inc. v. Computer Adapters Services, Inc. D/B/A Computer Accessories Services, Lou Braun, and Victoria Clyde (Warrantech Corporation and Warrantech Consumer Products Services, Inc. v. Computer Adapters Services, Inc. D/B/A Computer Accessories Services, Lou Braun, and Victoria Clyde) is published on Counsel Stack Legal Research, covering Court of Appeals of Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Warrantech Corporation and Warrantech Consumer Products Services, Inc. v. Computer Adapters Services, Inc. D/B/A Computer Accessories Services, Lou Braun, and Victoria Clyde, (Tex. Ct. App. 2004).

Opinion

Warrantech v. Computer Adapters Svs.

COURT OF APPEALS

SECOND DISTRICT OF TEXAS

FORT WORTH

NO. 2-03-002-CV

WARRANTECH CORPORATION AND APPELLANTS

WARRANTECH CONSUMER PRODUCTS

SERVICES, INC.

V.

COMPUTER ADAPTERS SERVICES, APPELLEES

INC. D/B/A COMPUTER ACCESSORIES

SERVICES, LOU BRAUN, AND

VICTORIA CLYDE

------------

FROM THE 67 TH DISTRICT COURT OF TARRANT COUNTY

OPINION

I.  Introduction

Warrantech Corporation (Warrantech) and Warrantech Consumer Products Services, Inc. (WCPS) (collectively, the Warrantech Parties) appeal from the trial court’s judgment in favor of Computer Adapters Services, Inc. d/b/a Computer Accessories Services (CAS), Lou Braun, and Victoria Clyde.  The primary issue we must decide is whether the trial court abused its discretion by excluding, based on the attorney-client privilege, a letter from Clyde to her attorney that showed some of Clyde’s trial testimony to be false.  Because we conclude that the trial court did not abuse its discretion by excluding the letter and that the ruling, even if erroneous, would not have caused the rendition of an improper judgment, and because the Warrantech Parties do not prevail on their remaining appellate issues, we will affirm.

II.  Background Facts and Procedural History

Warrantech provides service contracts to businesses that sell computers and related equipment.  Pursuant to these contracts, product purchasers may obtain warranty services in the event they encounter problems with the products.  Warrantech provides its service contract services via Warrantech Help Desk, Inc./WCPS. (footnote: 1)  Thus, if a customer has a problem with a computer and calls the number provided on the service contract, the customer will reach WCPS.  WCPS attempts to diagnose and solve the problem over the phone, but if that proves unsuccessful, WCPS refers the customer to a repair company, which performs repair services on the computer and bills WCPS for the work.  During the time when most of the events relevant to this case occurred, WCPS used hundreds of repair companies.  

Braun and Clyde are husband and wife.  From April through August 1997, Braun, and occasionally Clyde, performed consulting work for Warrantech on a contract basis.  In 1997, Warrantech hired Braun as a full-time employee, as Vice President of Operations for WCPS.  Braun and Clyde were living in Michigan at the time, but they moved to Texas so Braun could take the job.  Clyde continued to do contract work as a consultant for Warrantech in its claims department.  From August 1997 through early 1998, Warrantech paid Clyde’s consulting fees to a company she had formed while still in Michigan.  Sometime in 1998, however, Clyde began billing Warrantech for her time through the contracting company that Warrantech used.  Clyde took the contract position only temporarily, until she could find something else to do.

Braun was employed as Vice President of Operations for WCPS from August 1997 until August 1998.  In that capacity, Braun became intimately familiar with, among other things, how WCPS selected repair companies to use for the services it provided and how WCPS processed repair companies’ claims for payment.  Braun also played a role in selecting which companies WCPS chose to use as repair service providers.  In addition, Braun became aware of Warrantech’s conflict of interest policy, which provided that no Warrantech employee could have an interest in a competitor or supplier without Warrantech’s approval. (footnote: 2)  He also learned, however, that several Warrantech employees, including WCPS’s president, Judy Thomas, owned companies “on the side” that did work for Warrantech and that Warrantech employees moonlighted as employees of service providers that performed service repairs for Warrantech.  

In her contract consultant capacity in WCPS’s claims department, Clyde also became intimately familiar with how WCPS processed and paid service providers’ requests for payment for both parts and labor.  She continued, however, to look for something else to do on a part-time basis.  She had inherited some money that she wanted to invest in opening a business, but while she worked for Warrantech, those plans “went on hold.”  

In May 1998, Warrantech hired Mato Dill as WCPS’s Vice President of Services.  Braun and Dill knew each other because, in the 1980s, they had both worked for a company known as Highland Super Stores.  Braun also knew Judy Thomas from his days as a Highland employee.  Thomas assigned Dill some of Braun’s responsibilities, such as selecting which companies WCPS would use as repair service providers.  

On August 13, 1998, Warrantech laid off Braun and terminated Clyde’s consulting contract.  That same day, Braun signed a severance agreement that contained confidentiality and noncompete provisions, for which he was paid $22,500.  The agreement provided that, for the three-month period ending November 18, 1998, Braun would not own, operate, direct, invest in, or accept managerial employment from any entity that (1) competed with Warrantech or (2) solicited any of Warrantech’s customers.  

Sometime between August 14 and August 18, 1998, CAS was formed and began soliciting WCPS’s computer repair business.  Clyde was CAS’s owner and president.  She testified that starting CAS was solely her idea, formed the day after she and Braun were laid off from Warrantech.  There is other evidence, however, that Braun, Clyde, Dill, and a Warrantech employee named James Schupbach had begun as early as June 1998 to discuss starting a company like CAS.  

Throughout most of CAS’s relationship with WCPS, Clyde, Braun, and some of CAS’s employees attempted to conceal CAS’s identity.  For example, as we discuss in greater detail in section IV, CAS’s employees used aliases in their communications with WCPS.  In addition, WCPS required potential repair companies to fill out a service provider questionnaire that provided information about the repair company, including its responsible party or officer.  The service provider questionnaire that CAS submitted to WCPS listed Kevin Wichers, Braun’s son-in-law, as CAS’s responsible party or officer and gave his address as being in Hurst, Texas.  Wichers lived in Michigan, however, and he had no actual involvement in CAS’s operations.  Clyde or Braun had merely discussed with Wichers the possibility of him eventually managing one of CAS’s branches, and Wichers had authorized the use of his name on service provider applications.  

In late August 1998, WCPS approved CAS as a service repair provider and began sending CAS work.  At that time, Dill was still actively involved, as WCPS’s Vice President of Services, in selecting its repair service providers.  He instructed WCPS employees to send CAS repair business.  During the next few months, CAS submitted, and WCPS paid, $360,000 worth of invoices for repair services and parts.  CAS also submitted $213,000 worth of other invoices for repair work and parts that WCPS did not pay.  

Free access — add to your briefcase to read the full text and ask questions with AI

Related

In Re Carbo Ceramics Inc.
81 S.W.3d 369 (Court of Appeals of Texas, 2002)
In Re Monsanto Co.
998 S.W.2d 917 (Court of Appeals of Texas, 1999)
Republic Insurance Co. v. Davis
856 S.W.2d 158 (Texas Supreme Court, 1993)
Pinkston v. Pinkston
266 S.W.2d 515 (Court of Appeals of Texas, 1954)
Wells v. HCA Health Services of Texas, Inc.
806 S.W.2d 850 (Court of Appeals of Texas, 1991)
Freeman v. Bianchi
820 S.W.2d 853 (Court of Appeals of Texas, 1991)
Pool v. Ford Motor Co.
715 S.W.2d 629 (Texas Supreme Court, 1986)
Fredonia State Bank v. General American Life Insurance Co.
881 S.W.2d 279 (Texas Supreme Court, 1994)
Pabich v. Kellar
71 S.W.3d 500 (Court of Appeals of Texas, 2002)
Standard Fire Insurance Co. v. Reese
584 S.W.2d 835 (Texas Supreme Court, 1979)
Ly v. State
931 S.W.2d 22 (Court of Appeals of Texas, 1996)
Drilex Systems, Inc. v. Flores
1 S.W.3d 112 (Texas Supreme Court, 1999)
Kugle v. DaimlerChrysler Corp.
88 S.W.3d 355 (Court of Appeals of Texas, 2002)
Columbia Medical Center of Las Colinas v. Bush Ex Rel. Bush
122 S.W.3d 835 (Court of Appeals of Texas, 2003)
National Liability & Fire Insurance Co. v. Allen
15 S.W.3d 525 (Texas Supreme Court, 2000)
Helton v. State
670 S.W.2d 644 (Court of Criminal Appeals of Texas, 1984)
Strackbein v. Prewitt
671 S.W.2d 37 (Texas Supreme Court, 1984)
Volcanic Gardens Management Co. v. Paxson
847 S.W.2d 343 (Court of Appeals of Texas, 1993)
Downer v. Aquamarine Operators, Inc.
701 S.W.2d 238 (Texas Supreme Court, 1985)
Granada Corp. v. Honorable First Court of Appeals
844 S.W.2d 223 (Texas Supreme Court, 1993)

Cite This Page — Counsel Stack

Bluebook (online)
Warrantech Corporation and Warrantech Consumer Products Services, Inc. v. Computer Adapters Services, Inc. D/B/A Computer Accessories Services, Lou Braun, and Victoria Clyde, Counsel Stack Legal Research, https://law.counselstack.com/opinion/warrantech-corporation-and-warrantech-consumer-products-services-inc-v-texapp-2004.