Virgin Pulse Inc v. Schneider Enterprise Resources LLC

District Court, E.D. Wisconsin·Decided September 19, 2022·No. 1:20-cv-01691·Unknown

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF WISCONSIN

VIRGIN PULSE INC.,

Plaintiff,

v. Case No. 20-C-1691

SCHNEIDER ENTERPRISE RESOURCES LLC,

Defendant.

DECISION AND ORDER GRANTING PLAINTIFF’S MOTION FOR PARTIAL SUMMARY JUDGMENT AND DENYING DEFENDANT’S CROSS-MOTION FOR SUMMARY JUDGMENT

On November 10, 2020, Plaintiff Virgin Pulse Inc. (VP) brought this action against Defendant Schneider Enterprise Resources LLC (Schneider), alleging breach of contract and breach of the implied duty of good faith and fair dealing. VP’s claims arise out of a Wellness Administration Contract executed by the parties that became effective on April 1, 2019. The Court has jurisdiction over this matter pursuant to 28 U.S.C. § 1332. Before the Court is VP’s motion for partial summary judgment and Schneider’s cross motion for summary judgment. For the following reasons, VP’s motion will be granted and Schneider’s motion will be denied. BACKGROUND VP is a Delaware corporation with its principal place of business in Providence, Rhode Island. VP is in the business of administering wellness programs for employers and their members and provides digital platforms for wellness services. Schneider is a Wisconsin limited liability company whose sole member is Schneider National Leasing, Inc., a Nevada corporation with its principal place of business in Green Bay, Wisconsin. Dkt. No. 48. In April 2019, Schneider entered into a Wellness Administration Contract (the Contract) with VP. The Contract was to run for a period of three years, from April 1, 2019, to March 31, 2022, with earlier termination conditioned upon notice of default and an opportunity to cure. Section 4.01 of the Contract states, “If either party defaults in the performance of any of its duties or obligations under this Contract, which default is not cured within twenty-one (21) days after written notice thereof is given to the

defaulting party by the non-defaulting party specifying the default, then the non-defaulting party may, immediately terminate this Contract.” Dkt. No. 24-1 at 11. Section 4.18 of the Contract provides that such notice “shall be in writing and sent to the parties at the addresses set forth below by any means that requires an acknowledgement of receipt by the receiving party.” Id. at 15. Under the Contract, notice was to be sent to VP’s General Counsel, Kim Stephan. Id. The implementation and administration of the Contract did not proceed smoothly. VP’s Senior Client Success Manager, Jamie Weise, testified that VP “didn’t have the capabilities for some things that [Schneider] was asking for” during the implementation process. Def.’s Proposed Findings of Fact (DPFOF) ¶ 20, Dkt. No. 32; Dkt. No. 31-20 at 8. Schneider also experienced various difficulties with VP’s administration of the wellness program, including award points

being erroneously withheld or rewarded to participants, employee paychecks being impacted, and online scheduling errors. DPFOF ¶¶ 22–24. As a result of Schneider’s ongoing issues, VP designated Schneider as a “Code Red” client. Id. at ¶ 32. According to Wade Linkert, VP’s Strategic Director of Client Success, the “Code Red” designation indicated that the relationship was “at risk,” and those clients who receive the status “can get preferential treatment” in the form of quicker turnaround times. Dkt. No. 31-17 at 23. On December 16, 2019, representatives from VP and Schneider met in Green Bay. DPFOF ¶ 40. Prior to the meeting, Schneider’s Benefits Director, Teresa Dax, emailed VP to set an agenda and to provide relevant questions that needed answering at the meeting. Id. at ¶ 37.

Dax described the objectives of the meeting as helping Schneider understand whether what it “received from [Virgin Pulse] is your best foot forward” and having an “open, honest conversation” about whether Schneider fit within VP’s model. Id. at ¶ 38. During the meeting, VP presented proposed program enhancements, and the parties left the meeting with a plan to reconvene in January 2020. Id. at ¶¶ 41–44.

Despite the plans for further dialogue, Schneider began searching for a new wellness vendor in January 2020. Pl.’s Proposed Findings of Fact (PPFOF) ¶ 40, Dkt. No. 25. Schneider’s search was spurred by the desire to have a “backup” provider in case it felt VP could not deliver on the Contract, although this search was only a “contingency plan” through February 2020. Id. at ¶¶ 41–42. The parties met again on January 28, 2020, and January 30, 2020. At those meetings, VP presented plans for a program refresh and listened to Schneider’s general feedback regarding the program. DPFOF ¶¶ 47, 49. Schneider was not satisfied, however, and in March 2020, elected to transition its program from VP to Optum Rally. Id. at ¶ 55; PPFOF ¶ 43. On March 11, 2020, Teresa Dax informed VP’s Vice President of Client Success, Dawn Zerneke, that she would be sending a letter detailing Schneider’s decision to terminate the

Contract. DPFOF ¶ 56. Despite the Contract specifying that such a notice should be given to VP’s General Counsel, Kim Stephan, Schneider addressed the letter to Zerneke. Id. at ¶ 57. After receiving the letter via email, Zerneke responded the next day by confirming that she had received the letter and that she was “having [VP’s] legal team review.” Id. at ¶ 59. Zerneke emailed the letter to Stephan, the individual to whom notice was to be directed in the first instance. Id. at ¶ 60. The letter indicated that Schneider intended to terminate its contract with VP effective June 30, 2020, and cited VP’s inability to “execute Schneider’s wellness strategy and agreed upon processes which has impacted our member experience and creditability with our associates.” Dkt. No. 24- 5. It also asked VP to accomplish various action items to ensure a “smooth transition.” Id. On March 25, 2020, Stephan sent a letter to Schneider on VP’s behalf. Dkt. No. 24-7. She stated that VP rejected Schneider’s attempt to terminate the Contract and asserted that Schneider remained fully obligated under the terms of the Contract. Id. She indicated that “Schneider does not have the right to terminate for convenience, and [VP] [is] not willing to agree

to mutual termination of the Agreement.” Id. Schneider did not respond to the letter, and Stephan sent another letter on April 13, 2020. DPFOF ¶ 66. This time, Stephan informed Schneider that it had “blatantly disregarded its contractual obligations,” and that VP had no choice but to consider Schneider in default of its obligations under the Contract. Dkt. No. 24-8 at 1. Pursuant to Section 4.01 of the Contract, VP provided written notice of Schneider’s default and indicated that it had 21 days to cure the default by either (1) rescinding its March 11, 2020, correspondence and affirming its contractual obligations under the Contract or (2) paying VP an amount equal to $788,025, which represented the remaining amount of subscription fees due. Id. at 2. The letter noted that, should Schneider refuse to cure its default within the allotted time period, VP would pursue all available legal remedies. Id.

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