United Spinal Association, Inc. v. Saul

District Court, District of Columbia·Decided July 11, 2024·No. Civil Action No. 2020-2236·Published

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLUMBIA

UNITED SPINAL ASSOCIATION, INC., Plaintiff,

v. Civil Action No. 20-cv-2236 (TSC)

MARTIN O’MALLEY, Defendant.

MEMORANDUM OPINION

Plaintiff—an organization representing individuals with spinal cord injuries and disorders—sued the Social Security Administration (“SSA”), alleging that it requires wet-ink signatures in situations where electronic signatures must be accepted, in violation of the Administrative Procedure Act (“APA”). Since this case was filed in 2020, the SSA has increased its use of electronic signatures, but still does not treat wet-ink and electronic signatures equally in all circumstances.

Plaintiff has moved for summary judgment, and Defendant has cross moved to dismiss, or, in the alternative, for summary judgment. Having considered the record and the briefing, the court will DENY Plaintiff’s Motion and GRANT Defendant’s Motion.

I. BACKGROUND

A. Legal Background i. Legal framework at the time of filing In 1998, Congress enacted the Government Paperwork Elimination Act, Pub. L. No. 105-

277, 112 Stat. 2681, 2751 (1998), which required that “electronic signatures submitted or maintained in accordance with procedures developed under this title, or other forms of electronic authentication used in accordance with such procedures, shall not be denied legal effect.” This Act gave agencies five years—until 2003—to provide for the “use and acceptance of electronic signatures” “when practicable.” Id. at 2750. Two years later, Congress enacted the Electronic Signatures in Global National Commerce Act, Pub. L. No. 106-229, 114 Stat. 464 (2000) (“E- SIGN Act”). The E-SIGN Act provides that “a signature, contract, or other record relating to” a transaction in interstate commerce “may not be denied legal effect validity, or enforceability solely because it is in electronic form.” 15 U.S.C. § 7001(a)(1).

As of 2018, federal agencies lagged in making electronic signatures available under the Government Paperwork Elimination Act and the E-SIGN Act. See Compl. ¶ 16. Consequently, Congress enacted the 21st Century Integrated Digital Experiences Act, Pub. L. No. 115-336, 132 Stat. 5025, 5026–27 (2018), which required the head of each agency to submit “a plan to accelerate the use of electronic signatures,” review paper-based forms and services and determine to what extent they can be made digital, ensure that, within two years, “any paper based form that is related to serving the public is made available in digital format,” and, for any form that cannot be made digital, explain why and provide potential solutions.

In 2020, however, the SSA still required wet-ink signatures from claimants in several situations. First, to obtain Social Security Disability Insurance (“SSDI”) benefits, a claimant had to submit several documents, including the application itself, W-2 forms, a medical release form, medical records, reports from doctors, and test results. Compl. ¶ 24. A claimant could submit these documents online, mail them in, or make an appointment with an SSA agent, either in person or by phone. Id. ¶ 27. Claimants submitting the application themselves—rather than through a chosen representative—could electronically sign the online application, but not all claimants were eligible to submit an online application. See id. ¶¶ 28–30. Claimants who made an appointment with an SSA agent, either by phone or in person, also did not need to hand-sign the application. Id. ¶ 31. Claimants who submitted applications by mail, however, were required to include a wet-ink signature. Id. ¶ 32. And, if a claimant used a chosen representative to submit the SSDI application and was not physically present to electronically sign the application, the claimant was required to verify the electronic submission telephonically or provide a wet-ink signature. Id. ¶ 30.

Second, appealing a SSDI decision did not require an actual signature, id. ¶ 38, but if the claimant wished to appoint a representative to assist with their appeal, the claimant was required to sign a written notice, id. ¶ 46. Although the SSA’s regulations did not specify the type of signature required, its program manual provides that the SSA did not accept electronic signatures to appoint representatives. Id. ¶ 49. And finally, if a claimant sought past-due benefits following an appeal, the Commissioner would approve a fee for the representative if the claimant and the representative provided the SSA with an agreement between the claimant and the representative. Id. ¶ 51. Again, even though regulations did not specify which kind of signature was required, the SSA’s program manual required a wet-ink signature. Id. ¶¶ 52–53.

ii. Subsequent legal developments In 2021, the SSA made the representative appointment form and the fee agreement form available electronically. Clemons Decl., ECF No. 27-2 ¶¶ 5–6. Consequently, both forms can now be completed with an electronic signature, and do not require a wet-ink signature. See id. Although these electronic forms were initially created because of the COVID-19 pandemic, they are “not temporary.” Id. ¶ 7.

In 2022, the SSA published its Equity Action Plan, which stated that efforts were underway to “remove requirements that applicants or beneficiaries must provide physical signatures.” See Min. Order, April 27, 2022. As of May 2022, an SSA representative explained that it was “working to allocate resources for future technology development related to an online version of [a] simplified SSI application,” projecting that its development would begin in fiscal year 2023. Evangelista Decl., ECF No. 31-1 ¶ 4. The SSA has not provided any further declarations clarifying whether this process did indeed begin in 2023, or whether any other progress has been made since this declaration was filed, however. B. Factual and Procedural Background Plaintiff is a nonprofit organization dedicated to enhancing the quality of life of people living with spinal cord injuries and disorders, particularly veterans, and providing support to their loved ones, healthcare providers, and other professionals. Compl. ¶ 9. A “major focus” of Plaintiff’s work is preserving SSDI benefits and ensuring claimants receive those benefits as quickly as possible. Id. ¶ 62. Plaintiff claims that wet-ink signature requirements burden its members because people with spinal cord injuries and disorders may experience loss of motor function in their hands, which can make producing a hand signature “difficult, if not impossible.” Id. ¶ 63.

Consequently, Plaintiff initiated this suit in August 2020, seeking declaratory and injunctive relief and alleging that SSA’s wet-ink signature requirements violate the APA because they are contrary to law and arbitrary and capricious. See id. ¶¶ 1–5, 64–113. Not long after filing, upon request of the parties, the court referred the case to mediation. See Min. Order, Oct. 16, 2020. Mediation was unsuccessful and the parties filed dispositive motions. See Mot. for Summ. J., ECF No. 17; Mot. to Dismiss, ECF No. 18. While those motions were pending, the SSA released its Equity Action Plan pursuant to an executive order. See Min. Order, April 27, 2022; supra Section I.A.ii. Consequently, the court denied the parties’ motions without prejudice and stayed the case while the SSA implemented the Plan. Min. Order, June 8, 2022.

In early 2023, Defendant represented that there were no new rollouts of electronic signatures publicly pending. See Joint Status Report, ECF No. 38. The court accordingly held a status conference where it lifted the stay and directed the parties to refile dispositive motions. Min. Entry for Proceedings, Jan. 19, 2023; Tr. of Proceedings, ECF No. 41 at 8–9. Plaintiff moved for summary judgment once again, ECF No. 42 (“Pl.’s Mot.”), and Defendant cross moved to dismiss, or, in the alternative, for summary judgment, ECF No. 43 (“Def.’s Mot.”).

II. LEGAL STANDARD

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