Umstead v. Uber Technologies, Inc.

CourtDistrict Court, District of Columbia
DecidedFebruary 13, 2026
DocketCivil Action No. 2024-1007
StatusPublished

This text of Umstead v. Uber Technologies, Inc. (Umstead v. Uber Technologies, Inc.) is published on Counsel Stack Legal Research, covering District Court, District of Columbia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Umstead v. Uber Technologies, Inc., (D.D.C. 2026).

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLUMBIA ____________________________________ ) STEPHANIE UMSTEAD, et al., ) ) Plaintiffs, ) ) v. ) Civil Action No. 24-1007 (RBW) ) UBER TECHNOLOGIES, INC., et al., ) ) Defendants. ) )

MEMORANDUM OPINION

Stephanie Umstead, Michael Fontaine, and Louis Nicoletti (collectively the “plaintiffs”)

bring this civil action against the defendants—Uber Technologies, Inc. (“Uber”); Raiser, LLC;

Raiser-DC, LLC; and Cherinet Habtegioris 1—alleging negligence and negligence per se in

relation to an automobile collision (“Count I”), see Complaint for Damages (“Compl.”) at 8–9,

ECF No. 2; and “negligent hiring/training/supervision[,]” (“Count II”), id. at 9–10. Currently

pending before the Court is defendants Uber Technologies, Inc., and Raiser LLC’s (the “Uber

Defendants”) motion to compel arbitration and dismiss this case pursuant to Federal Rule of

Civil Procedure 12(b)(6). 2 See generally Defendants Uber Technologies, Inc. and Raiser LLC’s

Motion to Compel Arbitration and to Dismiss (“Defs.’ Mot.”), ECF No. 14. Upon careful

1 In their Complaint, the plaintiffs refer to Uber Technologies, Inc., Raiser, LLC, and Raiser-DC, LLC, collectively as “the Uber Defendants[,]” Compl. ¶ 10, and they refer to Cherinet Habtegioris as “the Uber Driver Defendant[,]” id. ¶ 11. The Court will therefore adopt these titles. The plaintiffs represent that, at the time of the collision at issue in this case, “the Uber Driver Defendant was an employee, agent, and/or servant of the Uber Defendants, and was acting within the course and scope of his employment[,]” id. ¶ 12, and “[t]he Uber Defendants are vicariously liable for the tortious acts and/or omissions committed by the Uber Driver Defendant, which directly and proximately caused serious and permanent injuries to [the p]laintiffs[,]” id. ¶ 13. 2 The Court notes that Raiser-DC, LLC, is not named in the title of the Uber Defendants’ motion to compel arbitration and dismiss, see Defs.’ Mot. at 1, but it is nonetheless named in the title of the Uber Defendants’ memorandum in support of their motion to compel arbitration and dismiss, see Defs.’ Mem. at 1. Accordingly, the Court will refer to both filings as having been filed by the Uber Defendants. consideration of the parties’ submissions, 3 the Court concludes for the following reasons that it

must grant the Uber Defendants’ motion to compel arbitration as to plaintiffs Umstead and

Fontaine; deny the Uber Defendants’ motion to compel arbitration as to plaintiff Nicoletti; deny

the Uber Defendants’ motion to dismiss; and stay the proceedings as to plaintiffs Umstead and

Fontaine against all defendants 4 pending the outcome of arbitration.

I. BACKGROUND

A. Factual Background

Uber “develops proprietary technology to develop and maintain digital multi-sided

platforms.” Defs.’ Mem. at 2. Uber’s “Rides” platform connects “individuals in need of a ride”

with “individuals willing to provide transportation services.” Id. “In order to utilize Uber’s

[Rides] platform[], a user must register for an account and agree to the Terms of Use.” Pare Aff.

¶ 6. According to an affidavit submitted by the Uber Defendants, plaintiffs Umstead and

Fontaine each had an Uber Rides account. Id. ¶¶ 12, 18. In December 2021, Uber updated its

Terms of Use and both plaintiffs Umstead and Fontaine were presented with “an in-app blocking

pop-up screen with the header ‘We’ve updated our terms.’” Id. ¶¶ 8, 14. That pop-up displayed

a message in large type which read, “[w]e encourage you to read our Updated Terms in full” and

had hyperlinks in bright blue text to the “Terms of Use” and a “Privacy Notice.” Defs.’ Mem. at

3–4; Pare Aff., Ex. A (In-app Pop-Up Screen), ECF No. 14-3. The pop-up screen required users

3 In addition to the filings already identified, the Court also considered the following submissions in rendering its decision: (1) the Defendants’ Notice of Removal (“Defs.’ Notice”), ECF No. 1; (2) Defendants Uber Technologies, Inc., Raiser LLC, and Raiser-DC, LLC’s, Memorandum in Support of their Motion to Compel Arbitration and Dismiss (“Defs.’ Mem.”), ECF No. 14-1; (3) Defs.’ Mot., Exhibit (“Ex.”) 2 (Affidavit of Jacqueline Pare (“Pare Aff.”)), ECF No. 14-2; (3) the Plaintiffs’ Memorandum in Opposition to Uber Technologies, Inc. and Raiser, LLC’s Motion to Compel Arbitration and to Dismiss (“Pls.’ Opp’n”), ECF No. 16; and (4) Defendants Uber Technologies, Inc. and Raiser LLC’s Reply in Support of their Motion to Compel Arbitration and to Dismiss (“Defs.’ Reply”), ECF No. 17. 4 The Uber driver Defendant filed an Answer to the Complaint on April 26, 2024, ECF No. 9, but in this Memorandum Opinion the Court only addresses claims against the Uber defendants.

2 to click a “checkbox” confirming that they “[had] reviewed and agreed to the Terms of Use and

acknowledge[d] the Privacy Notice.” Pare Aff., Ex. A (In-app Pop-Up Screen). Plaintiff

Fontaine clicked the checkbox on December 21, 2021, id. ¶ 18, and plaintiff Umstead clicked the

checkbox on December 22, 2021, id. ¶ 23. The Terms of Use included an arbitration agreement

(the “Arbitration Agreement”), which stated:

[Y]ou and Uber agree that any dispute, claim or controversy in any way arising out of or relating to (i) these Terms and prior versions of the Terms, or the existence, breach, termination, enforcement, interpretation, scope, waiver, or validity thereof, (ii) your access to or use of the Services at any time, (iii) incidents or accidents resulting in personal injury that you alleged occurred in connection with your use of the Services . . . , whether the dispute, claim or controversy occurred or accrued before or after the date you agreed to the Terms, or (iv) your relationship with Uber, will be settled by binding arbitration between you and Uber, and not in a court of law. This Agreement survives after your relationship with Uber ends.

Id., Ex. C (Uber U.S. Terms of Use Last Modified on Dec. 16, 2021 (“Dec. 2021 Terms of

Use”)) at 3–4, ECF No. 14-5 (emphasis added).

The December 2021 Terms of Use also included a Delegation Clause, which provided:

Only an arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including without limitation any claim that all or any part of this Arbitration Agreement is void or voidable. An arbitrator shall also have exclusive authority to resolve all threshold arbitrability issues, including issues relating to whether the Terms are applicable, unconscionable, or illusory and any defense to arbitration, including without limitation waiver, delay, laches, or estoppel.

Id. at 6. It is undisputed that Plaintiff Nicoletti does not have an Uber Rider account and never

agreed to the Terms of Use. See Pls.’ Opp’n at 3, 9–11; Defs.’ Mem. at 7.

On December 10, 2022, the plaintiffs decided to use Uber ride services in Washington,

D.C. Compl. ¶¶ 14–15. Plaintiff Umstead requested a ride through her Uber App at 11:54 p.m.,

and at 12:02 a.m., a white 2022 Toyota Highlander driven by the Uber driver defendant arrived

3 to pick up the three plaintiffs. Id. ¶¶ 16–17; Defs.’ Mot., Ex.) F (“Umstead Trip History”) at 25,

ECF No. 14-8. All three plaintiffs took seats in the backseat as the Uber driver defendant

proceeded to drive them to their requested destination. Compl. ¶¶ 17–18. At around 12:30 a.m.,

the Uber driver defendant approached an intersection in Southwest Washington, D.C. and

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