Uchikura v. Willis Towers Watson Call Center

District Court, D. Arizona·Decided June 2, 2023·No. 2:22-cv-00002·Unknown

Opinion

1 WO 2 3 4 5

9 Vladik Uchikura, No. CV-22-00002-PHX-DWL

10 Plaintiff, ORDER

11 v.

12 Willis Towers Watson Call Center, et al.,

13 Defendants. 14 15 Vladik S. Uchikura (“Plaintiff”), who is proceeding pro se, has sued his former 16 employer (“Defendants”)1 for employment discrimination under the Americans with 17 Disabilities Act (“ADA”), the Rehabilitation Act of 1973, the Arizona Civil Rights Act 18 (“ACRA”), and the Tempe City Code. (Doc. 39-1.) Now pending before the Court is 19 Defendants’ motion to dismiss for failure to state a claim. (Doc. 45.) For the following 20 reasons, the motion is granted in part and denied in part. 21 22 1 In his most recent amended pleading, Plaintiff names three Defendants: “Extend 23 Health, LLC,” “Willis Towers Watson US, LLC,” and “Willis Towers Watson, PLC.” (Doc. 39-1 at 2.) In a footnote, Defendants contend that “[a]lthough Plaintiff has added 24 various Defendants throughout his amended complaints, it does not appear that all named Defendants have been served.” (Doc. 45 at 9 n.10.) However, Defendants do not seek 25 dismissal for insufficient service of process under Rule 12(b)(5)—the only ground on which Defendants seek dismissal is for failure to state a claim under Rule 12(b)(6). (Doc. 26 45 at 1.) Accordingly, Defendants have waived any service-related objection. Schnabel v. Lui, 302 F.3d 1023, 1033 (9th Cir. 2002); Fed. R. Civ. P. 12(h)(1). Also, to the extent 27 Defendants contend that the caption should be amended in light of the addition and subtraction of certain defendants since the original complaint was filed (Doc. 45 at 1 n.1), 28 the Court concludes that amendment is unnecessary. Hoemke v. Macy’s West Stores LLC, 2020 WL 5229194 (D. Ariz. 2020). 2 I. Facts 3 The following facts are derived from Plaintiff’s Third Amended Complaint 4 (“TAC”) and assumed true for purposes of this order. 5 Plaintiff was hired by Defendants on May 20, 2019. (Doc. 39-2 ¶ 1.) Plaintiff has 6 physical impairments that cause him pain and require him to use a wheelchair, specific 7 shoes, and voice-to-text software. (Id. ¶¶ 7, 9-10.) Plaintiff also suffers from anxiety. (Id. 8 ¶ 3.) 9 Throughout his employment, Plaintiff was subjected to various forms of disability 10 discrimination. For example, because the building in which he worked was inaccessible to 11 wheelchairs (specifically, its internal doors lacked ADA buttons and were windowless), 12 Plaintiff could not move freely between rooms without help and was frequently hit by the 13 heavy doors, causing him pain and anxiety and damaging his wheelchair. (Id. ¶¶ 7-8, 14 11-12, 16.)2 Also, because he was afraid of being “trapped” inside the lunchrooms and 15 break areas (and was disciplined when he tried to take lunch off campus but returned late), 16 Plaintiff would sometimes skip lunch. (Id. ¶¶ 11, 14.)3 The building’s front entrance also 17 lacked an ADA button. (Id. ¶ 11.) At the back entrance, the ADA button’s positioning 18 made it physically difficult for Plaintiff to use. (Id. ¶¶ 11, 16.) When Plaintiff attempted 19 to mitigate this problem by relying on the security guards to help him enter the building, 20 he was accused of “not badging in” properly; also, because the security guards were not 21 always at their station, he was sometimes stuck outside the building in the “AZ summer 22 heat.” (Id. ¶¶ 13, 18, 23.) 23 For several reasons (including the building’s inaccessibility), Plaintiff’s disabilities 24

25 2 In one instance, Plaintiff was trapped inside the restroom for 45 minutes “because there are no handicapped accessible buttons for the restrooms” and “the guard had left for 26 the day,” so there was “no one to help him.” (Id. ¶ 12.) When Plaintiff called a human resources representative for help, the individual was “rude.” (Id. ¶¶ 2, 12.) 27 3 Additionally, when Plaintiff tried other solutions, such as eating lunch with a 28 security guard in the lobby or spending his breaks at other employees’ workstations, he was “written up.” (Id. ¶ 21.) 1 sometimes caused him to be late to work. (See, e.g., id. ¶¶ 11, 14-15, 18-19.)4 When this 2 happened, Plaintiff was “given a hard time,” yelled at by a supervisor, accused of lying, 3 subjected to “interrogation sessions” (which impeded his ability to attend trainings), and 4 targeted with disciplinary write-ups. (Id. ¶¶ 2-4, 6, 11, 14-15.) Additionally, Plaintiff 5 asserts that he requested (and was denied) access to the “Dragon Naturally Speaking 6 software,” which he needed because typing is physically difficult for him. (Id. ¶ 10.) 7 Ultimately, on November 25, 2019, Plaintiff resigned. (Id. ¶¶ 1, 14.) 8 On December 13, 2019, Plaintiff met with an investigator at the Equal Employment 9 Opportunity Commission (“EEOC”) for an intake interview. (Id. ¶ 28.) However, the 10 EEOC investigator told Plaintiff that he “would need to hire legal counsel in 45 days or 11 less in order to proceed with filing a charge of discrimination.” (Id. ¶ 29.) 12 On October 3, 2021, Plaintiff filed a charge of discrimination with the EEOC. (Doc. 13 12 at 8.)5 14 On October 6, 2021, the EEOC issued Plaintiff a Right to Sue (“RTS”) letter, 15

16 4 Plaintiff’s disabilities contributed to his lateness in a variety of ways—handicapped parking spots were not always available; if the security guards were not posted at the back 17 entrance when Plaintiff arrived, he struggled to enter the building; once Plaintiff was late coming back from lunch because “his disability was flaring up on him, [so] it took him 18 longer”; the door between the lobby and the call center itself lacked an ADA button; and “[h]e once fell in his car” and, when he called security for help, the guard “said to call an 19 ambulance because she could not leave her post.” (Id. ¶¶ 11, 14-15, 18-19.) Plaintiff also missed a day of work because he went to urgent care; when he returned to work the 20 following day, he was told “a doctor’s note was not an excusable form of absence.” (Id. ¶ 6.) 21 5 This information does not appear in Plaintiff’s TAC. (Docs. 39-1, 39-2.) However, 22 the charge form was attached to Plaintiff’s First Amended Complaint (“FAC”). (Doc. 12 at 8.) Although the TAC superseded the FAC as the operative complaint, the October 3, 23 2021 date was discussed in the Court’s previous order (Doc. 30 at 14), Defendants’ motion repeatedly references the FAC (see, e.g., Doc. 45 at 7), and both sides assert a number of 24 arguments that depend on the date that Plaintiff filed the charge. (See, e.g., Doc. 45 at 3-5; Doc. 46 at 3-5). Also, the charge form (Doc. 12 at 8) is a public record whose accuracy is 25 not in dispute. Anderson v. Holder, 673 F.3d 1089, 1094 n.1 (9th Cir. 2012) (courts “may take judicial notice of ‘records and reports of administrative bodies’”) (citation omitted). 26 See also Griggs v. Sacramento City Unified Sch. Dist., 2021 WL 1614405, *1 (E.D. Cal. 2021) (courts may take judicial notice of “EEOC charges and right-to-sue letters”); Dornell 27 v. City of San Mateo, 19 F. Supp. 3d 900, 904 n.3 (N.D. Cal. 2013) (judicial notice of EEOC charge form was “appropriate” because it is a “public record[] whose accuracy is 28 not in dispute”). Thus, although neither side asks the Court to do so, in view of deciding the issues on their merits, the Court takes judicial notice of the charge form. 1 informing him that the EEOC was closing his case because his charge was not timely filed. 2 (Id. at 7 [“[I]n other words, you waited too long after the date(s) of the alleged 3 discrimination to file your charge.”].)6 4 II. Procedural History 5 On January 3, 2022, Plaintiff initiated this action. (Doc.

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