Uchikura v. Willis Towers Watson Call Center

District Court, D. Arizona·Decided June 2, 2023·No. 2:22-cv-00002·Unknown

Opinion

WO

Vladik Uchikura, No. CV-22-00002-PHX-DWL

Plaintiff, ORDER

v.

Willis Towers Watson Call Center, et al.,

Defendants. Vladik S. Uchikura (“Plaintiff”), who is proceeding pro se, has sued his former employer (“Defendants”)1 for employment discrimination under the Americans with Disabilities Act (“ADA”), the Rehabilitation Act of 1973, the Arizona Civil Rights Act (“ACRA”), and the Tempe City Code. (Doc. 39-1.) Now pending before the Court is Defendants’ motion to dismiss for failure to state a claim. (Doc. 45.) For the following reasons, the motion is granted in part and denied in part. 1 In his most recent amended pleading, Plaintiff names three Defendants: “Extend Health, LLC,” “Willis Towers Watson US, LLC,” and “Willis Towers Watson, PLC.” (Doc. 39-1 at 2.) In a footnote, Defendants contend that “[a]lthough Plaintiff has added various Defendants throughout his amended complaints, it does not appear that all named Defendants have been served.” (Doc. 45 at 9 n.10.) However, Defendants do not seek dismissal for insufficient service of process under Rule 12(b)(5)—the only ground on which Defendants seek dismissal is for failure to state a claim under Rule 12(b)(6). (Doc. 45 at 1.) Accordingly, Defendants have waived any service-related objection. Schnabel v. Lui, 302 F.3d 1023, 1033 (9th Cir. 2002); Fed. R. Civ. P. 12(h)(1). Also, to the extent Defendants contend that the caption should be amended in light of the addition and subtraction of certain defendants since the original complaint was filed (Doc. 45 at 1 n.1), the Court concludes that amendment is unnecessary. Hoemke v. Macy’s West Stores LLC, 2020 WL 5229194 (D. Ariz. 2020). I. Facts The following facts are derived from Plaintiff’s Third Amended Complaint (“TAC”) and assumed true for purposes of this order. Plaintiff was hired by Defendants on May 20, 2019. (Doc. 39-2 ¶ 1.) Plaintiff has physical impairments that cause him pain and require him to use a wheelchair, specific shoes, and voice-to-text software. (Id. ¶¶ 7, 9-10.) Plaintiff also suffers from anxiety. (Id. ¶ 3.) Throughout his employment, Plaintiff was subjected to various forms of disability discrimination. For example, because the building in which he worked was inaccessible to wheelchairs (specifically, its internal doors lacked ADA buttons and were windowless), Plaintiff could not move freely between rooms without help and was frequently hit by the heavy doors, causing him pain and anxiety and damaging his wheelchair. (Id. ¶¶ 7-8, 11-12, 16.)2 Also, because he was afraid of being “trapped” inside the lunchrooms and break areas (and was disciplined when he tried to take lunch off campus but returned late), Plaintiff would sometimes skip lunch. (Id. ¶¶ 11, 14.)3 The building’s front entrance also lacked an ADA button. (Id. ¶ 11.) At the back entrance, the ADA button’s positioning made it physically difficult for Plaintiff to use. (Id. ¶¶ 11, 16.) When Plaintiff attempted to mitigate this problem by relying on the security guards to help him enter the building, he was accused of “not badging in” properly; also, because the security guards were not always at their station, he was sometimes stuck outside the building in the “AZ summer heat.” (Id. ¶¶ 13, 18, 23.) For several reasons (including the building’s inaccessibility), Plaintiff’s disabilities

2 In one instance, Plaintiff was trapped inside the restroom for 45 minutes “because there are no handicapped accessible buttons for the restrooms” and “the guard had left for the day,” so there was “no one to help him.” (Id. ¶ 12.) When Plaintiff called a human resources representative for help, the individual was “rude.” (Id. ¶¶ 2, 12.) 3 Additionally, when Plaintiff tried other solutions, such as eating lunch with a security guard in the lobby or spending his breaks at other employees’ workstations, he was “written up.” (Id. ¶ 21.) sometimes caused him to be late to work. (See, e.g., id. ¶¶ 11, 14-15, 18-19.)4 When this happened, Plaintiff was “given a hard time,” yelled at by a supervisor, accused of lying, subjected to “interrogation sessions” (which impeded his ability to attend trainings), and targeted with disciplinary write-ups. (Id. ¶¶ 2-4, 6, 11, 14-15.) Additionally, Plaintiff asserts that he requested (and was denied) access to the “Dragon Naturally Speaking software,” which he needed because typing is physically difficult for him. (Id. ¶ 10.) Ultimately, on November 25, 2019, Plaintiff resigned. (Id. ¶¶ 1, 14.) On December 13, 2019, Plaintiff met with an investigator at the Equal Employment Opportunity Commission (“EEOC”) for an intake interview. (Id. ¶ 28.) However, the EEOC investigator told Plaintiff that he “would need to hire legal counsel in 45 days or less in order to proceed with filing a charge of discrimination.” (Id. ¶ 29.) On October 3, 2021, Plaintiff filed a charge of discrimination with the EEOC. (Doc. 12 at 8.)5 On October 6, 2021, the EEOC issued Plaintiff a Right to Sue (“RTS”) letter,

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