Turner v. Concord Nursing & Rehabilitation Center, LLC

2023 IL App (1st) 221721, 218 N.E.3d 456, 467 Ill. Dec. 121

• Court: Appellate Court of Illinois
• Decided: March 20, 2023
• Docket: 1-22-1721
• Status: Published

Opinion

2023 IL App (1st) 221721 No. 1-22-1721 Opinion filed March 20, 2023 First Division

IN THE

APPELLATE COURT OF ILLINOIS

FIRST DISTRICT

) BARBARA TURNER, as Attorney-in-Fact for ) Marvin Turner, ) Appeal from the Circuit Court ) of Cook County. Plaintiff-Appellee, ) ) v. ) No. 2020 L 2462 ) CONCORD NURSING AND ) REHABILITATION CENTER, LLC, d/b/a ) The Honorable Aperion Care Oak Lawn, ) Karen L. O’Malley, ) Judge, presiding. Defendant-Appellant. )

JUSTICE HYMAN delivered the judgment of the court, with opinion. Presiding Justice Lavin and Justice Coghlan concurred in the judgment and opinion.

OPINION

¶1 Barbara Turner, as independent administrator of the estate of her uncle, Marvin Turner,

sued Concord Nursing and Rehabilitation Care Center, doing business as Aperion Care Oak

Lawn, under the Nursing Home Care Act, the Wrongful Death Act, and the Survival Act,

alleging Marvin suffered and died due to Aperion’s negligent care and treatment. Aperion

answered the Wrongful Death and Survival Act claims and moved to dismiss and compel

arbitration of the Nursing Home Care Act claim under an arbitration agreement that Marvin 1-22-1721

signed two months before his death. The trial court denied Aperion’s motion, finding the

arbitration agreement unenforceable as a matter of law on (i) procedural unconscionability

because Marvin had little choice but to accept the terms of the 120-page admissions packet,

which included the arbitration agreement, and (ii) substantive unconscionability because the

arbitration agreement limited damages to $250,000 and disallowed statutory attorney’s fees

and punitive damages.

¶2 Aperion argues the trial court erred in finding the arbitration agreement unenforceable,

arguing (i) adequate consideration, (ii) Marvin’s competence, (iii) the agreement was neither

substantively nor procedurally unconscionable, and (iv) enforceability under the Federal

Arbitration Act. Alternatively, Aperion asks that we sever from the remainder of the agreement

provisions deemed unenforceable.

¶3 We affirm the trial court’s finding that the agreement was procedurally unconscionable

because Marvin had little choice in accepting the terms despite contrary language buried in the

packet and substantively unconscionable because it deprived Marvin of his statutory attorney’s

fees and limited his damages to $250,000. Further, severance of the unenforceable provisions,

which Aperion did not raise in the trial court, was not an available remedy.

¶4 Background

¶5 Marvin Turner, now deceased, resided at Aperion, a long-term care facility, between

January 2016 and April 2020. Marvin had been diagnosed with multiple sclerosis and end-

stage renal disease. He had numerous stays in the hospital between 2018 and 2020 for his

underlying conditions and treatment of other ailments, including septic shock resulting from

pressure sores and ulcers. In December 2019, doctors amputated Marvin’s right leg above the

knee due to an infected pressure wound on his ankle.

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¶6 On February 24, 2020, Marvin was “readmitted” to Aperion on returning from the hospital.

Aperion’s admissions director, Diamond Walton, presented Marvin with its 120-page

admissions packet and asked that he sign in 20 locations throughout the packet, including the

rider, a three-page arbitration agreement. Relevant here, the arbitration agreement contained

provisions as to costs, attorney’s fees, and damages:

“5. In consideration for the execution of this agreement, Facility agrees to pay up

to $3,000.00 of the Resident’s Arbitration or Mediation costs, and out-of-pocket

expenses for any claim brought against the Facility regardless of the outcome; the

Resident shall have the right to demand non-binding mediation prior to arbitration; and

the Resident shall have the right to choose when to initiate said proceedings. If non-

binding mediation is elected but is unsuccessful at resolving all claims or controversy’s

[sic], then those unresolved matters shall be settled by binding arbitration.

6. The parties acknowledge and agree that with regard to any claim brought by a

party to this Rider against the other party, shall be limited to actual out-of-pocket costs

actually incurred PLUS an amount not to exceed $250,000.00 for any and all other

damages. Such claims include but are not limited to the Facility for unpaid fees, or

charges for damage to the facility, or a claim by, or on behalf of, a Resident, Resident

Party, or by a Resident’s Estate, Agent or Legal Representative, arising out of care or

treatment received by the Resident while at said Facility.

7. Resident shall not be entitled to Statutory Attorney Fees, including those

delineated in the Illinois Nursing Home Care Act and Missouri’s ‘Omnibus Nursing

Home Act’, and no Punitive Damages will be awarded to either Resident or Facility.

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The attorneys for both Resident and Facility will be paid fees and costs per their own

respective client agreements.”

¶7 The arbitration agreement further provided the “health care arbitration agreement shall

constitute an integral part of the Resident’s underlying admission and/or continued residency;

but *** is not a condition to the admission, or to the rendering of health care services.”

¶8 Three days later, Turner filed a complaint as Marvin’s attorney-in-fact alleging Aperion’s

negligent care of Marvin violated the Nursing Home Care Act (210 ILCS 45/1-101 et seq.

(West 2020)), causing injury, including multiple stage two, three, and four pressure wounds,

one of which resulted in amputation.

¶9 About a month after that, Marvin returned to the hospital due to a fever, altered mental

status, and hypotension. He also had a high white blood cell count and ulcers on his left foot

with necrosis of the bone and gangrene. Marvin went back to Aperion for a day before

returning to the hospital for treatment of hypotension, hypoxemia, and acute septic shock. On

April 14, 2020, the hospital discharged Marvin for hospice care at Turner’s home, where he

died within a few days.

¶ 10 Turner filed a first amended complaint as independent administrator of Marvin’s estate,

which she later amended, realleging negligence and violations of the Nursing Home Care Act

(count I) and adding claims under the Wrongful Death Act (740 ILCS 180/0.01 et seq. (West

2020)) (count II) and the Survival Act (755 ILCS 5/27-6 (West 2020)) (count III).

¶ 11 Concord filed an answer denying the substantive allegations in counts II and III and moved

to dismiss and compel arbitration on count I, the Nursing Home Care Act claim, under section

2-619 of the Code of Civil Procedure (Code) (735 ILCS 5/2-619 (West 2020)). Concord argued

the arbitration agreement was enforceable and the allegations of Turner’s complaint fell within

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its scope. Turner responded that the arbitration agreement was invalid due to (i) procedural and

substantive unconscionability, (ii) insufficiency of consideration, (iii) lack of requisite mental

capacity, and (iv) deprivation of the protections of the Nursing Home Care Act.

¶ 12 Diamond Walton testified by deposition that an audit revealed the nursing home had lost

or misplaced Marvin’s original admissions documents, so on Marvin’s readmission on

February 24, 2020, she went to Marvin’s room and spent up to an hour explaining the

admissions packet to him. Marvin recognized her, and they joked as they usually did. She had

no concerns about his ability to understand the agreement; if she had, she would have contacted

Turner. Walton told him that he could have an attorney review the packet. Marvin had no

questions and signed and dated the documents. (It is unclear from the record, but Marvin’s

signature, which occurs 20 times, appears to have been inserted via a computer program.)

¶ 13 Turner, also testifying by deposition, said she had Marvin’s power of attorney and made

all of his medical and financial decisions. (The power of attorney agreement stated that Marvin

could continue making decisions for as long as he could.) Turner said that in February 2020

Marvin was confused; had difficulty reading, comprehending, and speaking; and could not sign

his name. She acknowledged she was not in the room when Walton presented Marvin with the

admissions packet nor had personal knowledge of what occurred or his condition that day.

¶ 14 After a hearing, the trial judge denied Aperion’s motion to dismiss and compel arbitration

for the reasons stated in open court. The parties submitted an agreed statement of facts as to

that ruling, indicating the trial court relied on Bain v. Airoom, LLC, 2022 IL App (1st) 211001,

to hold the arbitration agreement to be procedurally and substantively unconscionable.

Regarding procedural unconscionability, the court found the agreement contained a lengthy

admissions packet and Marvin had little choice in accepting the documents if he wanted

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readmittance. As to substantive unconscionability, the court found the agreement limited

damages to $250,000 and prohibited statutory attorney’s fees and punitive damages. Because

the trial court denied Aperion’s motion on conscionability, it did not address Turner’s

argument that Marvin lacked the capacity to enter into the arbitration agreement.

¶ 15 Analysis

¶ 16 Standard of Review

¶ 17 We review the denial of a motion to dismiss and to compel arbitration under section 2-619

of the Code de novo. Peterson v. Residential Alternatives of Illinois, Inc., 402 Ill. App. 3d 240,

244 (2010). We also review de novo an arbitration agreement’s construction and invalidity for

procedural or substantive unconscionability. Kinkel v. Cingular Wireless, LLC, 223 Ill. 2d 1,

22 (2006).

¶ 18 Unconscionability

¶ 19 By adopting the Arbitration Act, our legislature placed arbitration agreements on equal

footing with other contractual promises. See 710 ILCS 5/1 (West 2020) (providing arbitration

agreement “is valid, enforceable and irrevocable save upon such grounds as exist for the

revocation of any contract”). When a dispute arises within the terms of a valid arbitration

agreement, “arbitration is mandatory,” and “the trial court must compel it.” Travis v. American

Manufacturers Mutual Insurance Co., 335 Ill. App. 3d 1171, 1175 (2002).

¶ 20 Like other contracts, however, state law contract defenses may invalidate an arbitration

agreement, including fraud, duress, or unconscionability. Carter v. SSC Odin Operating Co.,

2012 IL 113204, ¶ 18. Procedural unconscionability exists when, after considering all of the

circumstances, a court determines disputed contract terms were “so difficult to find, read, or

understand that the plaintiff cannot fairly be said to have been aware [he or she] was agreeing

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to [them]” and the plaintiff lacked bargaining power. Razor v. Hyundai Motor America, 222

Ill. 2d 75, 100 (2006). Substantive unconscionability applies where the contract terms are so

one-sided that they oppress or unfairly surprise an innocent party and create an overall

imbalance in the obligations and rights imposed by the bargain and a significant cost-price

disparity. Kinkel, 223 Ill. 2d at 28. A contract or clause may be declared unenforceable based

on either procedural or substantive unconscionability or a combination of both. Id. at 21. We

agree with the trial court’s finding that the arbitration agreement was both procedurally and

substantively unconscionable.

¶ 21 Procedural Unconscionability

¶ 22 Multiple factors surrounding Marvin’s agreeing to the arbitration rider indicate procedural

unconscionability. The parties agree Marvin had numerous health problems. He was

hospitalized frequently between 2018 and 2020 for his underlying conditions and

complications from pressure wounds, including amputation of part of a leg. Indeed, on

February 24, the day Aperion presented him with the readmission packet, he arrived at the

facility after a hospital stay. Walton testified she spent up to an hour with Marvin explaining

the packet, which exceeded 120 pages of extensive details. Walton further stated that Marvin

recognized her and they joked as usual. But this is not evidence that he understood the terms

or to what he was agreeing. Additionally, Turner testified that in February 2020, Marvin was

confused; had difficulty reading, comprehending, and speaking; and could not sign his name.

And the record is silent as to how Marvin’s signature got there since Walton testified that she

could not recall.

¶ 23 To support its argument that the arbitration agreement was procedurally unconscionable,

Aperion asserts the rider states, “the arbitration agreement is not a condition to the admission.”

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And at oral argument, Aperion’s attorney acknowledged that Marvin would have been allowed

to stay at the facility had he not signed the agreement. But the agreement also states that the

arbitration agreement is “an integral part of the Resident’s underlying admission and/or

continued residency,” and again, Walton could not recall explaining to Marvin that the

arbitration agreement was optional. Moreover, in the trial court, Aperion did not contend that

Marvin could have stayed at the facility had he declined to sign the 120-page packet. And given

that (i) some 115 pages preceded the 3-page arbitration rider, apparently presented shortly after

his return from the hospital, and (ii) the arbitration agreement stated it constituted “an integral

part” of a resident’s underlying admission and continued residency, it would have been

reasonable for Marvin to conclude that he had to sign the agreement if he wanted to continue

residing there.

¶ 24 For similar reasons, Aperion’s contention on the option of attorney review fails. As noted,

Marvin had multiple health issues, and according to his niece, she had noticed he was confused

and experiencing difficulties reading and speaking.

¶ 25 Under these circumstances, we agree with the trial court’s finding that the arbitration rider

was procedurally unconscionable, considering the packet’s bulk and detail, the pretense of

attorney review, Marvin’s general health and mental agility at the time of readmission, and the

nature of the rider as an adhesion contract.

¶ 26 Substantive Unconscionability

¶ 27 Although procedural unconscionability alone suffices, the evidence of substantive

unconscionability also supports the trial court’s decision.

¶ 28 Count I concerns violations of the Nursing Home Care Act. Section 3-602 provides “[t]he

licensee shall pay the actual damages and costs and attorney’s fees to a facility resident whose

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rights *** are violated.” 210 ILCS 45/3-602 (West 2020). The arbitration rider, however,

provided that Marvin “shall not be entitled to Statutory Attorney Fees, including those

delineated in the Illinois Nursing Home Care Act.” Further, it limited his damages to $250,000.

¶ 29 Aperion contends the trial court erred because waiving attorney’s fees, punitive damages,

and the limitation on other damages comes within the province of the parties’ freedom to

contract. See Rayner Covering Systems, Inc. v. Danvers Farmers Elevator Co., 226 Ill. App.

3d 507, 512 (1992); City of Springfield v. Ameren Illinois Co., 2018 IL App (4th) 170755, ¶ 38

(holding “[p]arties may contract away rights, even those of a constitutional or statutory

nature”). Moreover, Aperion contends the terms were mutually binding and that Marvin

received “extra consideration” for agreeing to them.

¶ 30 Regarding mutually binding terms, only Martin waived rights to statutory attorney’s fees.

Aperion contends it waived attorney’s fees because the arbitration rider provided that “[t]he

attorneys for both Resident and Facility will be paid fees and costs per their own respective

client agreements.” In comparison, the attorney’s fee provision in the admissions contract

provides “the Facility is entitled to all costs of collection of unpaid charges for the enforcement

of this Agreement including court costs and reasonable attorneys’ fees. Facility is also entitled

to attorneys’ fees in connection with the general enforcement of this Contract.”

¶ 31 Aperion asserts the admission agreements and the arbitration rider conflict and, when a

conflict exists between a general agreement and a rider to the agreement, the rider controls.

See, e.g., Metro Inter-Insurance Exchange v. Anthony, 1 Ill. App. 3d 612, 616 (1971) (“If there

is any conflict between the provisions of the policy proper and the provisions of the attached

rider or endorsement, the rider or endorsement will control.”). We disagree that a conflict

exists. The arbitration rider refers to the parties’ “own respective client agreements” for the

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amount and method of calculating attorney’s fees and costs, not for who is responsible for

paying them. The sole provision on Aperion’s attorney’s fees appears in the admission

documents and permits Aperion to recover attorney’s fees and costs. That language controls.

Accordingly, the waiver of attorney’s fees was not mutual.

¶ 32 Furthermore, although the parties agreed to limit damages to $250,000, that provision more

significantly adversely affects Martin, as Aperion is highly unlikely to incur damages

approaching that amount against Marvin. This creates a severe cost-price disparity between the

parties supporting an unconscionability finding. Kinkel, 223 Ill. 2d at 28.

¶ 33 Bain, 2022 IL App (1st) 211001, on which the trial court relied, is instructive. Bain

involved a contract between a homeowner and a home remodeling company. Id. ¶ 4. The

contract contained an arbitration clause barring the homeowner from recovering statutory

attorney’s fees and punitive damages under the Consumer Fraud Act. Id. ¶¶ 32-33. In finding

the arbitration agreement unconscionable, we reasoned that the Consumer Fraud Act

specifically provided for statutory attorney’s fees and punitive damages. Id.

¶ 34 Moreover, we noted that the Consumer Fraud Act contained an express antiwaiver

provision, providing that “ ‘[a]ny waiver or modification of the rights, provisions, or remedies

of this Act shall be void and unenforceable.’ ” Id. ¶ 33 (quoting 815 ILCS 505/10c (West

2018)). We held that, because an arbitrator could not award Bain either attorney’s fees or

punitive damages, the agreement impermissibly limited the homeowner’s recovery and thereby

was unconscionable for contravening clear statutory language. Id. ¶ 37.

¶ 35 Aperion argues that the Nursing Home Care Act does not contain antiwaiver provisions

relating to statutory attorney’s fees or provide for punitive damages. Although the Act does

not mention punitive damages, our supreme court has held that plaintiffs who sue under the

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Nursing Home Care Act may “ ‘recover common law punitive damages upon proof of willful

and wanton misconduct on the part of defendant.’ ” Vincent v. Alden-Park Strathmoor, Inc.,

241 Ill. 2d 495, 502 (2011) (quoting Dardeen v. Heartland Manor, Inc., 186 Ill. 2d 291, 300

(1999)). Further, section 2-603 of the Act expressly states that residents may recover “actual

damages and costs” and attorney’s fees. By limiting Marvin to $250,000 in damages and

prohibiting an arbitrator from awarding him attorney’s fees, as in Bain, the agreement

contravenes Illinois law and is substantively unconscionable.

¶ 36 Consideration

¶ 37 We also disagree with Aperion’s contention that “extra consideration” supports upholding

Marvin’s waiver of attorney’s fees and actual damages.

¶ 38 “Consideration” comprises “ ‘bargained-for exchange of promises or performances, and

may consist of a promise, an act or a forbearance.’ ” Carter, 2012 IL 113204, ¶ 23 (quoting

McInerney v. Charter Golf, Inc., 176 Ill. 2d 482, 487 (1997), citing Restatement (Second) of

Contracts § 71 (1981)). An act or promise beneficial to one party while disadvantageous to the

other satisfies consideration to support a contract. Id. Thus, the enforceability of a plaintiff’s

promise to arbitrate, rather than to litigate, and forgo his right to statutory attorney’s fees

depends on whether the defendant suffered a detriment or whether the plaintiff received a

benefit in exchange for that promise.

¶ 39 Calusinski v. Alden-Poplar Creek Rehabilitation & Health Care Center, Inc., 2022 IL App

(1st) 220508, addressed the issue. In Calusinski, the plaintiff, acting as power of attorney for

his mother, signed an arbitration agreement with the defendant nursing home when his mother

was admitted. Id. ¶ 4. Under its terms, residents waived their right to statutory attorney’s fees

under the Nursing Home Care Act. The agreement also permitted the nursing home to litigate

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claims against the resident for nonpayment in a court of law. In contrast, residents had to

arbitrate claims against the nursing home. Id. ¶ 14. The agreement also vested defendant with

the exclusive right to choose a substitute mediator or arbitrator under certain conditions. Id.

Lastly, defendants would pay “ ‘up to a maximum of $2,000’ ” for the “ ‘mediator and/or

arbitrator’s fees and other reasonable costs associated with mediation and arbitration,’ ” but

additional costs for mediation or arbitration would be “ ‘borne equally by the parties,’ ” and

each party was “ ‘responsible for their own attorney fees and costs.’ ” Id.

¶ 40 In affirming that the agreement was unenforceable, this court found inadequate

consideration to support plaintiff’s waiver of the right to statutory attorney’s fees. Id. ¶ 16. As

to the defendant’s agreement to pay the $2000 for mediation and arbitration costs, “plaintiff

could easily incur more than that amount in attorney fees alone.” Id. ¶ 14.

¶ 41 Aperion argues that terms here differ markedly from those in Calusinski. First, unlike

Calusinski’s unilateral promise to arbitrate, Aperion’s agreement contained a mutual promise

to arbitrate all disputes. See Keefe v. Allied Home Mortgage Corp., 393 Ill. App. 3d 226, 230

(2009); Bishop v. We Care Hair Development Corp., 316 Ill. App. 3d 1182, 1198 (2000).

Second, unlike the clause in Calusinski that gave defendant unilateral authority to select the

arbitrator or mediator, the arbitration agreement prescribes that the arbitrator be mutually

selected and agreed to by the parties and vests Marvin with sole authority to demand

nonbinding mediation before arbitration. Third, Aperion will pay up to $3000 of Marvin’s

arbitration or mediation costs and out-of-pocket expenses for a claim brought against Aperion,

regardless of the outcome, $1000 higher than the amount in Calusinski.

¶ 42 Tellingly, Marvin’s arbitration rider capped his damages at $250,000, which could be

considerably less than the damages awarded in a wrongful death case. But, as the Calusinski

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court noted, a plaintiff’s attorney’s fees alone could easily exceed that amount. Because of the

limitation on damages and that only Marvin waived his right to attorney’s fees, the agreement

was not supported by adequate consideration. Calusinski, 2022 IL App (1st) 220508, ¶ 14. As

to paying $1000 more than the defendant in Calusinski, the difference is inconsequential.

¶ 43 Because we affirm, we need not address the parties’ alternative arguments concerning the

arbitration rider’s enforceability.

¶ 44 Severability

¶ 45 Aperion wants unenforceable provisions severed and the remainder of the rider enforced.

¶ 46 Aperion forfeited the severability issue by failing to present it in the trial court. If one party

neglects to raise an argument before the trial court, the other party cannot address or present

evidence in rebuttal. Haudrich v. Howmedica, Inc., 169 Ill. 2d 525, 536 (1996) (“[I]ssues not

raised in the trial court are deemed waived and may not be raised for the first time on appeal.”).

Accordingly, we may bar a party from springing an argument after the presentation of evidence

has closed. Daniels v. Anderson, 162 Ill. 2d 47, 59 (1994).

¶ 47 Forfeiture aside, we have recognized that courts are far less justified in modifying

contractual language where it would be “tantamount to drafting a new contract.” Lee/O’Keefe

Insurance Agency, Inc. v. Ferega, 163 Ill. App. 3d 997, 1007 (1987); see also Cambridge

Engineering, Inc. v. Mercury Partners 90 BI, Inc., 378 Ill. App. 3d 437, 457 (2007) (finding

severance inappropriate when contractual provisions “severely overbroad,” so “significant

modification would be necessary to make them conform to legal standards of reasonableness”).

We have cautioned courts against engaging in this practice, as it “discourag[es] the narrow and

precise draftsmanship which should be reflected in written agreements.” Lee/O’Keefe, 163 Ill.

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App. 3d at 1007. “[T]he fairness of the restraint[s] initially imposed is [also] a relevant

consideration ***.” House of Vision, Inc. v. Hiyane, 37 Ill. 2d 32, 39 (1967).

¶ 48 Aperion, the drafting party, structured the rider to make a claim against it expensive to

bring and bar a full recovery of attorney’s fees and costs. Under these circumstances, the

modifications to render the agreement enforceable cannot be viewed as minor.

¶ 49 Affirmed.

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Turner v. Concord Nursing & Rehabilitation Center, LLC, 2023 IL App (1st) 221721

Decision Under Review: Appeal from the Circuit Court of Cook County, No. 20-L-2462; the Hon. Karen L. O’Malley, Judge, presiding.

Attorneys Ronald E. Neroda and Rain Montero, of Cassiday Schade LLP, for of Chicago, for appellant. Appellant:

Attorneys Jonathan W. Young, of Ferrell Young, LLC, of Chicago, for for appellee. Appellee:

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