Tucker v. Maximus, Inc.

District Court, W.D. Missouri·Decided August 8, 2022·No. 4:20-cv-00902·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF MISSOURI WESTERN DIVISION JUANITA TUCKER, ) ) Plaintiff, ) ) v. ) Case No. 4:20-cv-00902-DGK ) MAXIMUS, INC., ) ) Defendant. )

ORDER GRANTING IN PART SUMMARY JUDGMENT

This is an employment discrimination case. Plaintiff Juanita Tucker alleges Defendant Maximus, Inc. (“Maximus”) discriminated against her in violation of Title VII of the Civil Rights Act of 1964 (“Title VII”), the Americans with Disabilities Act (“ADA”), the Age Discrimination in Employment Act (“ADEA”), and Missouri common law, and then unlawfully retaliated against her for reporting sexual harassment in violation of Title VII. Now before the Court is Maximus’s motion for summary judgment. ECF No. 57. Holding Maximus has demonstrated entitlement to summary judgment on all claims except Plaintiff’s Title VII retaliation claim, the motion is GRANTED IN PART. Standard A movant is entitled to summary judgment if it “shows that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.” Fed. R. Civ. P. 56(a). Material facts are those facts “that might affect the outcome of the suit under the governing law,” and a genuine dispute over material facts is one “such that a reasonable jury could return a verdict for the nonmoving party.” Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248 (1986). A court makes this determination by viewing the facts in the light most favorable to the nonmoving party and drawing all reasonable inferences in that party’s favor. Tolan v. Cotton, 572 U.S. 650, 656 (2014); Matsushita Elec. Indus. Co. v. Zenith Radio Corp., 475 U.S. 574, 588–89 (1986). To survive summary judgment, the nonmoving party must substantiate her allegations with sufficient probative evidence that would permit a finding in her favor based on more than mere speculation,

conjecture, or fantasy. Mann v. Yarnell, 497 F.3d 822, 825 (8th Cir. 2007). Material Undisputed Facts With respect to the pending motion, the material undisputed facts are as follows.1 Plaintiff Juanita Tucker worked for Maximus between June 2019 and November 1, 2019, as a call center supervisor. She was an at-will employee. Maximus did not train Plaintiff to be a supervisor. Rather, it trained her as a customer service representative, and it relied on the fact that she had supervisor experience on her resume. Plaintiff was 46 years old when she was hired. Plaintiff was aware of Maximus’ Unlawful Harassment Policy, Equal Employment Opportunity (“EEO”) policy, and Affirmative Action policy. Collectively, these policies prohibit harassment or discrimination based on any category protected by law. These policies state that

reports of alleged improper conduct can be made to a number of people, including any member of management, human resources, or anonymously to the Maximus ethics hotline. July 2019 Written Warning Plaintiff’s supervisor was Anita Thomas (“Ms. Thomas”). Ms. Thomas was an operations manager who began working for Maximus in June 2019. George Reitz (“Reitz”) was Ms. Thomas’ direct supervisor and the Site Senior Operations Manager. He managed the call center where Plaintiff worked.

1 The Court has limited these facts to those that are undisputed and material to the pending summary judgment motion. Excluded are legal conclusions, argument presented as fact, and proposed facts not properly supported by admissible evidence. The Court has also included inferences from undisputed material facts and facts not controverted properly. See Fed. R. Civ. P. 56(c); L.R. 56.1(a). Plaintiff knew Maximus had a policy regarding professional behavior, which stated that unprofessional behavior, including harassment, use of profanity, obscene language, being disruptive or disrespectful, as well as insubordination toward leadership or higher-ranking peers, could result in immediate termination.

Approximately three weeks after Plaintiff began working at Maximus, Ms. Thomas gave Plaintiff a final written warning disciplinary action.2 Prior to being given this warning, Plaintiff was present for an incident in which Ms. Thomas was told by her supervisor that she (Ms. Thomas) had incorrectly instructed Plaintiff on a point of office procedure. From that point on, Ms. Thomas’ attitude towards Plaintiff was negative. The written warning described four alleged incidents which purportedly led Ms. Thomas to believe Plaintiff’s behavior needed to be corrected. The first incident had to do with Plaintiff allegedly swearing at an employee—which Plaintiff did, in fact, not do—during an orientation on June 27, 2019 (Plaintiff’s second or third day of employment), when there was a woman who required medical attention. Paramedics arrived

to treat the patient and asked the room of people to calm down. An employee called Plaintiff a “bitch” during this incident, and Plaintiff was sanctioned for not properly de-escalating the situation. The second incident taking the wrong person to Human Capital (the term Maximus used for Human Resources) for discipline. (The reason Plaintiff took the wrong person to Human Capital was because two individuals switched nametags.) The third incident involved Plaintiff using her cell phone to take a personal call from her father’s nurse while on the production floor. Plaintiff, who apparently was on the stairs outside

2 Maximus’ policy allowed corrective action to start at any step in the process (i.e., there was no required progression through various stages). the production floor when she took the call, did not think the stairs were considered part of the production floor at the time. There were no other incidences of Plaintiff violating this policy. In the fourth incident, Maximus alleged that Plaintiff improperly allowed a subordinate employee to monitor attendance. In fact, the employee was helping Plaintiff identify employees

to get them signed out for lunch. For each of these four prior incidents, Plaintiff never received a documented counseling or verbal warning about this incident prior to it being included in the final written warning. The final written warning stated that, moving forward, Maximus expected Plaintiff would maintain a high level of professionalism and follow all Company policies. Although Plaintiff did not agree with the write up, she understood the expectations Maximus had with regard to her future performance. At some point, the record is unclear when, Ariana Diop, an employee from a staffing agency who reported to Plaintiff, told Plaintiff that her (Diop’s) husband, who worked at the same call center, had abused her. Ms. Thomas was aware of the abuse as well and yet placed Diop’s

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