Trugreen Limited Partnership v. Allegis Global Solutions, Inc.

CourtDistrict Court, D. Maryland
DecidedFebruary 23, 2021
Docket1:20-cv-00335
StatusUnknown

This text of Trugreen Limited Partnership v. Allegis Global Solutions, Inc. (Trugreen Limited Partnership v. Allegis Global Solutions, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Maryland primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Trugreen Limited Partnership v. Allegis Global Solutions, Inc., (D. Md. 2021).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MARYLAND

TRUGREEN LIMITED * PARTNERSHIP, * Plaintiff/Counter Defendant, * v. Civil Action No. RDB-20-0335 * ALLEGIS GLOBAL SOLUTIONS, INC., *

Defendant/Counter Claimant. *

* * * * * * * * * * * * *

MEMORANDUM OPINION On February 7, 2020, Plaintiff TruGreen Limited Partnership (“TruGreen” or “Plaintiff”) brought a five-count suit against Defendant Allegis Global Solutions, Inc. (“AGS” or “Defendant”) alleging breach of contract as well as other state law torts and seeking this Court’s determination of its entitlement to certain remedies. (See ECF Nos. 1, 32 *SEALED*.) On March 13, 2020, AGS asserted its own claim for breach of contract against TruGreen with a filing of a single-count Counterclaim. (See ECF No. 16.) On February 18, 2021, this Court held an audio motions hearing1 in which it heard arguments of counsel related to two pending motions: Defendant AGS’s Motion to Strike Plaintiff’s Affirmative Defenses (ECF No. 25) and Defendant AGS’s Motion to Dismiss Plaintiff’s Amended Complaint (ECF No. 38). Having reviewed the submissions of the Parties and heard arguments of counsel, this Court GRANTED IN PART and DENIED IN PART Defendant AGS’s Motion to Strike (ECF

1 This audio hearing was conducted pursuant to Standing Orders 2021-01 and 2021-04 in light of the reduction in operations due to the COVID-19 pandemic. No. 25). This Court also GRANTED IN PART and DENIED IN PART Defendant AGS’s Motion to Dismiss (ECF No. 38), specifically DENYING the motion with respect to Count I and GRANTING that motion as to Counts II-V. These rulings were confirmed in a Letter

Order (ECF No. 71) immediately following that hearing on February 18, 2021. At the hearing, this Court stated it would provide this supplemental Memorandum Opinion to elaborate on its rulings with respect to the Motion to Dismiss (ECF No. 38). BACKGROUND In ruling on a motion to dismiss, this Court “accept[s] as true all well-pleaded facts in a complaint and construe[s] them in the light most favorable to the plaintiff.” Wikimedia Found.

v. Nat’l Sec. Agency, 857 F.3d 193, 208 (4th Cir. 2017) (citing SD3, LLC v. Black & Decker (U.S.) Inc., 801 F.3d 412, 422 (4th Cir. 2015)). Plaintiff TruGreen is a Delaware limited liability partnership in the business of lawn care and pest control with its principal place of business in Memphis, Tennessee. (ECF No. 32 ¶ 1 *SEALED*.) Due to the nature of its business, TruGreen purportedly must hire thousands of employees to prepare for the growing season. (Id. ¶ 6 *SEALED*.) These workers are predominantly high-volume, field-based employees

ranging from lawn technicians, to branch sales employees, to call center employees. (Id.) As TruGreen planned for the 2019 growing season, it decided to employ Recruitment Process Outsourcing (“RPO”), seeking to transfer most of its high-volume, field-based employee recruiting to an external provider, Defendant AGS. (Id. ¶ 7 *SEALED*.) AGS is a Maryland corporation with its principal place of business in Hanover, Maryland and a purported leader in “global talent solutions.” (Id. ¶ 2 *SEALED*.) TruGreen

claims that AGS was selected from a field of five different RPO firms to which it sent requests for proposal. (Id. ¶ 11 *SEALED*.) TruGreen alleges that it picked AGS on the basis of certain express and/or implied promises made by AGS throughout the selection process, including that (i) AGS could meet all of TruGreen’s recruitment and other needs at a

significantly lower cost than any of the other participants in the request for proposal process; (ii) AGS would conduct enough and sufficient advertising to meet TruGreen’s stated recruitment needs and goals; (iii) AGS would assign the necessary personnel to accomplish TruGreen’s objectives; and (iv) AGS made representations consistent with the statements on its website to induce TruGreen to contract with it. (Id. ¶ 13 *SEALED*.) AGS further represented that because it was larger and employed multiple centers, it could accomplish the

objectives of the contract with less cost within the time constraints TruGreen specified. (Id. *SEALED*.) Finally, AGS also made representations regarding its available technology, including an artificial intelligence system known as “Olivia.” (Id. *SEALED*.) Upon selecting AGS as its RPO, TruGreen and AGS entered into a contract pursuant to which AGS undertook to provide talent procurement services for TruGreen. (Id. ¶ 2 *SEALED*.) The contract between the Parties is the Recruitment Processing Outsourcing

Agreement, dated November 1, 2018 (“RPOA” or the “Agreement”, filed as ECF No. 14-1 *SEALED*). (ECF No. 32 ¶ 5 *SEALED*.) TruGreen asserts that throughout the course of the RPOA, AGS continued to provide TruGreen with express assurances and promises that AGS could and would meet TruGreen’s recruitment and other needs. (Id. ¶ 15 *SEALED*.) For example, in response to early complaints regarding AGS’s performance due to lack of applicants/interviews and insufficient advertising, AGS purportedly promised it

would take steps to correct the problems and continued to maintain it could successfully provide its agreed-upon services. (Id. *SEALED*.) In particular, TruGreen claims that AGS promised it would add more recruiters, increase advertising, and adjust strategy in underperforming markets to meet candidate demand. (Id. *SEALED*.) The Amended

Complaint provides summaries of emails from individuals at each company in support of these allegations. (Id. *SEALED*.) Overall, TruGreen asserts that AGS “failed miserably” to perform under the terms of the RPOA. (Id. ¶ 18 *SEALED*.) TruGreen further asserts that AGS promised to recruit and place between 15,000 and 19,000 employees but failed to recruit and place even half of that number. (Id. *SEALED*.) TruGreen complains that for long periods of time, some of

its branches received no applicants for employment. (Id. *SEALED*.) It additionally asserts that the “chatbot” Olivia was ineffective, failed to work as promised, and failed to schedule interviews in sufficient numbers. (Id. *SEALED*.) Further, while AGS agreed to perform the contract for $6.2 million, AGS asked for and TruGreen agreed to increase the amount of the contract price to just over $7 million. (Id. *SEALED*.) TruGreen claims that AGS knew or should have known that it was not performing as the RPOA required, yet it failed to take

actions to improve its performance or otherwise meet its obligations under the contract. (Id. ¶ 20. *SEALED*.) TruGreen asserts that as a result of AGS’s material breach of the RPOA, it has suffered incidental and compensatory damages arising from AGS’s contractual failures, including failed recruiting, interference with TruGreen’s business processes and profitability, AGS’s acceptance of payment of almost $5 million for services that were not provided as promised,

and that TruGreen’s profits also suffered. (Id. ¶ 21 *SEALED*.) TruGreen also claims that due to the nature of TruGreen’s business, AGS’s breaches of the RPOA could not be fully rectified or the lost sales recaptured, and that when it became clear that AGS was not going to be able to fully perform, TruGreen exercised its duty to mitigate damages by performing

AGS’s own contractual duties. (Id. ¶ 22 *SEALED*.) TruGreen alleges that the cost of that effort was approximately $2.5 million. (Id. *SEALED*.) TruGreen filed suit against AGS on February 7, 2020. (ECF No. 1.) It amended that Complaint on July 2, 2020. (ECF No. 32 *SEALED*.) The Amended Complaint asserts five separate claims against Defendant AGS. Count I of TruGreen’s Amended Complaint alleges breach of contract, pointing to specific provisions of the RPOA which AGS allegedly

breached. (Id. ¶¶ 25-35 *SEALED*.) Count II of the Amended Complaint alleges negligent misrepresentation. (Id.

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