Triage Logic Mgmt. & Consulting, LLC v. Innovative Triage Servs. LLC

2020 NCBC 57
CourtNorth Carolina Business Court
DecidedAugust 11, 2020
Docket20-CVS-399
StatusPublished

This text of 2020 NCBC 57 (Triage Logic Mgmt. & Consulting, LLC v. Innovative Triage Servs. LLC) is published on Counsel Stack Legal Research, covering North Carolina Business Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Triage Logic Mgmt. & Consulting, LLC v. Innovative Triage Servs. LLC, 2020 NCBC 57 (N.C. Super. Ct. 2020).

Opinion

Triage Logic Mgmt. & Consulting, LLC v. Innovative Triage Servs., LLC, 2020 NCBC 57. STATE OF NORTH CAROLINA IN THE GENERAL COURT OF JUSTICE SUPERIOR COURT DIVISION FORSYTH COUNTY 20 CVS 399

TRIAGE LOGIC MANAGEMENT AND CONSULTING, LLC,

Plaintiff,

v. ORDER AND OPINION ON MOTION TO DISMISS PURSUANT TO RULE INNOVATIVE TRIAGE SERVICES, 12(b)(6) LLC,

Defendant.

THE MATTER is before the Court on the Motion to Dismiss Pursuant to

Rule 12(b)(6) (the “Motion”) filed by Defendant Innovative Triage Services, RNs On-

Call LLC (formerly Innovative Triage Services, LLC) (“Defendant” or “ITS”) on March

17, 2020. (ECF No. 13.) The Motion seeks to dismiss all claims asserted by Plaintiff

Triage Logic Management and Consulting, LLC (“Plaintiff” or “TLMC”) for failure to

state a claim pursuant to Rule 12(b)(6). For the reasons stated below, the Court

hereby GRANTS in part and DENIES in part the Motion.

Brooks, Pierce, McLendon, Humphrey & Leonard LLP, by Clint S. Morse, for Plaintiff Triage Logic Management and Consulting, LLP

Enns & Archer LLP, by Rodrick John Enns, and Mackenzie Hughes LLP, by Dean J. DiPilato, for Defendant Innovative Triage Services, RNs On- Call LLC

Robinson, Judge.

I. INTRODUCTION

This case arises out of a licensing agreement between Plaintiff, a medical

software provider, and Defendant, one of its former customers. Plaintiff specializes in providing a software platform for triage nurses. It entered into a licensing

agreement with Defendant for the use of Plaintiff’s software. Defendant used

Plaintiff’s software for approximately eight years before the licensing agreement was

terminated. During the term of the licensing agreement, Defendant allegedly

disclosed Plaintiff’s software to a third-party who in turn made a competing product

similar to Plaintiff’s product. Plaintiff brings claims for breach of contract and

common law unfair competition stemming from Defendant’s alleged improper use of

Plaintiff’s software. Defendant has moved to dismiss both claims for failure to state

a claim.

II. PROCEDURAL AND FACTUAL BACKGROUND

The Court does not make findings of fact when ruling on a motion to dismiss

pursuant to Rule 12(b)(6) but only recites those factual allegations that are relevant

and necessary to the Court’s determination of the Motion.

Plaintiff initiated this action by filing the Complaint on January 21, 2020.

(ECF No. 3.) Thereafter, the action was designated as a mandatory complex business

case, (ECF No. 1), and assigned to the undersigned on February 28, 2020, (ECF No.

2).

Plaintiff is a Delaware limited liability company with its present place of

business in Florida. (Compl. ¶ 1.) Prior to its relocation to Florida, Plaintiff’s place

of business was located in Forsyth County, North Carolina. (Compl. ¶ 3.) Defendant

is a New York limited liability company with its principal place of business in

Missouri. (Compl. ¶ 2.) In or about 2006, Dr. Charu Raheja, PhD and Dr. Ravi Raheja, MD co-

founded TLMC. (Compl ¶ 1.) TLMC was created in order to provide a software

platform used to ensure that triage nurses would be available throughout the day for

people that needed diagnosis and treatment in hospitals and other medical practices.

(Compl. ¶ 1).

TLMC software differs from the versions of triage contact technology that

were widely popular prior to Plaintiff’s development and commercialization of its

software. (Compl. ¶ 11). Its software provides contracting medical practices with a

telephone number unique to each medical practice that connects patients to a triage

nurse. (Compl. ¶ 10). Rather than forcing nurses to look through multiple binders of

practice information for each call, (Compl. ¶ 11), nurses utilizing TLMC software

have access to information specifically added to the TLMC database by the relevant

medical practice, making the job of a triage nurse more efficient, (Compl. ¶ 12).

TLMC software creates an easy-to-read single screen for nurses which

contains all relevant information needed to render services to a particular patient by

a triage nurse, (Compl. ¶ 14), which is referred to by TLMC as the “Easy Read

Screen[,]” (Compl. ¶ 15).

The features of TLMC software have given it a unique commercial

advantage when compared to traditional telephonic nurse triage networks. (Compl.

¶¶ 17–18.)

On or about June 20, 2011, Plaintiff entered into a System License

Agreement (the “Licensing Agreement”) with Defendant. (Compl. ¶ 20.) The Licensing Agreement included a choice of forum clause setting Forsyth County, North

Carolina as the agreed-upon forum to resolve any disputes arising therefrom.

(Compl. ¶ 4.)

Of importance to Plaintiff’s claims for relief, Section 3.b. of the Licensing

Agreement contains the following restrictive covenants (the “Restrictive Covenants”):

3. Limitations to License; Equipment

a. Ownership Rights. Except for the limited license granted to Licensee in Section 1 above, TLMC retains exclusive ownership and all right, title and interest in and to the System.

b. Restrictions. Except as expressly permitted by this Agreement, the Licensee shall not: i) grant sub licenses to sell, assign, give or otherwise transfer the System or its rights thereto, in whole or in part; ii) modify, disassemble, decompile, reverse engineer, or otherwise re-create the System, in whole or in part; iii) copy or otherwise reproduce the System, in whole or in part; iv) disclose, divulge, or otherwise make available the System, in whole or in part, to any third party; v) develop similar software, services or product offerings substantially similar to the System; or vi) disclose to any third party the payment terms agreed to by TLMC and Licensee under this Agreement.

(Compl. ¶ 18.)

The Restrictive Covenants “survive the end of the license term” pursuant

to Section 7.c of the Licensing Agreement. (Compl. ¶¶ 19, 22.)

Plaintiff alleges that it performed all of its obligations under the Licensing

Agreement. (Compl. ¶ 23.) Sometime during the Spring of 2019, Plaintiff and

Defendant terminated their relationship and the Licensing Agreement. (Compl. ¶

24.) Prior to the termination of the Licensing Agreement, Defendant contracted

with a software development company named PQC Tech to create software similar to

that provided by Plaintiff. (Compl. ¶ 25.) Defendant allegedly provided PQC Tech

access to Plaintiff’s software packages. (Compl. ¶ 28.) In so doing, Plaintiff alleges

that Defendant recreated Plaintiff’s software packages, in whole or in part, and

developed “software substantially similar to TLMC’s software packages.” (Compl. ¶

29.)

After being provided access to Plaintiff’s software, PQC Tech created

software, called “On-Call Hub”, with similar features to the TLMC Easy Read Screen.

(Compl. ¶¶ 26, 27.) PQC Tech released its On-Call Hub in 2019. (Compl. ¶ 26.)

Plaintiff does not allege what, if any, ownership interest or rights Defendant had in

On-Call Hub.

As a result of Defendant’s conduct, Plaintiff initiated this lawsuit. (ECF

No. 3.) Defendant moved to dismiss all Plaintiff’s claims by filing the Motion on April

17, 2020. (ECF No. 13 [“Br. in Supp.”].) Thereafter, Plaintiff filed a response in

opposition to the Motion on May 29, 2020. (ECF No. 15.) On June 8, 2020, Defendant

filed a reply. (ECF No. 19 [“Reply”].) On July 15, 2020, the Court held a hearing on

Free access — add to your briefcase to read the full text and ask questions with AI

Related

MDY Industries, LLC v. Blizzard Entertainment, Inc.
629 F.3d 928 (Ninth Circuit, 2010)
Davidson & Associates v. Jung
422 F.3d 630 (First Circuit, 2005)
Altera Corp. v. Clear Logic, Inc.
424 F.3d 1079 (Ninth Circuit, 2005)
Poor v. Hill
530 S.E.2d 838 (Court of Appeals of North Carolina, 2000)
Jewel Box Stores Corporation v. Morrow
158 S.E.2d 840 (Supreme Court of North Carolina, 1968)
Henderson v. United States Fidelity & Guaranty Co.
488 S.E.2d 234 (Supreme Court of North Carolina, 1997)
Market America, Inc. v. Christman-Orth
520 S.E.2d 570 (Court of Appeals of North Carolina, 1999)
Harris v. NCNB National Bank of North Carolina
355 S.E.2d 838 (Court of Appeals of North Carolina, 1987)
Good Hope Hospital, Inc. v. North Carolina Department of Health & Human Services
620 S.E.2d 873 (Court of Appeals of North Carolina, 2005)
Southpark Mall Ltd. Partnership v. CLT Food Management, Inc.
544 S.E.2d 14 (Court of Appeals of North Carolina, 2001)
Wood v. Guilford County
558 S.E.2d 490 (Supreme Court of North Carolina, 2002)
Manpower of Guilford County, Inc. v. Hedgecock
257 S.E.2d 109 (Court of Appeals of North Carolina, 1979)
Jackson v. Carolina Hardwood Co., Inc.
463 S.E.2d 571 (Court of Appeals of North Carolina, 1995)
Stearns v. Genrad, Inc.
564 F. Supp. 1309 (M.D. North Carolina, 1983)
Charcoal Steak House of Charlotte, Inc. v. Staley
139 S.E.2d 185 (Supreme Court of North Carolina, 1964)
Madison River Management Co. v. Business Management Software Corp.
351 F. Supp. 2d 436 (M.D. North Carolina, 2005)
Meridian Project Systems, Inc. v. Hardin Construction Co.
426 F. Supp. 2d 1101 (E.D. California, 2006)
BellSouth Corp. v. White Directory Publishers, Inc.
42 F. Supp. 2d 598 (M.D. North Carolina, 1999)

Cite This Page — Counsel Stack

Bluebook (online)
2020 NCBC 57, Counsel Stack Legal Research, https://law.counselstack.com/opinion/triage-logic-mgmt-consulting-llc-v-innovative-triage-servs-llc-ncbizct-2020.