Travelers Casualty and Surety Company of America v. Blackbaud, Inc.

Superior Court of Delaware·Decided April 3, 2025·No. N22C-12-130; N22C-12-14 KMM1·Published

Opinion

IN THE SUPERIOR COURT OF THE STATE OF DELAWARE

TRAVELERS CASUALTY AND ) SURETY COMPANY OF AMERICA, )

)

Plaintiff, ) C.A. No. N22C-12-130 KMM )

v. )

)

BLACKBAUD, INC., )

)

Defendant. )

___________________________________ )

)

PHILADELPHIA INDEMNITY ) INSURANCE COMPANY, GREAT ) AMERICAN SPIRIT INSURANCE ) COMPANY, GREAT AMERICAN ) ALLIANCE INSURANCE COMPANY, ) C.A. No. N22C-12-141 KMM ACADIA INSURANCE COMPANY, ) UNION INSURANCE COMPANY, )

)

Plaintiffs, )

)

v. )

)

BLACKBAUD, INC., )

)

Defendant. )

)

)

Date Submitted: January 10, 2025 Date Decided: April 3, 2025

OPINION AND ORDER

Blackbaud, Inc.’s Motion to Dismiss Amended Complaints - GRANTED.

Wade A. Adams, Esquire, Law Offices of Wade A. Adams, III, Newark, Delaware; Marc S. Voses (argued), Clyde and Co., New York, New York; Kenneth T. Levine, Esquire, de Luca Levine LLC, East Norriton, Pennsylvania, Attorneys for Plaintiff Travelers Casualty and Surety Company of America

Lisa C. McLaughlin, Esquire, Todd L. Goodman, Esquire, Phillips, McLaughlin & Hall, P.A., Wilmington, Delaware; Kenneth T. Levine, Esquire (argued), de Luca Levine LLC, East Norriton, Pennsylvania, Attorneys for Plaintiffs Philadelphia Indemnity Insurance Company, Great American Insurance Company, Great American Spirit Insurance Company, Great American Alliance Insurance Company, Acadia Insurance Company, and Union Insurance Company

John P. DiTomo, Esquire, Elise K. Wolpert, Esquire, Morris, Nichols, Arsht & Tunnell LLP, Wilmington, Delaware; Sarah Fulton Hutchins, Esquire (argued), Parker Poe Adams & Bernstein LLP, Charlotte, North Carolina; Corri A. Hopkins, Esquire, Parker Poe Adams & Bernstein LLP, Raleigh, North Carolina, Attorneys for Defendant Blackbaud, Inc.

Miller, J.

I. Introduction

After their original breach of contract complaints were dismissed because they failed to identify any contractual terms or allege how they were breached, Travelers Casualty and Surety Company of America (“Travelers”) and Philadelphia Indemnity Insurance Company, Great American Spirit Insurance Company, Great American Alliance Insurance Company, and Union Insurance Company (collectively, “Philadelphia Indemnity” and with Travelers, “Plaintiffs”) filed amended complaints as subrogees of their respective insureds. Plaintiffs seek recovery of expenses they paid to their insureds for investigations, providing notifications to constituents, and credit monitoring, after Blackbaud, Inc. (“Blackbaud”) suffered a ransomware attack. Blackbaud provided the insureds software solutions to manage their donors’ personal identifying information, among other things.

The amended complaints are essentially identical. They identify Plaintiffs and the insureds and provide more factual detail about the contractual relationship between the insureds and Blackbaud. Each insured entered into a separate contract with Blackbaud, the terms of which are the same. Plaintiffs generally allege the types of data the insureds collectively stored in Blackbaud’s software solutions, but do not provide facts specific to any insured. The amended complaints also allege that because of Blackbaud’s contractual breaches, the insureds had to conduct their own investigations into the data breach and, at least some of them, had to comply

with privacy laws’ notification requirements. The amended complaints do not identify any statute or regulation applying to the insureds individually.

Blackbaud moved to dismiss.

A subrogee stands in the shoes of the subrogor. Because the subrogee is entitled to no greater rights than the subrogor and the subrogee’s claim is subject to the same defenses as the subrogor’s, a plaintiff must allege the factual basis for the subrogor’s underlying claim to properly allege a subrogation claim. While Delaware’s pleading standard is minimal, for each element of the claim, a complaint must include specific allegations supported by facts. Pleading the insureds’ claims in the aggregate, as Plaintiffs do, fails to provide the required factual support for any insured’s claim and does not adequately allege a subrogation claim.

Even if pleading a multi-subrogor claim in the aggregate was sufficient, the amended complaints fail to adequately plead proximate cause because they fail to link the alleged damages to any contract term. The amended complaints allege that after the data breach, the insureds could not “rely” on Blackbaud’s investigation and, as a result, they incurred expenses to conduct their own investigations of their obligations, if any, under applicable (but not identified) privacy laws. To plead proximate cause, Plaintiffs rely on a contractual term that required Blackbaud to mitigate negative consequences of a data breach. But when read in context, Plaintiffs’ interpretation of the Blackbaud contract and thus, is not reasonable.

Plaintiffs’ reliance on conclusory allegations of misrepresentations is also insufficient to adequately plead proximate cause.

As discussed below, the amended complaints fail to state a claim. Therefore, under Rule 12(b)(6), Blackbaud’s motions to dismiss are GRANTED.

II. Background

A. Plaintiffs and the Insureds Travelers issued insurance policies to 78 educational institutions and nonprofit entities1 (the “Travelers Insureds”). Philadelphia Indemnity plaintiffs issued insurance policies to 25 educational institutions and nonprofit entities 2 (with the Travelers Insureds, the “Insureds”). The Insureds are spread across 35 states and the District of Columbia.

The policies provided coverage for certain cyber, criminal, and related incidents.3 Under the policies, Plaintiffs have a right of subrogation for payments made to their Insureds.4 B. The Contracts Blackbaud provides donor relationship management software and information technology to non-profit organizations, including charities, hospitals, and

1 Travelers Amended Complaint (D.I. 34) (“T Am. Com.”), ¶ 9. 2 Philadelphia Indemnity Amended Complaint (D.I. 28) (“PI Am. Com.”), ¶¶ 8-17. 3 PI Am. Com., ¶ 18. 4 PI Am. Com., ¶¶ 19, 21; T Am. Com., ¶ 12.

educational institutions. Each Insured entered into a separate “Solutions Agreement” with Blackbaud (the “Contracts”).5 Under the Contracts, Blackbaud provided subscriptions and services relating to its software products.

Blackbaud was contractually required to safeguard “Confidential Information” (defined to include: “(iii) donor, student, prospect and financial information”)6 using “commercially reasonable” cybersecurity procedures. Specifically, Section 6 of the Contracts provided:

a. We7 have implemented and will maintain administrative, physical, and technical safeguards designed to: (i) protect against anticipated threats or hazards to the security of Your Confidential Information, and (ii) protect against unauthorized access to or use of Confidential Information that could materially harm You. . . . We will at all times maintain commercially reasonable information security procedures and standards. . . .

b. We have implemented commercially reasonable, written policies and procedures addressing potential Security Breaches and have a breach response plan in place.8

The Contracts required Blackbaud to notify the Insureds within 72 hours of discovering a “Security Breach,” which is defined as “any unauthorized access, use, disclosure, modification, or destruction affecting the confidentiality of Your

5 PI Am. Com., ¶¶ 27-29; T Am. Com., ¶¶ 18-20. A sample Contract is attached to each of the amended complaints. The Contracts incorporated Statements of Work and Order Forms. PI Am. Com., ¶ 28; T Am. Com., ¶ 19. 6 PI Am. Com., Ex. 3, Section 5.a; T Am. Com., Ex. 3, Section 5.a. 7 “We” and “Our” refer to Blackbaud. “You” and “Your” refer to the customer. “Us” refers to Blackbaud and the customer. 8 PI Am. Com., Ex. 3, Section 6; T Am. Com., Ex. 3, Section 6.

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Travelers Casualty and Surety Company of America v. Blackbaud, Inc., (Del. Ct. App. 2025).

Travelers Casualty and Surety Company of America v. Blackbaud, Inc. (Travelers Casualty and Surety Company of America v. Blackbaud, Inc.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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