TracFone Wireless, Inc. v. Adams

98 F. Supp. 3d 1243, 2015 U.S. Dist. LEXIS 49742, 2015 WL 1611310
District Court, S.D. Florida·Decided April 9, 2015·No. Case No. 14-cv-24680-TURNOFF·Published·Cited by 6 cases

Opinion

CONSENT

WILLIAM C. TURNOFF, United States Magistrate Judge.

ORDER GRANTING TRACFONE’S MOTION FOR ENTRY OF FINAL JUDGMENT AND PERMANENT INJUNCTION AGAINST DEFENDANT DUSTIN L. ADAMS

THIS MATTER is before the Court on Plaintiff TracFone Wireless, Inc.’s (“TracFone”) Agreed Motion for Entry of Final Judgment and Permanent Injunction Against Defendant Dustin L. Adams. (ECF No. 20). Upon review of the motion, the supporting record, and the applicable law, the motion is GRANTED.

Introduction

In its motion, TracFone seeks entry of final judgment in the amount of $79,795.93 against Adams and the entry of a permanent injunction prohibiting Adams from engaging in the type of conduct that prompted TracFone to file this action. In support of its motion, TracFone relies on the First Declaration of Kevin Wehling1 (the “First Wehling Declaration”) (ECF No. 4-1); the Second Declaration of Kevin Wehling (the “Second Wehling Declaration”) (ECF No. 19-1); and two declarations of TracFone customers who claim they were defrauded by Defendant Adams: the Declaration of Shelia Burgess (the “Burgess Declaration”) (ECF No. 4-2), and the Declaration of Brian Williams (the “Williams Declaration”) (ECF No. 4-3). Adams has not challenged any of the factual assertions set forth in those declarations. In fact, in addition to those declarations, TracFone also relies on a declaration signed by Adams himself (the “Adams Declaration”). (ECF No. 19-2).

[1250]*1250The Court finds that the facts set forth in the several declarations upon which TracFone relies in support of its motion, are credible. The declarations are consistent with each other. Moreover, Adams’ own declaration is particularly compelling as he generally admits to engaging in the scheme that TracFone has accused him of perpetrating. Accordingly, as set forth below, the Court makes several findings of fact based upon the declarations.

Findings of Fact

The Court finds that TracFone has established that it sells its products under several different trademarked brands, including Straight Talk, TracFone, and under TracFone’s trademarked

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(“spiracle logo”). First Wehling Declaration at ¶¶ 16-17. The Court further finds that TracFone has established ,that it recoups the subsidy it provides for the telephones it sells at reduced prices through profits earned on the sale of its prepaid airtime, which customers must purchase and subsequently load onto the phone in order to make or receive calls on the TracFone network. Id. at 19.

The Court further finds that TracFone has established that Adams perpetrated a scheme by which he unlawfully acquired TracFone airtime for himself and for others, for his own profit (the “Social Engineering Scheme” or “Scheme”). Adams Declaration at ¶ 6. The Court finds that TracFone has established that, as part of his Scheme, Adams advertised and sold TracFone airtime. Id. The Court finds that TracFone has established that Adams marketed his fraudulent airtime through word of mouth outside retail stores that sold legitimate TracFone products. First Wehling Declaration’ at ¶ 15. The Court further finds that TracFone has established that Adams also advertised his steeply discounted airtime through his personal Facebook profile. Id. The Court further finds that TracFone has established that Adams’ customers believed that he was affiliated with TracFone or was otherwise authorized to sell its products. The Court also finds that TracFone has established that Adams’ customers further believed that he was selling legitimate TracFone airtime. See Adams Declaration at ¶ 8; see also Burgess Declaration at ¶ 2; see also Williams Declaration at ¶ 2. Further, the Court finds that TracFone has established that Adams sold, and his customers purchased, TracFone airtime at a substantially discounted price. Adams Declaration at ¶¶ 6, 7; Burgess Declaration at ¶ 8; Williams Declaration at ¶¶ 2, 5.

The Court finds that TracFone has established that, once the customer purchased airtime from Adams, he would note the phone number at which the customer wished to apply to the airtime. Adams Declaration at ¶ 9. The Court further finds that TracFone has established that Adams then called into TracFone customer service call centers and impersonated a TracFone technical support agent. Id. at ¶ 10. The Court also finds that TracFone has established that Adams used an employee identification number that belong to an actual TracFone employee in order to dupe the customer service agents into believing that he was a legitimate TracFone representative. Id. Additionally, the Court finds that TracFone has established that, once he engineered his way past TracFone’s authentication process, Adams proceeded to coerce the customer service representatives into applying airtime to the previously arranged TracFone telephone number for free. Id. at ¶¶ 9-10.

The Court further finds that TracFone has established that Adams’ Scheme required a sophisticated knowledge of [1251]*1251TracFone’s internal and proprietary systems. In addition, the Court finds that TracFone has established that Adams developed his intimate knowledge of TracFone’s internal workings through repeated calls to TracFone customer service call centers. Id. at ¶ 12. The Court also finds that TracFone has established that Adams used this knowledge to access TracFone’s internal systems by walking TracFone’s customer service representatives through a step-by-step process. See id. at ¶ 12. Moreover, the Court finds that TracFone has established that Adams convinced the customer service representatives that he was a technical support agent calling from TracFone’s corporate office in Miami, Florida, and that his system was malfunctioning. Id. at ¶ 11. Further, the Court finds that TracFone has established that Adams would then ask the customer service representative to add the airtime minutes to a certain phone number, which Adams had prearranged with his customers, because he was experiencing technical difficulties with his own system. Id. The Court also finds that TracFone has established that, throughout the process, Adams provided proprietary information, such as access codes, that was available only to legitimate TracFone employees. Id. at ¶ 13. Additionally, the Court finds that TracFone has established that, by directing the customer service representatives to take certain, specific actions over the telephone, Adams coerced the TracFone representatives into adding the airtime services to those prearranged telephone numbers without any payment to TracFone. See id. at ¶ 11.

Further, the Court finds that TracFone has established that Adams was not, and never has been, authorized to take these actions. First Wehling Declaration at ¶¶ 4, 19. The Court also finds that TracFone has established that Adams has acknowledged and admitted that he has never been an agent or employee of TracFone. Adams Declaration at ¶ 14. Additionally, the Court finds that TracFone has established that Adams has also acknowledged and admitted that he was neither authorized to access TracFone’s internal systems, nor permitted to sell TracFone products at any time. Id. at ¶¶ 14-15. In addition, the Court finds that TracFone has established that Adams has acknowledged and admitted that he intentionally bypassed TracFone’s security measures. Id. at ¶ 16.

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TracFone Wireless, Inc. v. Adams, 98 F. Supp. 3d 1243, 2015 U.S. Dist. LEXIS 49742, 2015 WL 1611310 (S.D. Fla. 2015).

98 F. Supp. 3d 1243 (TracFone Wireless, Inc. v. Adams) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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