Toney v. Quality Resources, Inc.

CourtDistrict Court, N.D. Illinois
DecidedFebruary 12, 2018
Docket1:13-cv-00042
StatusUnknown

This text of Toney v. Quality Resources, Inc. (Toney v. Quality Resources, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Toney v. Quality Resources, Inc., (N.D. Ill. 2018).

Opinion

UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF ELLINOIS EASTERN DIVISION SARAH TONEY, ) ) Plaintiff, } } No. 13 C 42 v. } } Chief Judge Rubén Castillo QUALITY RESOURCES, INC., et al., j ) Defendants. ) MEMORANDUM OPINION AND ORDER Plaintiff Sarah Toney (“Toney”) moves for class certification pursuant to Federal Rule of Civil Procedure 23 in her action alleging that Quality Resources, Inc. (“Quality”) and its sole owner, Cheryl Mercuris (“Mercuris”),' (collectively, the “Defendants”) violated the Telephone Consumer Protection Act (the “TCPA”), 47 U.S.C. § 227. (R. 313, Fourth Am. Compl. R. 372, Nov. 17, 2017, Mot. for Class Certification.) For the reasons stated below, Toney’s motion is granted as set forth herein.

Defendants admit that Cheryl Mercuris is Quality’s sole owner. (R. 329, Answer to Fourth Am, Compl. 410.)

RELEVANT FACTS’ On December 8, 2012, Toney purchased slippers online from Infomercials, Inc., d/b/a “Stompeez.” (R. 373-4, Quality’s Resp. to PI.’s First Disc. Reqs. at 4.) The online order form on Stompeez’s website required a Stompeez costumer to submit his or her phone number “for questions about [the] order.” (R. 329, Answer to Fourth Am. Compl. { 37.) Toney completed the online form and submitted her phone number. (/d.) Stompeez’s website also had a privacy policy, which provided that “the information we collect is used to communicate with you about your product orders and shared with other organizations to help them contact consumers by e-mail and/or telephone for marketing purposes.” (R. 149, PL.’s Resp. to Defs.’ Statement of Material Facts at 2-3 (internal alterations and emphasis omitted).) The policy also stated that “by using any of the Websites, you signify that you have read, understand and agree to be bound by this Privacy Policy.” (/d. at 3 (internal alteration omitted).) On December 10 and 11, 2012, Quality called Toney through an automated dialer as part of its telemarketing business. (R. 373-4, Quality’s Resp. to Pl.’s First Disc. Reqs. at 4-5, 7-9; R. 329, Answer to Fourth Am. Compl. §§ 51-52, 54; R. 251-3, Quality 30(b)(6) Dep. Tr. at 140-41.) During those calls, Quality offered Toney a product by the name of “Budget Savers,” which is a product sold by Sempris, LLC that offers discounts on entertainment, dining, travel, and other For her factual narrative, Toney relies on the exhibits attached to her motion for class certification, which include: (a) a call script Quality used in its telemarketing campaign (R. 373-1); (b) a transcription of Quality’s call to Toney prepared by her counsel (R. 373-2); (c) complaints filed with the U.S. Federal Trade Commission’s National “Do Not Call Registry” (R. 372-3); (d) a chart that tracks complaints about Quality’s business (R. 373-3); (e) the expert report of Jeffery Hansen, Toney’s expert (R. 372-5); (f) the class list (R. 379); (¢) Quality’s responses to Toney’s first discovery requests (R. 373-4); and (h) declarations of Toney’s attorneys that detail their legal experience (R. 372-8). Toney also relies on Quality’s Rule 30(b)(6) deposition transcript. (E.g., R. 372, Nov. 17, 2017, Mot. for Class Certification at 8.) Defendants rely on the parties’ Local Rule 56.1 statements of material facts filed in this case, as well as filings in the Court record from earlier proceedings such as an expert report Defendants previously filed in this case, (R. 345-1). (R. 382, Resp. at 1, 5.)

purchases for a monthly fee. (R. 373-4, Quality’s Resp. to PL.’s First Disc. Reqs. at 4-5; R. 251-3, Quality 30(b)(6) Dep. Tr. at 11-12, 141-42.) Stompeez sold its customers’ telephone information to Quality for $1.50 per customer. (R. 251-3, Quality 30(b)(6) Dep. Tr. at 81.) Quality, in turn, had a contract with Sempris, under which Quality would call Stompeez customers to market Sempris’ products, such as Budget Savers. (R. 329, Answer to Fourth Am. Compl. ff 57-61, 64-65; R. 251-3, Quality 30(b)(6) Dep. Tr. at 11-12, 136-40.) Quality placed marketing calls through a computerized program called “VICI Dial,” which automatically dials telephone numbers inputted into the program, and, once a person answers a call, the call is routed to a Quality employee or representative. (R. 373-4, Quality’s Resp. to Pl.’s First Dise. Reqs. at 7-8, 12; 251-3, Quality 30(b)(6) Dep. Tr. at 22-23.) Quality developed a script to market Budget Savers that it adhered to on its telemarketing calls. (251-3, Quality 30(b)(6) Dep. Tr. at 72-74; R. 373-1, Telemarketing Script.) Quality would first verify a Stompeez costumer’s online purchase, then market Budget Savers, and then market a second product if the customer accepted Quality’s offer for Budget Savers. (R. 251-3, Quality 30(b)(6) Dep. Tr. at 97-98.) Quality placed thousands of automated calls, and its telemarketing operation resulted in at least 500 complaints from 2008 to 2013, which Quality tracked internally. (R. 373-3, Quality “Complaint Chart”; R. 373-4, Quality’s Resp. to Pl.’s First Disc. Regs. at 8-9.) Quality produced its outgoing call data to Toney, which Toney provided to her expert, Jeffery Hansen. (R. 372-5, Hansen Report at 23-24.) From this data, Hansen opines that Quality called 35,191 unique cell phone numbers. (/d.) Toney offers, as a “class list,” a list of 35,191 unique cell phone numbers that Quality called. (R. 372, Nov. 17, 2017, Mot. for Class Certification at 13, 15.)

. PROCEDURAL HISTORY This action began on January 3, 2013, when Toney filed her first class action complaint alleging violations of the TCPA. (R. 1, Compl.) Toney then amended her complaint several times, (R. 26, Am. Compl; R. 60, Second Am. Compl; R. 133, Third Am. Compl.), filed motions for class certification, (R. 4, Jan. 3, 2013, Mot. for Class Certification; R. 63, Refiled Mot. for Class Certification), and District Judge John F. Grady subsequently stayed the action pending mediation, (R. 128, Min. Entry). In the middle of 2014, the stay was lifted and the case

was then reassigned to District Judge Amy St. Eve. (R. 132, Min. Entry (lifting the stay), compare R. 129, Tr. (indicating that Judge Grady presided over the case in the Spring of 2014), with R. 138, Min. Entry, and R. 147, Min. Entry (indicating that Judge St. Eve presided over the

case in the Summer of 2014).) On August 21, 2014, Quality moved to dismiss and for summary judgment on the claims in the operative complaint at the time, the Third Amended Complaint. (R. 140, Mot. to Dismiss.) On December 1, 2014, Judge St. Eve denied Quality’s motion. (R. 168, Mem. Op. at 1.) In a memorandum opinion, Judge St. Eve rejected Quality’s argument that Toney failed to state a claim for TCPA violations, and found that Toney sufficiently put each defendant on notice of her TCPA claims. (R. 168, Mem. Op. at 6-7.) Quality also argued that Toney indisputably consented to its telephone calls, which merited dismissal or summary judgment against Toney on her claims. (/d. at 7-15.) Judge St. Eve disagreed, ruling that Toney sufficiently alleged that the scope of her consent to Quality’s calls was limited to questions about an online order and did not include consent to receive a telemarketing call for another party’s product. (/d. at 15.) Judge St. Eve also rejected Quality’s argument that it procured Toney’s consent to telemarketing calls through the privacy policy on Stompeez’s website, reasoning that Quality

failed to submit any evidence indicating that Toney saw the privacy policy or agreed to it, (/d. at 15-17.) Judge St. Eve also reasoned that the privacy policy did not clearly provide that Toney could be contacted for marketing by third parties. (/d.) Therefore, Judge St. Eve concluded that dismissal or summary judgment was not appropriate at the pleadings stage. (/d.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

American Honda Motor Co., Inc. v. Allen
600 F.3d 813 (Seventh Circuit, 2010)
Gene and Gene LLC v. BIOPAY LLC
541 F.3d 318 (Fifth Circuit, 2008)
Amchem Products, Inc. v. Windsor
521 U.S. 591 (Supreme Court, 1997)
CE Design, Ltd. v. PRISM BUSINESS MEDIA, INC.
606 F.3d 443 (Seventh Circuit, 2010)
Spano v. the Boeing Co.
633 F.3d 574 (Seventh Circuit, 2011)
Wal-Mart Stores, Inc. v. Dukes
131 S. Ct. 2541 (Supreme Court, 2011)
Bielskis v. Louisville Ladder, Inc.
663 F.3d 887 (Seventh Circuit, 2011)
Messner v. Northshore University HealthSystem
669 F.3d 802 (Seventh Circuit, 2012)
Mark A. Smith v. Ford Motor Company
215 F.3d 713 (Seventh Circuit, 2000)
Balkar Dhillon v. Crown Controls Corporation
269 F.3d 865 (Seventh Circuit, 2001)
Leonard Lapsley v. Xtek, Inc.
689 F.3d 802 (Seventh Circuit, 2012)
Bolden v. Walsh Construction Co.
688 F.3d 893 (Seventh Circuit, 2012)
Kohen v. Pacific Investment Management Co.
571 F.3d 672 (Seventh Circuit, 2009)
Harper v. Sheriff of Cook County
581 F.3d 511 (Seventh Circuit, 2009)
Arreola v. Godinez
546 F.3d 788 (Seventh Circuit, 2008)
Lewis v. Citgo Petroleum Corp.
561 F.3d 698 (Seventh Circuit, 2009)

Cite This Page — Counsel Stack

Bluebook (online)
Toney v. Quality Resources, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/toney-v-quality-resources-inc-ilnd-2018.