Tichy v. Hyatt Hotels Corp.

376 F. Supp. 3d 821
CourtDistrict Court, E.D. Illinois
DecidedMarch 22, 2019
DocketCase No. 18 C 1959
StatusPublished
Cited by2 cases

This text of 376 F. Supp. 3d 821 (Tichy v. Hyatt Hotels Corp.) is published on Counsel Stack Legal Research, covering District Court, E.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Tichy v. Hyatt Hotels Corp., 376 F. Supp. 3d 821 (illinoised 2019).

Opinion

FACTUAL BACKGROUND

The following facts are taken from Plaintiff's First Amended Class Action Complaint and recounted in the light most favorable to Plaintiff. See, e.g. , Forgue v. City of Chicago , 873 F.3d 962, 966 (7th Cir. 2017).

A. The Parties

Plaintiff is a resident of Clarksville, Virginia. (First Amended Class Action Complaint [58] ("First Am. Compl.") ¶ 15.) She used the Internet to search for, reserve, and purchase hotel rooms from one or more of the Defendants in the United States in 2015, 2016, and 2017. (Id. ¶¶ 1, 15.)

Defendant Hyatt is a Delaware corporation with its principal place of business in Illinois. (Id. ¶ 16.) Hyatt controls thirteen hotel brands, including 739 properties in fifty-seven countries. (Id. ) Defendant Hilton is a Delaware corporation with its principal place of business in Virginia. (Id. ¶ 17.) Hilton's parent controls 5,168 hotels in 103 countries and territories. (Id. ) Defendant Six Continents is a Delaware corporation with its principal place of business in Georgia. (Id. ¶ 18.) Six Continents' parent, InterContinental Hotels Group, PLC ("IHG") controls 5,273 hotels in nearly 100 countries. (Id. ) Defendant Marriott is a Delaware corporation with its principal place of business in Maryland. (Id. ¶ 19.)

*827Marriott controls more than 6,000 hotels in 122 countries and territories. (Id. ) Defendant Wyndham is a Delaware corporation with its primary place of business in New Jersey. (Id. ¶ 20.) The Wyndham chain is the largest hotel company in the world. (Id. ) It controls more than 8,300 hotels worldwide. (Id. ) Collectively, Defendants "control a substantial percentage of available hotel rooms in the United States." (Id. ¶ 61.)

B. Online Travel Agencies

Most hotel rooms are sold either directly from a hotel's website or through online travel agencies (OTAs) and their affiliates. (Id. ¶ 2; see also id. ¶ 61 (alleging that "[t]he online booking penetration rate in the United States is nearly 70%").) OTAs, such as Expedia and Priceline, are entities "organized to effectuate travel plans, reservations, and purchases" through the Internet. (Id. ¶ 31.) OTAs were "virtually unknown" "[a]s recently as 1997," but the online travel industry "has seen explosive growth and consolidation" in recent years. (Id. )

OTAs "obtain access to room inventories through lodging agreements with ... hotels." (Id. ¶ 34.) Using OTAs' Internet portals, consumers can view a wide variety of hotel rooms available in a particular location on a particular date. (Id. ¶¶ 2, 33.) Consumers can "easily view and compare prices, ratings, features, locations, and other relevant data about hotels from major chains, like the Defendants," and independent hotels. (Id. ¶ 33.) Many OTA websites also display consumers' written reviews of hotels. (Id. ¶ 62.) When a consumer finds a desirable room, he or she can book it on the OTA's website. (See id. ¶ 33.) OTAs have become more popular with consumers as technology has advanced. (Id. ¶¶ 31, 33.)

OTAs "put downward pressure on the prices of hotel rooms because they expose the consumer to a wide variety of competitive choices." (Id. ¶ 2; see also id. ¶ 35 (stating that OTAs put "negative pressure on room pricing" because they "make relevant pricing and quality information readily available to and easy for consumers to compare").) Hotels, including Defendants, pay a price for OTAs' services: When a customer books a hotel room on an OTA website, the hotel generally pays the OTA a commission. (Id. ¶ 2.) Defendants typically pay commissions ranging from twelve to twenty percent. (Id. ¶ 36.) And when a customer books a room on an OTA website rather than a hotel website, the hotel loses the chance to directly build customer loyalty and obtain "data associated with that customer." (Id. ¶ 37.)

Despite the costs associated with OTAs, Defendants rely on them "to sell a large number and percentage of their rooms." (Id. ¶ 35.) Indeed, OTAs "are responsible for as much as 50% of" Defendants' online bookings. (Id. ¶ 32.) Collectively, Defendants and OTAs "account for over 75% of all hotel rooms reserved online." (Id. ¶ 61.) More than 90 percent of OTA bookings are made through Expedia, Priceline, and their affiliates. (Id. ¶ 61.)

Because OTAs are popular with consumers, "any single Defendant that decided to stop making inventory available to the OTAs would be at a significant competitive disadvantage." (Id. ¶ 38.) In other words, if one Defendant stopped providing inventory to OTAs, OTA users might navigate directly to that Defendant's website, but "would likely see and book competitive alternatives on the OTA site." (Id. ) Defendants therefore "find it in their business interest to continue to use the OTAs to sell their rooms." (Id. )

C. Branded Keyword Search Advertising

A consumer who wants to book a hotel room online can do so in several ways. (See *828id. ¶ 26.) For example, she can navigate directly to a hotel website, such as Hilton.com. (Id. ) Alternatively, she can navigate directly to an OTA website. (Id. ) Or, she can begin her search by typing a query into an Internet search engine like Google.com or Bing.com. (Id. ) Plaintiff alleges that "many" consumers "begin their search[es]" on Internet search engines. (Id. ; see also id. ¶ 72 (estimating that the putative class could comprise thousands of consumers and businesses).)

The words comprising a search term in an Internet search engine-such as "Honolulu Hyatt"-are called "keywords." (Id. ¶ 27.) When a consumer enters a keyword into a search engine, the search engine typically returns two types of results: "algorithmic" results and "paid search" results (advertisements). (Id. ¶ 28.) Search engines generate revenue by auctioning keywords to advertisers. (Id. ¶ 4.) Advertisers bid an amount they are willing to pay for a consumer to click on a keyword, and if they win, their advertisement will appear in the paid search results for that keyword. (Id. ) Paid search results typically appear at the top of search results, above algorithmic results. (Id. ¶¶ 4, 28.) The number of advertisements returned in response to a search can vary by search and search engine. (Id. ¶ 28.)

Bidding to have an advertisement appear in response to a keyword containing a brand or trademarked name, such as "Hyatt," is called branded keyword search advertising. (Id. ¶ 30.) "Frequently, the brand owner will bid on these keywords, as will competitors and sellers." (Id. ¶ 5.) Thus, for example, "a search for 'New York Hilton' might present advertisements for not only Hilton, but Hilton competitors like Marriott or Hyatt, and sellers of hotel rooms, like [OTAs]." (Id.

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376 F. Supp. 3d 821, Counsel Stack Legal Research, https://law.counselstack.com/opinion/tichy-v-hyatt-hotels-corp-illinoised-2019.