Thompson-Harbach v. USAA Federal Sav. Bank

359 F. Supp. 3d 606
CourtDistrict Court, N.D. Iowa
DecidedJanuary 9, 2019
DocketNo. 15-CV-2098-CJW-KEM
StatusPublished
Cited by23 cases

This text of 359 F. Supp. 3d 606 (Thompson-Harbach v. USAA Federal Sav. Bank) is published on Counsel Stack Legal Research, covering District Court, N.D. Iowa primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Thompson-Harbach v. USAA Federal Sav. Bank, 359 F. Supp. 3d 606 (N.D. Iowa 2019).

Opinion

C.J. Williams, United States District Judge

TABLE OF CONTENTS

I. PROCEDURAL HISTORY...610

II. FACTUAL HISTORY...611

A. The Credit Card Agreement...611

B. Defendant's Telephone Calling Equipment...612

C. Defendant's Telephone Calls to Plaintiff...612

D. Defendant's Internal Policy...613

III. STANDARD FOR SUMMARY JUDGMENT...613

IV. DISCUSSION...615

A. The TCPA...615

B. Whether Defendant Called Plaintiff's Cellular Telephone...617

C. Whether Defendant Used an ATDS Device to Call Plaintiff...618

1. FCC Rulings and ACA International...618
2. Whether the Predictive Dialer in this Case Was an ATDS...622

D. Whether Defendant Called Plaintiff Without Plaintiff's Prior Consent...627

1. Oral Withdraw of Consent...627
2. Legally Sufficient Oral Withdrawal of Consent...627
a. Limitations on Means of Withdrawing Consent...628
b. Restrictions on Means of Withdrawing Consent...629
c. Defendant's Internal Policy...632

V. CONCLUSION...632

This matter is before the Court on plaintiff's Motion for Summary Judgment (Doc. 49), defendant's Motion for Summary Judgment (Doc. 50), defendant's Motion to Strike Plaintiff's Summary Judgment Evidence (Doc. 52), and defendant's Motion to Exclude Plaintiff's Expert Report and Testimony. (Doc. 53). For the reasons that follow, the Court denies plaintiff's Motion for Summary Judgment (Doc. 49), grants defendant's Motion for Summary Judgment (Doc. 50), and denies as moot defendant's motions to Strike Plaintiff's Summary Judgment Evidence (Doc. 52) and to Exclude Expert Report and Testimony. (Doc. 53).

I. PROCEDURAL HISTORY

On November 19, 2015, plaintiff filed a one-count complaint against defendant alleging a violation of the Telephone Consumer Protection Act (TCPA), Title 47 United States Code, Section 227, claiming defendant placed "at least seventy-one (71) collection calls to Plaintiff" after plaintiff had requested defendant cease placing such calls. (Doc. 2, at 2-3). Defendant filed an answer on January 28, 2016 (Doc. 11), and subsequently filed a motion to stay proceedings pending the outcome of cases before the United States Supreme Court and the District of Columbia Circuit Court *611of Appeals. (Doc. 12). On March 23, 2016, the Court granted the motion to stay. (Doc. 13). Approximately two years later, on March 26, 2018, the parties notified the Court that the D.C. Circuit Court of Appeals had issued its opinion, and the parties jointly requested that the Court lift the stay. (Doc. 28). On March 29, 2018, the Court entered an Order lifting the stay. (Doc. 29). After the stay was lifted, the Court entered a Scheduling Order and a Trial Management Order, which set certain deadlines, including an October 26, 2018 deadline for filing dispositive motions. (Docs. 35, 36).

On October 26, 2018, the parties filed cross motions for summary judgment. (Docs. 49, 50). Defendant also filed a motion to strike the Interactive Intelligence Interaction Dialer Administration Guide exhibit contained in plaintiff's brief (Doc. 52), and a motion to exclude plaintiff's expert's testimony and report pursuant to Federal Rules of Evidence 702 and 703. (Doc. 53). The parties filed their final reply briefs on December 7, 2018, and the Court considers the motions now fully submitted. Neither party requested a hearing on the pending motions and the Court finds a hearing unnecessary.

II. FACTUAL HISTORY2

A. The Credit Card Agreement

On December 14, 2007, plaintiff acquired an American Express credit card with defendant. On August 12, 2014, plaintiff entered into an Online Agreement with defendant regarding that credit card account.3 The Online Agreement states:

TELEPHONE CONTACTS We may contact you at the phone numbers in your profile. You authorize USAA to contact you at the telephone numbers in your profile. For example, we may contact you by telephone when we detect suspidous activity on your accounts, or when we have other important information to convey to you. To revoke this authorization, you may edit your profile by removing telephone numbers on which you do not want to receive such calls.

Plaintiff provided a telephone number with the last four digits 9507 in her online *612profile as her contact number ("plaintiff's telephone number").4 Plaintiff did not thereafter reject or withdraw from the Online Agreement, nor did plaintiff edit her profile to remove her telephone number.

B. Defendant's Telephone Calling Equipment

Defendant used an Aspect Unified IP, Model No. 7.3 and/or Aspect Initiated Contact Systems ("Aspect Dialer") to make calls to its clients regarding their credit card accounts. To call a client using the Aspect Dialer, defendant had to upload the client's telephone number into the Aspect Dialer for dialing. Defendant could use the Aspect Dialer to create different "Campaigns"5 for dialing specific telephone numbers based on different criteria.

To dial any specific number on a Campaign, the Aspect Dialer allows a user to manually dial the telephone number, or the Aspect Dialer may be configured to automatically dial the stored telephone numbers without the need for a human being to physically dial or push a button to make the call. The Aspect Dialer can only call the specific stored telephone numbers on a Campaign, and cannot independently generate any other telephone numbers to be called. The Aspect Dialer is incapable of using a random number generator to generate random telephone numbers for dialing. Plaintiff's expert, Randall Snyder, agreed in a deposition that the Aspect Dialer is not capable of generating random telephone numbers or sequential blocks of telephone numbers for dialing. Although a collection company defendant engaged used another type of dialing system called an Interaction Dialer, defendant itself did not use that type of system. Even if defendant is liable for that company's use of an Interaction Dialer, however, plaintiff's own expert admits that like the Aspect Dialer, an Interaction Dialer is incapable of generating random or sequential number lists for dialing, and can only dial specific telephone numbers it is provided.

C. Defendant's Telephone Calls to Plaintiff

On August 1, 2015, defendant began using the Aspect Dialer to call plaintiff's telephone number regarding plaintiff's credit card account.

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Bluebook (online)
359 F. Supp. 3d 606, Counsel Stack Legal Research, https://law.counselstack.com/opinion/thompson-harbach-v-usaa-federal-sav-bank-iand-2019.