THE PNC FINANCIAL SERVICES GROUP, INC. v. PLAID INC.

CourtDistrict Court, W.D. Pennsylvania
DecidedAugust 7, 2024
Docket2:20-cv-01977
StatusUnknown

This text of THE PNC FINANCIAL SERVICES GROUP, INC. v. PLAID INC. (THE PNC FINANCIAL SERVICES GROUP, INC. v. PLAID INC.) is published on Counsel Stack Legal Research, covering District Court, W.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
THE PNC FINANCIAL SERVICES GROUP, INC. v. PLAID INC., (W.D. Pa. 2024).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF PENNSYLVANIA

THE PNC FINANCIAL SERVICES GROUP, ) INC., ) ) Plaintiff, ) ) 2:20-cv-1977 v. ) PLAID INC., ) ) Defendant. )

OPINION Mark R. Hornak, Chief United States District Judge Before the Court are the parties’ Cross-Motions for Summary Judgment. (ECF Nos. 341, 343). PNC seeks summary judgment in its favor as to most of the claims that it asserts as Plaintiff— it does not seek summary judgment on Count IV, its false advertising claim.1 (ECF No. 47 at 23). It also seeks summary judgment on a number of Plaid’s affirmative defenses. Plaid seeks a wall- to-wall summary judgment on all of the claims asserted against it, but not as to its affirmative defenses. (ECF No. 343). Both Motions are denied in full. This action will now proceed to trial. I. BACKGROUND The Court writes principally for the parties, who are familiar with the record in this case. Plaintiff PNC is a large, diversified financial institution offering retail and wholesale banking services. Defendant Plaid essentially operates as a third-party software broker. (ECF No.

1 PNC’s reply brief does not indicate that it is seeking summary judgment on Count VI, its claim for trademark infringement under Pennsylvania common law, but its principal Motion does. (ECF No. 388 at 22). The Court will assume that the omission of a Count VI in PNC’s reply brief is a clerical error and that PNC is seeking summary judgment on Count VI. 47 ¶ 22). Plaid, via its products and services, connects cash payment and investment account applications (referred to hereafter as “fintech apps”)—such as Venmo, Robinhood, Coinbase, etc.—with a user’s banks, thus enabling the user to input the username and password affiliated with their bank account to create the connection between the user’s bank and the fintech app that

the user was then utilizing. This connection then enables the subsequent transfer of money (that transfer can be, but does not have to be, contemporaneous with the establishment of the connection) between the fintech app and the user’s bank. PNC alleges that Plaid’s software violated federal and state trademark laws. (Id. ¶¶ 22–24). PNC says that “Plaid replicated the authentic PNC log-on screen in order to intentionally mislead consumers into believing that they are providing their private and sensitive information to PNC or to an entity affiliated with PNC in order to overcome the otherwise present and reasonable

apprehension to providing financial information to an unknown third-party.” (Id. ¶ 29). PNC claims that by having users give their information to Plaid rather than directly to PNC, Plaid was able to collect data from consumers’ accounts. (Id. ¶ 26). More specifically, PNC alleges that Plaid’s software, as it then existed at the time the events giving rise to this action occurred, (1) attempted to bypass PNC’s authentication process by having users give their PNC log-in information to Plaid, rather than directly to PNC; and (2) had a user interface for bypassing PNC’s authentication process that infringed on PNC’s marks and logos. (Id.; see id. at 12–13 for a visualization of what this looks like in practice). Each of PNC’s claims in this action involves the allegedly infringing use of its marks.

For its part, Plaid says that PNC knew about Plaid’s use of PNC’s marks as early as 2017 but did nothing about it, and in fact, was working hand-in-glove with PNC relative to the involved Plaid products to enable and ease the ability of PNC customers to connect to fintech apps. In support of this assertion, Plaid has pointed to record evidence that it says demonstrates that PNC, through its representatives (at times, senior PNC officials), knew that its marks were being applied by Plaid in those circumstances, well before the Complaint was filed in this case. (ECF No. 403). Specifically, according to Plaid, the two had an ongoing working relationship that did not become

hostile until a 2019 Cybersecurity Event whereby a third-party actor or actors gleaned PNC customer information that had been obtained by Plaid via Plaid Link (“2019 Cybersecurity Event”), which led to PNC consumer account information being leaked on the “Dark Web.” PNC blames Plaid for that event, and its occurrence signaled the end of the companies’ working relationship. After that event, PNC blocked Plaid’s product from being able to access and link PNC user account information via the Plaid Link software embedded within fintech apps. In plain English,

after the 2019 Cybersecurity Event, PNC took the steps necessary to block individuals who banked with PNC from using Plaid Link to connect their PNC bank accounts to fintech apps. In response, Plaid then presented PNC consumers who were trying to connect to fintech apps via Plaid Link with messaging screens, using what a fact finder could conclude was PNC branding, that said, “we’re currently experiencing connectivity issues with this bank” and “PNC has made a change that prevents you from being able to link your accounts.” (Id.). One of these

screens also provided users with a link to the federal Consumer Financial Protection Bureau’s (“CFPB”) website and advised such users that they could file a complaint against PNC about their lack of fintech app access with that federal enforcement agency, which PNC says led to users (who were presumably PNC retail customers) filing complaints against PNC with the CFPB. (Id. ¶ 34). Plaid’s messaging also encouraged PNC customers to change banks. PNC says that regardless of its alleged prior inaction as to Plaid Link’s use of PNC’s marks (as to which it argues it was driven by a lack of knowledge about what of its marks/branding Plaid was using and the extent of that use), Plaid’s actions both before the 2019 Cybersecurity Event and after—until November 2020, when Plaid introduced a new user interface in Plaid Link— constitutes trademark infringement under the Lanham Act.2

PNC alleges six (6) causes of action: (1) Federal Trademark Counterfeiting under 15 U.S.C. §§ 1114(1)(b), 1116(d); (2) Federal Trademark Infringement under Section 32(a) of the Lanham Act, 15 U.S.C. § 1114(1); (3) Federal Trademark Infringement, False Designation of Origin, and Unfair Competition under Section 43(a)(1)(A) of the Lanham Act, 15 U.S.C. § 1125(a)(1)(A); (4) False Advertising under Section 43(a)(1)(B) of the Lanham Act, 15 U.S.C. § 1125(a)(1)(B); (5) Unfair Competition and Unfair or Deceptive Acts or Practices under 73 P.S. §

201-1, et seq.; and (6) Trademark Infringement, Unfair Competition, False Designation of Origin, and Misappropriation under Pennsylvania Common Law. PNC has moved for summary judgment in its favor on all but Count IV, its false advertising claim. (ECF No. 341). PNC also moved for summary judgment on a number of Plaid’s affirmative defenses, including fair use, laches, acquiescence, and extenuating circumstances. (Id.; ECF No. 90 at 11–12).

Plaid has moved for summary judgment on all of PNC’s substantive claims, but Plaid did not move for summary judgment on any of its affirmative defenses. (ECF No. 343).

2 PNC says the post-2020 Plaid screens still used PNC’s “word mark,” but that it’s not pursuing claims based off of that use. II. LEGAL STANDARD

Federal Rule of Civil Procedure

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THE PNC FINANCIAL SERVICES GROUP, INC. v. PLAID INC., Counsel Stack Legal Research, https://law.counselstack.com/opinion/the-pnc-financial-services-group-inc-v-plaid-inc-pawd-2024.