THE PLASTIC SURGERY CENTER, P.A. v. UNITEDHEALTHCARE INSURANCE COMPANY

District Court, D. New Jersey·Decided October 7, 2025·No. 3:24-cv-10036·Unknown

Opinion

NOT FOR PUBLICATION UNITED STATES DISTRICT COURT DISTRICT OF NEW JERSEY

THE PLASTIC SURGERY CENTER, P.A., Plaintiff, Civil Action No. 24-10036 (MAS) (TJB) MEMORANDUM OPINION UNITEDHEALTHCARE INSURANCE COMPANY, ef al., Defendants.

SHIPP, District Judge This matter comes before the Court upon Defendant UnitedHealthcare Insurance Company’s (“Defendant”) Motion to Dismiss (ECF No. 15) Plaintiff The Plastic Surgery Center, P.A’s (“Plaintiff’?) Complaint (ECF No. 1-1). Plaintiff opposed (ECF No. 19), and Defendant replied (ECF No. 22). The Court has carefully considered the parties’ submissions and reaches its decision without oral argument under Local Civil Rule 78.1(b). For the reasons below, Defendant’s Motion to Dismiss is granted in part and denied in part. I. BACKGROUND A. Factual Background! Plaintiff is a New Jersey corporation engaged in the practice of plastic and reconstructive surgery. (Compl. 1, 4, ECF No. 1-1.) Defendant is a health insurance company that acted as an authorized agent and administrator of a medical benefits plan (“the Plan’) for one of Plaintiff's individual patients, J.O. (the “Patient’’). 7d. § 2.) Plaintiff is a non-participating, or out-of-network,

' For the purpose of considering the instant motion, the Court accepts all factual allegations in the Complaint as true. See Phillips v. County of Allegheny, 515 F.3d 224, 228 (3d Cir. 2008).

healthcare provider under the Plan, which means that it is paid at a “significantly lower” rate than participating providers. (/d. ¥9 5, 21.) The Patient was diagnosed with pelvic outlet syndrome, required specialized medical services, specifically an initial decompression of the pelvic outlet (the “First Surgical Procedure”) and a second stage of pelvic outlet decompression (the “Second Surgical Procedure”), and consulted with Dr. Lakhiani, one of Plaintiff's physician-employees. U/d. {§ 6-10, 28.) Plaintiff initially refused to perform both the First Surgical Procedure and the Second Surgical Procedure because the Plan’s non-participating rate did not provide sufficient compensation to justify Dr. Lakhiani’s performance of either procedure. (7d. 11-12, 29-30.) On or about March 21, 2023, Isabel Marques (“Marques”), one of Plaintiff's employees, contacted Defendant with the purpose of reaching an agreement where Plaintiff would perform the First Surgical Procedure on the Patient in exchange for an agreed-upon rate of compensation. (/d. { 15.) Marques spoke with “Butter D,” one of Defendant’s representatives, and offered to perform the First Surgical Procedure for the “in-network rate.” (/d.) On or about March 27, 2023, Defendant issued a letter to the Patient and Plaintiff confirming that Plaintiff would be compensated at the “in-network” rate for its performance of the First Surgical Procedure. U/d. § 20.) During a call on or about March 28, 2023, the parties “entered into a single case rate agreement” (the “First Agreement”) where Plaintiff would be paid the in-network rate for preapproved Current Procedural Technology’ (“CPT”) codes that were applicable to the First Surgical Procedure, and

* A CPT code is a “number that identifies and describes the services performed by [a] medical provider in accordance with a systematic listing published by the American Medical Association.” Merling v. Horizon Blue Cross Blue Shield of N.J., No. 04-4026, 2009 WL 2382319, at *2 (D.N.J. July 31, 2009).

in exchange, Plaintiff forfeited its right to balance bill the Patient for the First Surgical Procedure.* Ud. 16-18.) On or about April 27, 2023, pursuant to the First Agreement, and in reliance on the promises and representations made by Defendant, Plaintiff performed the First Surgical Procedure (7d. 23.) Plaintiff billed a total of $73,981 for the First Surgical Procedure. (/d. § 25.) Defendant, however, only issued a payment of $9,125.03. (id. ¥ 26.) After the First Surgical Procedure, the Patient required further medical services and again consulted with Dr. Lakhiani regarding the Second Surgical Procedure. (/d. 4§ 27-28.) On May 5, 2023, Krista Hernandez (“Hernandez”), one of Plaintiff's employees, contacted Defendant with the purpose of reaching an agreement where Plaintiff would perform the Second Surgical Procedure on the Patient in exchange for an agreed-upon rate of compensation. (id. § 33.) Hernandez spoke with “Andy,” one of Defendant’s representatives, and offered to perform the Second Surgical Procedure for the “in-network rate.” (/d.) On or about May 9, 2023, Defendant issued a letter to the Patient and Plaintiff confirming that Plaintiff would be compensated at the “qn-network” rate for its performance of the Second Surgical Procedure. (/d. J 38.) On a May 15, 2023, call, the parties “entered into a second single case rate agreement” (the “Second Agreement”) where Plaintiff would be paid the in-network rate for preapproved CPT codes that were applicable to the Second Surgical Procedure, and in exchange, Plaintiff forfeited its right to balance bill the Patient for the Second Surgical Procedure. (/d. {J 34-36.) On or about September 14, 2023, pursuant to the Second Agreement, and in reliance on the promises and representations made by Defendant, Plaintiff performed the Second Surgical Procedure. (/d. J 41.) Plaintiff billed a total of

* Balance billing is a practice in the insurance sector where a patient is “subject to being billed for the difference between the provider’s charges and the amount paid by [the insurance provider].” Franco v. Conn. Gen. Life Ins. Co., 647 F. App’x 76, 79 3d Cir. 2016).

$727,434.00 for the Second Surgical Procedure, but Defendant issued a payment of only $2,580.20.° Ud. 45-47.) Plaintiff sought payment of the outstanding balances pursuant to both the First Agreement and the Second Agreement, but Defendant refused. (/d. ¥ 48.) B. Procedural Background Plaintiff initially brought this case in the Superior Court of New Jersey, Monmouth County, and Defendant removed the case to this Court. (ECF No. 1.) The Complaint includes six counts: (1) breach of contract related to the First Surgical Procedure (“Count One”); (2) promissory estoppel related to the First Surgical Procedure (“Count Two”); (3) negligent misrepresentation related to the First Surgical Procedure (“Count Three”); (4) breach of contract related to the Second Surgical Procedure (“Count Four’’); (5) promissory estoppel related to the Second Surgical Procedure (“Count Five”); and (6) negligent misrepresentation related to the Second Surgical Procedure (“Count Six”). (Compl. F§ 49-88.) Defendant moves to dismiss the Complaint for four reasons: (1) the factual allegations supporting the purported contracts are refuted by transcripts of the alleged calls between the parties (the “Pre-Authorization Communications”); (2) Plaintiff was not a party to the calls where the purported contracts were formed; (3) Plaintiff's claims are expressly preempted by the Employee Retirement Income Security Act of 1974 (“ERISA”); and (4) the Complaint fails to state a claim upon which relief can be granted. (See generally Def.’s Moving Br., ECF No. 15-1.)

The total balance was comprised of $367,440 for the medical services of Dr. Lakhiani and $359,994 for the medical services of Dr. Elkwood. (Compl. {§ 43-44.) > Plaintiff’s payment included $2,315.36 for Dr. Lakhiani’s services and $264.84 for Dr. Elkwood’s services. (Compl. ] 46-47.)

IL. LEGAL STANDARD Federal Rule of Civil Procedure® 8(a)(2) “requires only a ‘short and plain statement of the claim showing that the pleader is entitled to relief,’ in order to ‘give the defendant fair notice of what the . . . claim is and the grounds upon which it rests.’” Bell Au. Corp. v.

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