Teladoc, Inc. v. Texas Medical Board and Nancy Leshikar, in Her Official Capacity as General Counsel of the Texas Medical Board

453 S.W.3d 606, 2014 WL 7464833
CourtCourt of Appeals of Texas
DecidedDecember 31, 2014
DocketNO. 03-13-00211-CV
StatusPublished
Cited by29 cases

This text of 453 S.W.3d 606 (Teladoc, Inc. v. Texas Medical Board and Nancy Leshikar, in Her Official Capacity as General Counsel of the Texas Medical Board) is published on Counsel Stack Legal Research, covering Court of Appeals of Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Teladoc, Inc. v. Texas Medical Board and Nancy Leshikar, in Her Official Capacity as General Counsel of the Texas Medical Board, 453 S.W.3d 606, 2014 WL 7464833 (Tex. Ct. App. 2014).

Opinion

OPINION

Bob Pemberton, Justice

We again confront the recurrent question of whether an “informal” written agency pronouncement regarding law or policy constitutes a “rule” as the Administrative Procedure Act (APA) 1 defines that *608 term. 2 In this case, a professional regulatory agency sent a letter to the primary statewide association representing the regulated population warning that certain practices violated agency rules and would lead to disciplinary action. The agency’s, pronouncement went beyond a mere restatement of its existing formally promulgated rules or underlying statutes. We have little difficulty concluding that the substance and nature of this pronouncement distinguishes it as a “rule” under the APA.

BACKGROUND

As its name suggests, Teladoc, Inc., the appellant, is in the business of providing health-care consumers access to a network of physicians who dispense medical services by telephone. The basic features of Teladoc’s business model are undisputed. Through a website, an individual consumer creates a personal account, provides access to personal information and medical records, and can request consultation with a physician when the need arises. In that event, a responding physician will access and review the patient’s information and medical records through the website, then call the patient by telephone and consult with him or her. Based on the medical records and history, the patient’s reported symptoms, and other information the physician elicits during the consultation, the physician dispenses medical advice and, when deemed appropriate, can prescribe certain medications. 3 A nurse reviews any resulting prescriptions for allergies or potential drug interactions before submission to the patient’s pharmacy. The consulting physician enters notes and findings into the patient’s electronic health record, which is immediately made available to the patient and the patient’s primary-care physician.

Teladoc has operated in Texas since 2005, and its clientele currently includes several large public and private health plans and managed-care organizations. 4 But in June 2011, the Texas Medical Board (TMB or the Board) — the administrative agency that licenses and regulates physicians in this state, including those participating in Teladoc’s network 5 — wrote Teladoc a letter taking issue with “several recent representations by Teladoc regarding its internet program” that, in TMB’s view, indicated that physicians would be “jeopardizing their respective licenses should they choose to participate” in Teladoc’s network.

The letter attacked “Teladoc[ ] advertising materials” for indicating that the physicians in its network can provide medical services “over the telephone without any prior establishment of a physician/patient relationship via a ‘face-to-face’ examination,” asserting that this practice violated *609 “Board Rule 190.8(1)(L).” That rule, codified in Title 28 of the Texas Administrative Code at section 190.8(1)(L), is included among a non-exclusive list of physician acts and omissions that TMB has deemed to constitute the “fail[ure] to practice medicine in an acceptable professional manner consistent with public health and welfare” under the Medical Practice Act. 6 The referenced paragraph (L) specifically prohibits physicians from prescribing “any dangerous drug or controlled substance without first establishing a proper professional relationship with the patient.” 7 Since November 2003, and at all times relevant to this case, subparagraph (i) of paragraph (L) has prescribed the requirements for creating a “proper professional relationship” as follows:

(i) A proper relationship, at a minimum requires:
(I) establishing that the person requesting the medication is in fact who the person claims to be;
(II) establishing a diagnosis through the use of acceptable medical practices such as patient history, mental status examination, physical examination, and appropriate diagnostic and laboratory testing. An online or telephonic evaluation by questionnaire is inadequate;
(III) discussing with the patient the diagnosis and the evidence for it, the risks and benefits of various treatment options; and
(IV)ensuring the availability of the licensee or coverage of the patient for appropriate follow-up care. 8

According to TMB, the requirements set forth in (II) — “Rule 190.8(1)(L)(i)(II)”—meant that the “acceptable medical practices” entailed in “establishing a diagnosis” (and, in turn, initiating a “proper” physician-patient relationship) must always include a “ ‘face-to-face’ physical examination.” As TMB would later elaborate, this construction rested upon two related premises: (1) the “physical examination” contemplated in Rule 190.8(1)(L)(i)(II) entails a “face-to-face” examination; and, more critically, (2) the rule’s reference to “acceptable medical practices such as patient history, mental status examination, physical examination, and appropriate diagnostic and laboratory testing” means that physicians must perform all four enumerated procedures or their equivalent. In TMB’s view, the “face-to-face” physical examination component of these requirements precluded a physician from making an initial diagnosis by telephone.

TMB’s letter similarly criticized Teladoc for purportedly advertising that the telephone consultations it provides are not within the scope of revised rules governing “telemedicine” that the agency promulgated in 2010. Telemedicine, simply described, refers to medical services provided over the Internet or other “advanced communication technology” enabling an off-site physician to see and hear the patient in real time. 9 TMB’s 2010 telemedi- *610 cine rules, codified in chapter 174 of title 22 of the Texas Administrative Code, 10 incorporate an explicit concept of “face-to-face visit,” defined as “[a]n evaluation performed on a patient where the provider and patient are both at the same physical location” unless the patient is located at a medical facility qualifying as an “established medical site.” 11 When a patient is located at an “established medical site,” the rules permit a “distant site provider” to use “telemedicine medical services ... for all patient visits, including initial evaluations to establish a proper physician-patient relationship between a distant site provider and a patient.” 12

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Untitled Texas Attorney General Opinion: KP-0440
Texas Attorney General Reports, 2023
Judd Kearl v. Texas Racing Commission
Court of Appeals of Texas, 2022
LMV-AL Ventures, LLC v. Texas Department of Aging & Disability Services
520 S.W.3d 113 (Court of Appeals of Texas, 2017)

Cite This Page — Counsel Stack

Bluebook (online)
453 S.W.3d 606, 2014 WL 7464833, Counsel Stack Legal Research, https://law.counselstack.com/opinion/teladoc-inc-v-texas-medical-board-and-nancy-leshikar-in-her-official-texapp-2014.