Taylor v. Service Corporation International

CourtDistrict Court, S.D. Florida
DecidedNovember 1, 2021
Docket0:20-cv-60709
StatusUnknown

This text of Taylor v. Service Corporation International (Taylor v. Service Corporation International) is published on Counsel Stack Legal Research, covering District Court, S.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Taylor v. Service Corporation International, (S.D. Fla. 2021).

Opinion

SUONUITTEHDE RSTNA DTIESTS RDIICSTTR OIFC TF LCOORUIRDTA

CASE NO. 20-CV-60709-RAR

NANCY TAYLOR, on behalf of herself and all others similarly situated,

Plaintiff,

v.

SERVICE CORPORATION INTERNATIONAL, et al.,

Defendants. _________________________________/

ORDER GRANTING IN PART AND DENYING IN PART DEFENDANTS’ MOTION TO DISMISS

THIS CAUSE comes before the Court on Defendants SCI Direct, Inc., Neptune Society Management Corporation, and John Does 1–20’s Joint Motion to Dismiss Plaintiff’s Second Amended Complaint [ECF No. 88] (“Motion”), filed on June 14, 2021. Plaintiff filed a Response in Opposition [ECF No. 91] (“Response”), to which Defendants filed a Reply [ECF No. 94] (“Reply”). The Court has carefully reviewed the Second Amended Complaint [ECF No. 84] (“SAC”), the parties’ submissions, the record, and applicable law and is otherwise fully advised. For the reasons set forth below, it is hereby ORDERED AND ADJUDGED that the Motion is GRANTED IN PART AND DENIED IN PART. BACKGROUND Plaintiff Nancy Taylor entered three contractual agreements with Defendants for the provision of preneed funeral services. See SAC ¶ 102. Preneed funeral services are “sold in advance for a specified beneficiary before that beneficiary’s death.” Id. ¶ 34. The first two agreements, the Preneed Funeral Agreement and Retail Merchandise Agreement, were executed together as part of the Standard Neptune Plan. See id. ¶ 9. The third agreement, the Transportation and Relocation Protection Plan (“TRPP”), was sold as an addendum to the Standard Neptune Plan. See id. ¶ 19. Plaintiff purchased both plans for a total of $2,643.00, with the amounts broken down as follows: (i) $1,030.05 for services and $1,149.05 for merchandise for the Standard Neptune Plan, and (ii) $463.90 for the TRPP. See id. ¶ 106. Plaintiff alleges that, due to Defendants’ acts discussed herein, she “enter[ed] contracts she otherwise would not have agreed to.” Id. ¶¶ 172, 185. The Court discusses each plan in turn below. I. The Standard Neptune Plan Plaintiff, like most of Defendants’ customers, purchased the Standard Neptune Plan because it appeared to provide standard cremation services and related merchandise at a discount.

See id. ¶¶ 51–52. The two contracts that compose the Standard Neptune Plan, the Preneed Funeral Agreement and Retail Merchandise Agreement, are linked in that both must be executed to purchase the Standard Neptune Plan, and any cancellation of the Retail Merchandise Agreement serves to cancel the Preneed Funeral Agreement. See id. ¶ 55. The Preneed Funeral Agreement provides cremation services at a rate “that is substantially discounted from the price listed on the price sheet.” Id. ¶ 54. The Retail Merchandise Agreement is for merchandise, and customers allegedly “pay the full, vastly-inflated, list prices.” Id. According to Plaintiff, the value of the merchandise “is close to zero,” and Defendants’ descriptions of the items are “grossly misleading.” Id. ¶ 18. The effect of this practice—of reducing the price for cremation services and increasing

the price for merchandise—allows Defendants to place “only a fraction of the value of the cremation services into trust” and lowers the amount they can receive as a refund or have transferred to another provider if they choose to cancel. Id. ¶ 56. Defendants, however, fail to disclose this information to their customers. See id. ¶ 66. Instead, Plaintiff was told that “it did not matter how Defendants allocated the purchase price between the services and the merchandise because the right to a refund was the same no matter what.” Id. ¶ 14. Defendants fail “to disclose to customers in one place on the signature page prior to executing the contract the total amount to be paid, how that amount was allocated between merchandise and services, and to inform customers that they would receive all of the amount allocated to services if cancelled indefinitely whereas they would receive the amounts allocated to the items only if not used and cancelled within 30 days.” Id. ¶ 70. The information Defendants did provide—the total amount paid and how that amount was allocated between merchandise and services—was spread across several pages of the agreement. See id. ¶ 71. Plaintiff was never told that the amount for services must be refunded at any time and instead was misled into believing that this amount, like the amount paid for merchandise, would be refunded “only if cancelled

within 30 days.” Id. ¶ 72. II. The Transportation and Relocation Protection Plan The TRPP, sold as an addendum to the Standard Neptune Plan, “protects the Beneficiary of the Preneed Funeral Agreement from incurring additional out-of-pocket expenses if death occurs while Beneficiary is traveling anywhere in the world or if Beneficiary relocates within the contiguous United States.” Id. ¶¶ 19, 84. Though it is a separate agreement, customers are provided the option to purchase the TRPP when they contract for the Standard Neptune Plan and told they will not have the opportunity to purchase the TRPP later. See id. ¶ 88. The TRPP agreement notes that it “is being sold separately on behalf of [Medical Air Services Association of

Florida, Inc. (“MASA”)]” and that it “is [not] a trust funded preneed funeral service or good.” Id. ¶ 92. For each TRPP sold, Defendants “transmit a set fee” to MASA and retain a profit whose percentage varies depending on “the price charged to the customer and collected by Neptune Society.” Id. ¶ 98. The amount Defendants retain “is the majority of the cost charged to the customer.” Id. ¶ 21. III. The Second Amended Complaint The SAC asserts eight counts. In Counts I and II, Plaintiff alleges that Defendants violated Florida’s Deceptive and Unfair Trade Practices Act (“FDUTPA”), section 501.201 et seq. of the Florida Statutes, through their various misrepresentations, deceptions, and concealment as related to the Standard Neptune Plan and TRPP, respectively. In Counts III and IV, Plaintiff alleges that Defendants violated Florida’s Funeral, Cemetery, and Consumer Services Act (“Funeral Act”), section 497.001 et seq. of the Florida Statutes, by making false and misleading representations and failing to follow the statutory requirements for disclosure in the Standard Neptune Plan and TRPP contracts, respectively. In Counts V and VI, Plaintiff alleges that both plans are void as a matter of law and accordingly Defendants were unjustly enriched by the

Standard Neptune Plan and TRPP, respectively. In Counts VII and VIII, Plaintiff seeks declaratory judgments as to the Standard Neptune Plan and TRPP, respectively. Defendants seek dismissal on several grounds. First, Defendants argue Plaintiff lacks standing based on the alleged violations of the Funeral Act. See Mot. at 2–3. Defendants further contend Plaintiff has inappropriately comingled Defendants and she is estopped from bringing her claims because “she has received and held onto the full benefit of her bargain under all three of her negotiated contracts.” See id. at 3–5. Defendants next argue Counts I and II should be dismissed because FDUTPA is inapplicable to those causes of action. See id. at 6. Defendants also argue for dismissal of Counts II, IV, VI, and VIII based on their contention that all claims

related to the TRPP are preempted by the federal Airline Deregulation Act (“ADA”). See id. at 17–25. Defendants additionally posit that Counts III and IV should be dismissed for failure to state a claim and, if those arguments succeed, that Counts V and VI for unjust enrichment should accordingly be dismissed because the Court would have determined that the contracts are valid. See id. at 32–35. Finally, Defendants contend that Plaintiff’s declaratory judgment claims (Counts VII and VIII) should be dismissed because they are duplicative of Plaintiff’s statutory claims. See id. at 35.

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Taylor v. Service Corporation International, Counsel Stack Legal Research, https://law.counselstack.com/opinion/taylor-v-service-corporation-international-flsd-2021.