Tan v. Quick Box, LLC

District Court, S.D. California·Decided January 12, 2024·No. 3:20-cv-01082·Unknown

Opinion

1 2 3 4 5 6 7 8 UNITED STATES DISTRICT COURT 9 SOUTHERN DISTRICT OF CALIFORNIA 10 11 LEANNE TAN, Individually and On Case No.: 20cv1082-LL-DDL Behalf of All Others Similarly Situated, 12 ORDER GRANTING PLAINTIFF’S Plaintiff, 13 MOTION FOR CLASS v. CERTIFICATION 14

QUICK BOX, LLC, et al., 15 [ECF Nos. 229, 378] Defendants 16 17 __________________________________ 18 AND RELATED CROSSCLAIMS AND THIRD-PARTY CLAIMS. 19 20 21 Before the Court is Plaintiff’s Motion for Class Certification [ECF Nos. 229, 378]; 22 an Opposition filed by Defendants Converging Resources Corp.1, Konnektive LLC, 23 Konnektive Rewards LLC, Kathryn Martorano, and Matthew Martorano (collectively the 24 / / / 25 / / / 26 27 1 Defendant Konnektive Corporation changed its name to Converging Resources 28 1 “Konnektive Defendants”) [ECF Nos. 383 (sealed), 390, 309, 310, 312, 313, 314 ]; and 2 Plaintiff’s Reply [ECF No. 317)].3 Also before the Court are the following supplemental 3 briefings: Plaintiff’s Supplemental Motion in Support of Class Certification [ECF 4 No. 365], Konnektive Defendants’ Opposition to Plaintiff’s Supplemental Motion [ECF 5 No. 372], and Plaintiff’s Reply in Support of Supplemental Motion [ECF No. 376]. The 6 following Defendants did not submit a response to the Motion: Beautiful Skin and Health 7 SL, Inc., Beauty and Balance LV, Inc., Coastal Beauty Care KV, Inc., Coastal Health & 8 Body TML, Inc., Coastal Skin Care DC, Inc., Complete Beautiful Skin DT, Inc., Complete 9 Dietary Health DT, Inc., DL Group, Inc., Diet and Beauty Enterprise JB, Inc., Diet Focus 10 MG, Inc., Dietary 8 Leaves TL, Inc., Dietary Care Group MK, Inc., Dietary Health DL, 11 Inc., Dietary Health Management SL, Inc., Dietary Health Supplements ADN, Inc., Dietary 12 Mind & Body AR, Inc., Dietary Pills TTH, Inc., Dietary Supplements 8 Leaves TL, Inc., 13 Dietary Supplements NS, Inc., EM Strength & Wellness Products, Inc., EW Ideal Health 14 Store, Inc., EW Radiant Skin Store, Inc., Fit Body Forever KZ, Inc., Fit Lifestyle Enterprise 15 JD, Inc., Fit and Slim Body Olo, Inc., Fitness & Health Supplements PKL, Inc., Flawless 16 Beauty Forever MC, Inc., Forever Beautiful Products KZ, Inc., Forever Beauty and 17 Balance JL, Inc., Health & Body Care TN, Inc., Health & Skin Nutrition JLN, Inc., Health 18 & Wellness Products EM, Inc., Health Enterprise AR, Inc., Health Enterprise LT, Inc., 19

20 21 2 ECF No. 383 is the sealed Opposition and sealed Exhibits A, B, and C to the Declaration of Christopher B. Queally (“Queally Decl.”). ECF No. 390 is the redacted Opposition and 22 redacted Exhibits A, B, and C to the Queally Decl. ECF No. 309 is the Declaration of 23 Damon Wright. ECF No. 310 is the Declaration of Tom Knuth. ECF No. 312 is the Queally Decl. and Exhibits D, E, and F. ECF Nos. 313 and 314 are notices of the lodgment of 24 exhibits. 25 3 Defendants Quick Box LLC, Stephen Adele, Chad Biggins, and James Martell (collectively the “Quick Box Defendants”) jointly submitted the Opposition with the 26 Konnektive Defendants. However, since then, the Quick Box Defendants reached an 27 agreement for settlement with Plaintiff and a motion for preliminary approval of a class action settlement between Plaintiff and the Quick Box Defendants is pending before the 28 1 Health Skin and Beauty Maya, Inc., Health Skin and Body JB, Inc., Health and Diet 2 Products ISA, Inc., Health and Fitness Lifestyle JL, Inc., Healthy and Slim TT, Inc., 3 Healthy Beautiful Skin JD, Inc., Healthy Body & Balance CD, Inc., Healthy Fit Lifestyle 4 DC, Inc., Healthy Leaves TL, Inc., Healthy Lifestyle Diet JL, Inc., Healthy Skin Group 5 TQH, Inc., Healthy Skin Lifestyle JB, Inc., Healthy Supplements Maya, Inc., Ideal Skin & 6 Health Care NA, Inc., Lasting Fitness & Beauty JLN, Inc., PKL Everlasting Beauty, Inc., 7 Radiant Skin & Body Shop ATN, Inc., Remarkable Beauty TN, Inc., Remarkable Health 8 Supply PO, Inc., Select Skin Products MV, Inc., Skin Beauty & Health JN, Inc., Skin 9 Beauty Enterprise MG, Inc., Skin Beauty Products ISA, Inc., Skin Beauty and Balance CD, 10 Inc., Skin Care Enterprise TTH, Inc., Skin Care Group MK, Inc., Skin Products Rubio, 11 Inc., Skin and Beauty NS, Inc., Strength & Fitness Lifestyle LT, Inc., Total Fitness & 12 Health MC, Inc., Total Health Supply TUA, Inc., and Vibrant Face & Beauty Shop ATN, 13 Inc. (collectively the “La Pura Defendants”). The Court deems this Motion suitable for 14 determination on the papers submitted and without oral argument. See S.D. Cal. 15 CivLR 7.1(d)(1). For the reasons discussed below, the Motion is GRANTED. 16 I. BACKGROUND 17 This lawsuit involves an alleged fraudulent “free trial” scheme in which Defendants 18 allegedly use fake celebrity and magazine endorsements, as well as misrepresentations 19 about price and limited availability, to induce customers into purchasing beauty and 20 skincare products. ECF No. 89 ¶¶ 8–12, 192. Defendants allegedly advertise the products 21 are available as a “free trial” with only nominal shipping and handling charges, then 22 subsequently bill customers around $100 monthly for a subscription service that customers 23 did not knowingly agree to. Id. ¶¶ 8–9, 187–88. Defendants allegedly operate “false front” 24 websites to mislead banks and credit card companies investigating complaints and 25 chargebacks. Id. ¶¶ 9–10. The following allegations are taken from Plaintiff’s first 26 amended complaint (“FAC”). ECF No. 89 (“FAC”). 27 Plaintiff LeAnne Tan alleges that Defendants worked together to perpetrate a 28 lucrative “free trial” scam on the internet. Id. ¶ 8. Consumers encounter an advertisement 1 or a text message from a third party for a La Pura skin product or a survey promising a free 2 gift of a product, which funnels them to a landing page for the product. Id. ¶¶ 122–23. 3 These landing pages are inaccessible to anyone who does not view the advertisements or 4 are deleted after a few weeks or months to avoid detection. Id. ¶ 124. Because of this, 5 Plaintiff is unable to provide the specific landing page she viewed but provides two other 6 known landing pages for La Pura products. Id. Plaintiff reached the landing page via text 7 message, but other consumers viewed “affiliate pages” with a fake news article claiming 8 false celebrity endorsements and the false success of clinical trials, fake celebrity reviews, 9 fake customer reviews, fake magazine endorsements, and false claims about a limited 10 supply of the product and a limited time to sign up for a free sample. Id. ¶¶ 125–32. When 11 consumers sign up for the free sample on the La Pura landing page, the check-out page 12 states the price they will pay is “free” with $4.97 for shipping and handling and prompts 13 them to enter their credit card information. Id. ¶¶ 140, 156. On these pages, the terms and 14 conditions of purchases are hidden or buried, and consumers are not required to agree to 15 them to complete the purchase. Id. ¶¶ 135–38, 151. The terms of service state that instead 16 of a free trial of the product for which only shipping and handling will be charged, 17 consumers will be billed $88.46 unless they cancel within fourteen days of their order, and 18 then they will be billed $93.42 every month for a new thirty-day supply of the product. 19 Id. ¶¶ 139–40, 157. The terms of service directly contradict what is displayed on the 20 advertisements, the landing page, and the check-out page, which say nothing about signing 21 up for a monthly subscription or the need to cancel within fourteen days to avoid being 22 billed. Id. ¶¶ 140–41. 23 Defendants also deceive banks and credit card companies. When consumers 24 discover these additional charges beyond shipping and handling and dispute the charge 25 with their bank or credit card company, Defendants present investigators with a “false 26 front” website that resembles the landing pages consumers use to make purchases but 27 differs in that the terms of service are clearly stated. Id.

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