Talkdesk, Inc. v. Unique Travel Corp.

CourtDistrict Court, S.D. New York
DecidedNovember 27, 2024
Docket1:23-cv-09543
StatusUnknown

This text of Talkdesk, Inc. v. Unique Travel Corp. (Talkdesk, Inc. v. Unique Travel Corp.) is published on Counsel Stack Legal Research, covering District Court, S.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Talkdesk, Inc. v. Unique Travel Corp., (S.D.N.Y. 2024).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF NEW YORK ---------------------------------------------------------------------- X : TALKDESK, INC., : : Plaintiff, : : 23 Civ. 9543 (JPC) -v- : : OPINION AND UNIQUE TRAVEL CORP., : ORDER : Defendant. : : ---------------------------------------------------------------------- X

JOHN P. CRONAN, United States District Judge: Plaintiff Talkdesk, Inc. (“Talkdesk”) brings this commercial contract action against Defendant Unique Travel Corp. (“Unique”). Talkdesk alleges that Unique repudiated their Master Subscription Agreement (“MSA”) and related documents by terminating subscription payments related to the procurement of call center services. Unique moves to dismiss Talkdesk’s Complaint pursuant to Federal Rule of Civil Procedure 12(b)(6). For reasons that follow, the Court denies Unique’s motion to dismiss Talkdesk’s claims for breach of contract in Count I and for breach of the implied covenant of good faith and fair dealing in Count II. The Court declines to exercise its discretionary jurisdiction over Talkdesk’s declaratory judgment claim in Count III, finding it to be duplicative of the breach of contract claim, and thus dismisses Count III. I. Background1 A. Facts Talkdesk provides cloud-based software-as-a-service platforms for call center operations. Compl. ¶ 5. Talkdesk’s services can be tailored to a customer’s business depending on its needs,

infrastructure, experience, and requirements. Id. On December 30, 2021, Talkdesk and Unique executed the MSA, under which Unique subscribed to specified Talkdesk products at preset usage rates for a period of thirty-six months and further contracted for certain professional services to aid in setting up the Talkdesk system. Id. ¶¶ 6-7; see Agreement at 1-11 (“MSA”). Along with

1 The following facts, which are assumed true for purposes of this Opinion and Order, are taken from Talkdesk’s Complaint, Dkt. 1 (“Compl.”). See Interpharm, Inc. v. Wells Fargo Bank, Nat’l Ass’n, 655 F.3d 136, 141 (2d Cir. 2011) (explaining that on a motion to dismiss pursuant to Rule 12(b)(6), the court must “assum[e] all facts alleged within the four corners of the complaint to be true, and draw[] all reasonable inferences in plaintiff’s favor”). The Court also draws on the July 21, 2023 Termination Letter, Dkt. 18, Exh. A (“Termination Letter”), and the parties’ agreement, Dkt. 18, Exh. B (“Agreement”), which are attached to Unique’s motion. The parties disagree on whether the Termination Letter is incorporated into the Complaint by reference and thus may be considered at this stage. Compare Dkt. 19 (“Opposition”) at 9-11, with Dkt. 20 (“Reply”) at 2-3. “For purposes of [Rule 12(b)(6)], the complaint is deemed to include any written instrument . . . incorporated in it by reference.” Chambers v. Time Warner, Inc., 282 F.3d 147, 153 (2d Cir. 2002) (internal quotation marks omitted). The Court further may consider “any document not attached or incorporated by reference if ‘the complaint relies heavily upon its terms and effect, [rendering] the document integral to the complaint.’” Williams v. Citibank, N.A., 565 F. Supp. 2d 523, 527 (S.D.N.Y. 2008) (quoting Chambers, 282 F.3d at 152 (alteration in original)). Contrary to Talkdesk’s characterization, the Complaint references the Termination Letter extensively—indeed, Talkdesk plainly relied on “the terms and effect of [that] document in drafting the complaint,” Chambers, 282 F.3d at 153, as it is key to Talkdesk’s breach of contract claim. See Compl. ¶¶ 19-26. Given these circumstances, Talkdesk did not lack notice of the information contained in the Termination Letter, see Chambers, 282 F.3d at 153, and the document is properly considered incorporated by reference into the Complaint. That of course does not mean that the Court accepts as true Unique’s descriptions of discussions among representatives of the parties as recited in that letter. the MSA, two Order Forms (“2021 Order Forms”) and a Statement of Work (“2021 SOW”) comprise the Agreement. Compl. ¶ 6.2 Several provisions of the Agreement are relevant to Unique’s motion. Section 6 of the MSA outlines the parties’ payment obligations, including the terms governing fees, payment, and

an acceleration clause allowing Talkdesk to accelerate any remaining payments in the event Unique is thirty days or more overdue in payment. See MSA § 6. The MSA also obligates Unique to pay certain fees: specific license fees are to be identified in the Order Form, id. § 6.1, professional services fees are to be identified in the SOW, id. § 6.2, and usage fees are to be billed by Talkdesk, id. § 6.3. Section 13 of the MSA governs the term and termination of the Agreement, with Section 13.3.1 providing: Either party may terminate the Service Term in the event that: (a) the other party materially breaches this Agreement and does not cure such breach within thirty (30) days following its receipt of written notice of such breach; or (b) the other party has become insolvent [or] does not pay its debts as they become due . . . . Id. § 13.3.1. Following the execution of the Agreement, Talkdesk and Unique “began work to implement the contracted-for Talkdesk solution in January 2022.” Compl. ¶ 14. The completion of implementation was delayed several times throughout 2022, however, “each at the request of Unique,” id., due to Unique’s “out of scope” requests and infrastructure problems, id. ¶ 15.3 On

2 The MSA defines “Order Form” as “any order form signed by both parties identifying the Services to be made available by Talkdesk pursuant to this Agreement, which may detail, among other things, the number of Authorized Users.” MSA § 1.13. SOW is defined as “a document governed by this Agreement describing any Professional Services, inclusive of Professional Services rates and charges.” Id. § 1.18. 3 Unique recounts a different story of the cause of these delays, pointing to contentions it made in the Termination Letter. See Dkt. 18-4 (“Motion”) at 3-4. But at this procedural posture, the Court must “assume as true all the material allegations of the . . . complaint.” Papelino v. Albany Coll. of Pharmacy of Union Univ., 633 F.3d 81, 85 n.1 (2d Cir. 2011). March 24, 2023, with TalkDesk and Unique disputing which was to blame for the implementation delays, the parties executed a new 2023 Statement of Work (“2023 SOW”) and a new Order Form (“2023 Order Form”), whose combined effect was to “restart the clock” on the original thirty-six- month term. Id. ¶ 16. The 2023 SOW and 2023 Order Form “became part of the Agreement,

including the MSA and [2021 SOW].” Id. As alleged, although the parties targeted a May 2023 implementation completion date following execution of the 2023 SOW and the 2023 Order Form, Unique refused to allow Talkdesk to complete its work and failed to timely perform its obligations under the Agreement. Id. ¶ 18. On July 21, 2023, Unique sent Talkdesk the Termination Letter. Id. ¶ 19; see Termination Letter. According to Talkdesk, through the Termination Letter, Unique “purport[ed] to terminate the Agreement due to alleged material breaches and misrepresentations by Talkdesk.” Compl. ¶ 19. In the Termination Letter, Unique cited failures with Talkdesk’s system and Talkdesk’s inability to remedy identified issues. See Termination Letter at 2-3; see also Compl. ¶¶ 19-21. The Termination Letter advised that “Unique is prepared to resolve this matter within thirty (30)

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Public Serv. Comm'n of Utah v. Wycoff Co.
344 U.S. 237 (Supreme Court, 1952)
Conley v. Gibson
355 U.S. 41 (Supreme Court, 1957)
Wilton v. Seven Falls Co.
515 U.S. 277 (Supreme Court, 1995)
Bell Atlantic Corp. v. Twombly
550 U.S. 544 (Supreme Court, 2007)
Ashcroft v. Iqbal
556 U.S. 662 (Supreme Court, 2009)
Cruz v. FXDirectDealer, LLC
720 F.3d 115 (Second Circuit, 2013)
Williams v. Citibank, N.A.
565 F. Supp. 2d 523 (S.D. New York, 2008)
511 West 232nd Owners Corp. v. Jennifer Realty Co.
773 N.E.2d 496 (New York Court of Appeals, 2002)
Wolff v. Rare Medium, Inc.
210 F. Supp. 2d 490 (S.D. New York, 2002)
Chambers v. Time Warner, Inc.
282 F.3d 147 (Second Circuit, 2002)
Endemann v. Liberty Ins. Corp.
390 F. Supp. 3d 362 (N.D. New York, 2019)
Dorset Industries, Inc. v. Unified Grocers, Inc.
893 F. Supp. 2d 395 (E.D. New York, 2012)
Miller v. Wells Fargo Bank, N.A.
994 F. Supp. 2d 542 (S.D. New York, 2014)
Admiral Ins. Co. v. Niagara Transformer Corp.
57 F.4th 85 (Second Circuit, 2023)

Cite This Page — Counsel Stack

Bluebook (online)
Talkdesk, Inc. v. Unique Travel Corp., Counsel Stack Legal Research, https://law.counselstack.com/opinion/talkdesk-inc-v-unique-travel-corp-nysd-2024.