Sundaram v. Freshworks Inc

District Court, N.D. California·Decided September 28, 2023·No. 3:22-cv-06750·Unknown

Opinion

1 2 3 4 5 IN THE UNITED STATES DISTRICT COURT 6 FOR THE NORTHERN DISTRICT OF CALIFORNIA 7 8 MOHAN R. SUNDARAM, et al., Case No. 22-cv-06750-CRB

9 Plaintiffs,

ORDER GRANTING IN PART WITH 10 v. LEAVE TO AMEND AND DENYING IN PART MOTION TO DISMISS 11 FRESHWORKS INC, et al., 12 Defendants.

13 This securities class action alleges violations of Sections 11 and 15 of the Securities 14 Act of 1933 (“Securities Act”) against Freshworks Inc. (“Freshworks”) and its executives, 15 directors, and IPO underwriters (collectively, “Defendants”). Lead Plaintiff Mohan R. 16 Sundaram (“Plaintiff”), on behalf of himself and all others situated, argues that he is 17 entitled to damages caused by Freshworks’ alleged failure to disclose adverse trends and 18 risks regarding its financial and business condition prior to its public offering. Pending 19 before this Court is Defendants’ motion to dismiss Plaintiff’s consolidated amended class 20 action complaint. For the reasons explained below, the Court GRANTS in part and 21 DENIES in part Defendants’ motion to dismiss. 22 I. BACKGROUND 23 Plaintiff purchased shares of Freshworks’ Class A common stock pursuant to or 24 traceable to the company’s Prospectus and Registration Statements (collectively, the 25 “Offering Documents”) filed with the Securities and Exchange Commission on August 27, 26 2021 and September 22, 2021, respectively. Compl. (dkt. 1) ¶ 1; Am. Compl. (dkt. 70) ¶ 27 1. Plaintiff alleges that the Offering Documents were materially misleading because they 1 Public Offering (“IPO”). Am. Compl. ¶¶ 4–6. 2 A. The Defendants 3 Freshworks is a Delaware corporation based in San Mateo, California. Compl. ¶ 4 14. Founded in 2010, Freshworks is a software-as-a-service company that provides 5 customer support software and tools for small- and medium-sized businesses. Am. Compl. 6 ¶ 18; Mot. (dkt. 72) at 1. 7 Members of Freshworks’ Board of Directors are named as Individual Defendants. 8 These individuals are: (1) Rathna Girish Mathrubootham, the Chief Executive Officer and 9 Chairman of the Board; (2) Tyler Sloat, the Chief Financial Officer; (3) Roxanne S. 10 Austin, a director; (4) Johanna Flower, a director; (5) Sameer Gandhi, a director; (6) 11 Randy Gottfried, a director; (7) Zachary Nelson, a director; (8) Barry Padgett, a director; 12 and (9) Jennifer Taylor, a director. Am. Compl. ¶¶ 19–28. 13 Freshworks’ IPO Underwriters (“Underwriter Defendants”) are also named as 14 Defendants. They are: Morgan Stanley & Co., LLC, J.P. Morgan Securities LLC, BofA 15 Securities, Inc., Jefferies LLC, Barclays Capital Inc., Robert W. Baird & Co. Incorporated, 16 Canaccord Genuity LLC, JMP Securities LLC, Needham & Company, LLC, Nomura 17 Securities International, Inc., Oppenheimer & Co. Inc., Piper Sandler & Co., Raymond 18 James & Associates, Inc., Amerivet Securities, Inc., CastleOak Securities, L.P., Samuel A. 19 Ramirez & Company, Inc., and R. Seelaus & Co., LLC. Id. ¶¶ 30–47. 20 B. Factual Background 21 Defendants commenced Freshworks’ IPO on September 22, 2021. Am. Compl. ¶ 22 58. That day, Freshworks issued 28,500,000 shares of Incorporated Class A common 23 stock, which was sold to the investing public at $36.00 per share. Id. ¶ 58. After the close 24 of markets on November 2, 2021, Freshworks issued a press release that announced its 25 third quarter financial results, which had ended on September 30, 2021—six business days 26 after the IPO. Id. ¶ 78. The press release reported a decline in Freshworks’ financial 27 metrics between the second quarter of 2021 and the third quarter of 2021. Id. ¶ 79. 1 Defendants’ failure to disclose Freshworks’ declining third quarter (“Q3 2021”)1 financial 2 metrics before the IPO is the subject of this class action. 3 1. Metrics Announced Prior to the IPO 4 In the lead up to the IPO, Defendants touted Freshworks’ “strong and accelerating” 5 growth to convince prospective investors of the company’s vitality. Id. ¶4. The Offering 6 Documents provided financial data that Freshworks had “grown rapidly,” had a “healthy 7 dollar retention rate,” and was “generating a healthy mix of revenue.” Id. ¶¶ 61, 63, 67. 8 Plaintiff alleges that the Offering Documents indicated to investors that Freshworks was 9 experiencing strong and significant growth prior to the IPO, and that it was highly 10 favorable that this growth would be sustained. Id. ¶¶ 62, 66, 67. 11 Defendants assessed Freshworks’ growth through three metrics: (1) the year-over- 12 year revenue growth rate, (2) the calculated billings growth rate, and (3) the net dollar 13 retention rate. Id. ¶¶ 4–5. According to the Offering Documents, Freshworks’ year-over- 14 year revenue growth rate steadily increased in the three quarters prior to the IPO, from 15 44% in 4Q 2020, to 49% in 1Q 2021, and 56% in 2Q 2021. Id. ¶¶ 62. The calculated 16 billings metric, which calculated non-generally accepted accounting principles revenue and 17 the dollar value of new contracts signed, similarly grew in the quarters preceding 18 Freshworks’ IPO, from 31% in 2Q 2020 to 47%, 53%, 54%, and 61% for 3Q 2020, 4Q 19 2020, 1Q 2021, and 2Q 2021, respectively.2 Id. ¶¶ 4, 10, 66. The net dollar retention rate 20 also increased in the five quarters leading up to the IPO, starting at 107% in 2Q 2020 and 21 ending at 118% for 2Q 2021. Id. ¶ 75. The figures for the year-over-year revenue growth 22 rate, the calculated billings growth rate, and the net dollar retention rate from 2Q 2020 to 23 3Q 2021, as provided in the Complaint, are included in the chart below. 24 25 1 Hereinafter, the Court references quarterly financial figures by the quarter and year (e.g., 26 3Q 2021). 2 Defendants contend that they are unable to replicate the Plaintiff’s alleged calculated 27 billings figures using the Offering Documents. Mot. at 1 n.4; Reply at 2 n.3. Because this Freshworks’ Growth Rate Financial Data as provided in the Offering Documents.3 1 2Q 2020 3Q 2020 4Q 2020 1Q 2021 2Q 2021 2 (ended June. (ended Sept. (ended Dec. (ended Mar. (ended June 30, 2020) 30, 2020) 31, 2020) 31, 2021) 30, 2021) 3 Revenue 44% 49% 56% 4 Year over Year Growth 5 Calculated 31% 47% 53% 54% 61% Billings Growth 6 Net Dollar 107% 109% 111% 112% 118% 7 Retention Rate 8 2. Metrics Announced After the IPO 9 Freshworks announced its “highly disappointing” 3Q 2021 financial results on 10 November 2, 2021. Id. ¶¶ 78, 79. It reported that the 3Q 2021 revenue year-over-year 11 growth rate decreased to 46%, compared to 56% in 2Q 2021. Id. ¶ 79. The press release 12 also stated that the net dollar retention rate declined to 117%, compared to 118% for 2Q 13 2021. Id. ¶ 81. In an earnings call later that day, Chief Financial Officer Tyler Sloat 14 disclosed that the calculated billings rate also decreased to 41% for 3Q 2021 from 61% for 15 2Q 2021. Id. ¶¶ 20, 80. These figures marked the first decline for the year-over-year 16 revenue growth rate, the calculated billings growth rate, and the net dollar retention rate 17 metrics after three to five quarters of consistent growth. The next day, on November 3, 18 2021, Freshworks’ stock dropped 14%. Id. ¶ 82. 19 On February 10, 2022, Freshworks announced its Q4 2021 earnings and reported 20 similar levels of growth deceleration as Q3 2021. Id. ¶ 84. The revenue year-over-year 21 growth rate declined to 44%, and the net dollar retention rate declined to 114%. Id. ¶¶ 84, 22 85. However, the calculated billings growth rate increased to 45%. Id. ¶ 86. The day after 23 this announcement, Freshworks’ stock dropped 18%, to $18.41 per share. Id. The figures 24 for these three metrics from 2Q 2020 to 4Q 2021, as well as Freshworks’ revenue in raw 25 dollars, are included in the chart below. 26 27 1 Freshworks’ Growth Rate Financial Data as provided in the Offering Documents.4 2Q 2020 3Q 2020 4Q 2020 1Q 2021 2Q 2021 3Q 2021 4Q 2021 2 (ended (ended (ended (ended (ended (ended (ended 3 June. 30, Sept. 30, Dec. 31, Mar. 31, June 30, Sept. 30, Dec.

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