Stone v. Truist Bank

District Court, W.D. North Carolina·Decided August 23, 2024·No. 3:23-cv-00596·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF NORTH CAROLINA CHARLOTTE DIVISION CIVIL ACTION NO. 3:23-CV-00596-KDB-SCR

TURQUOIS STONE, ) ) Plaintiff, ) ) v. ) ) TRUIST BANK, ) ) Defendant. )

MEMORANDUM AND RECOMMENDATION THIS MATTER is before the Court on Defendant’s “Motion to Dismiss Plaintiff’s Amended Complaint” (the “Motion”) (Doc. No. 14), as well as the parties’ briefs and exhibits. (Doc. Nos. 15, 17, & 19). The Motion has been referred to the undersigned Magistrate Judge pursuant to 28 U.S.C. § 636(b)(1) and is now ripe for the Court’s consideration. For the reasons set forth below, the undersigned respectfully recommends that Defendant’s Motion be granted in part and denied in part. I. FACTUAL AND PROCEDURAL BACKGROUND

The Court accepts the facts in Plaintiff’s Amended Complaint as true for the purposes of considering Defendant’s Motion to Dismiss. Plaintiff states that she “brings this action under Title VII of the Civil Rights Act of 1964, as amended, 42 U.S.C. § 2000e et seq., alleging hostile work environment, based upon sex and under the North Carlina [sic] Common Law alleging negligent supervision and retention.” (Am. Compl., Doc. No. 12 ¶ 1). Plaintiff’s employment began with Defendant Truist Bank (“Truist”) in September 2018, where she was an Associate Infrastructure Engineer assigned to the Technology Command Center Department. Id. ¶ 8. Plaintiff’s job duties included “providing support of network issues that came through Defendant’s Customer Support Center to ensure adherence of wiring, equipment and code configuration of Enterprise network equipment” and to provide “assistance in network planning, engineering, architecture and the development of

technical standards, and made recommendations for improvements.” Id. Plaintiff was a member of an eight-person team, “all of whom were male except for Plaintiff who was the only African-American woman on the team.” Id. ¶ 10. In early 2020, due to the COVID-19 pandemic, Plaintiff and her team began to work from home. Id. ¶ 9. Team members used the Webex platform to meet and communicate remotely. Id. ¶¶ 9, 11. Webex meetings are “hosted by an individual who has the capacity to admit persons, as well as deny the entrance to a Webex gathering.” Id. ¶ 12. From April 2020 through August 2020, Plaintiff’s team “experience[d] interruptions in their Webex meetings by an individual screaming,” described as sometimes being “primal

screaming.” Id. ¶¶ 13, 35. Plaintiff does not specify how frequent the interruptions occurred. A report of the interruptions was made on or about August 3, 2020, which resulted in the intruder being blocked and persons only being admitted to Webex gatherings after receiving permission. Id. ¶ 14. The report was made to “corporate security and cyber security.” Id. This action suspended the uninvited interruptions for some time, but they “began again after the intruder started using the name of a team member to gain access.” Id. In February 2021, a nude image appeared on the Webex platform, which was reported to management by a number of the teammates, including Plaintiff. Id. ¶ 15. The images remained visible for almost a minute in some instances. Id. Plaintiff states that “over time the images increased in vulgarity.” Id. Plaintiff states an intruder, who was another employee, “was able to display offensive images for over eight months.” Id. ¶ 36. Plaintiff details certain specific instances including on November 26, 2021, and over the following weekend when explicit nude images remained visible. Id. at 15. Plaintiff specifies that “[a]t first, they included images of a nude woman displaying her private parts.” Id. But the “explicitness of the images increased to

the point of showing the torso of a male, as well as his genitalia and ejaculation on the female.” Id. Plaintiff was particularly offended by “the display of an African-American woman with a Caucasian male” because “she is in an interracial marriage which was known to her teammates and others since she displayed photographs in the workplace of her and her husband and family.” Id. The images were all reported to management. Id. On December 1, 2021, Plaintiff filed a complaint with Defendant’s Human Resources (“HR”) Department. Id. ¶ 16. In the HR complaint, Plaintiff alleged “discrimination based on her race and that she was subjected to a hostile work environment.” Id. “Plaintiff claimed that the pornographic images were appearing because she was the only African-American female on the

team and that she was married to a white male” and that these images were “directed to her.” Id. ¶¶ 16, 28. Plaintiff pleads additional “explicit images” on December 6, 2021, and that the “explicit images only appeared during Plaintiff’s shift.” Id. ¶ 17. Then again, on December 19, 2021, “Plaintiff experienced another interference which she reported to her management” which left her “unable to return [to work] after that.” Id. ¶ 18. Plaintiff maintains that the “posting of sexually explicit images was rude, harassing and disrespectful” and “violated Defendant’s anti-harassment policies.” Id. ¶ 26. As a result of the exposure to explicit images, Plaintiff “developed severe panic attacks for which she received counseling and treatment” and ultimately resulted in Plaintiff being unable to work. Id. ¶¶ 24, 29, 34-35. Plaintiff went on a leave of absence beginning December 19, 2021, through December 2022, when Plaintiff was “terminated under the Defendant’s policies.” Id. ¶ 24.

Plaintiff, and others on her team, believed an employee who was terminated in July 2021 was the person interrupting and posting explicit images on Webex. Id. ¶¶ 19, 30. The individual suspected of the Webex intrusions was terminated “after being rude and using profanity towards members of another team.” Id. ¶¶ 21, 36. The employee had been reported to senior managers for being “disruptive and disrespectful to his colleagues.” Id. ¶¶ 20, 35-36. Plaintiff states the Department Director knew or should have known that the conduct violated Defendant’s policies, employee Code of Conduct, and anti-harassment policies, and that the explicit pornographic images would cause harm to employees. Id. ¶ 40. Defendant did not require the individual “to remove access from his mobile phone,” which

gave him the ability to post the explicit images to Defendant’s Webex platform after he was terminated. Id. ¶¶ 21, 36. Plaintiff contends that Defendant failed to “secure its networks and system to guard against the continued intrusions by individual” which led to “the posting of the explicit images” that “caused Plaintiff’s severe panic attacks and emotional distress” requiring “medical intervention and disrupted her ability to perform work.” Id. ¶ 37. Plaintiff alleges, upon information and belief, that despite Defendant’s managers being aware of the identity of the intruder, “no specific action was taken to address the matter with the individual.” Id. ¶ 25. She contends that Defendant’s responses to Plaintiff’s complaints “did not satisfy Title VII’s requirement for prompt remedial action” and “Defendant’s failure to fully investigate the intrusions into the Webex led to a higher level of intrusion and the display of more explicit pornographic images.” Id. ¶ 28. Plaintiff filed an administrative charge with the Equal Employment Opportunity Commission (“EEOC”) on February 22, 2022. Id. ¶ 42. On June 23, 2023, the EEOC issued Plaintiff a Dismissal and Notice of Rights. Id. ¶ 42.

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