Steve Rabin, et al. v. Google LLC

District Court, N.D. California·Decided August 17, 2026·No. 5:22-cv-04547·Unknown

Opinion

STEVE RABIN, et al., Case No. 22-cv-04547-PCP

Plaintiffs, ORDER RE: CROSS-MOTIONS FOR v. SUMMARY JUDGMENT

GOOGLE LLC, Re: Dkt. Nos. 263, 271, 272, 275, 276, 278, Defendant. 282, 284, 293, 295

In this consumer class action, plaintiff Steve Rabin alleges that defendant Google LLC lured him and a class of commercial users into using its suite of business-productivity tools (then “Google Apps,” now “Google Workspace”) by promising free access for as long Google offered such business-productivity tools. Rabin asserts that Google broke this promise when it stopped providing the free version of the tools to class members and required class members either to begin paying for a premium version or lose access to the tools entirely. Now before the Court are the parties’ cross-motions for summary judgment, Google’s motion to exclude the testimony of one of Rabin’s experts, Rabin’s motion to strike part of Google’s Daubert reply brief, and various sealing motions. For the reasons below, the Court grants Google’s motion for summary judgment, denies the parties’ remaining non-sealing motions as moot, and grants the sealing motions in part. In August 2006, Google launched a free “beta” service called “Google Apps for Your Domain” or “Google Apps Standard Edition.” Google offered this service to commercial and non- commercial users alike. The Standard Edition initially offered features that included website hosting, Gmail, custom domain email addresses (such as firstname@lastname.com or administration tools. The Standard Edition also allowed for multiple users per account, a key offering for Google’s commercial customers, many of whom added multiple employees as users. Google gave users access to the Standard Edition free of charge and promised to provide continued access for as long as Google made the service available to its customers. In turn, Google collected valuable user data and feedback that it employed to guide product development and investment. Over time, Google added additional features to the Standard Edition like Google Docs and Google Sheets, many of which remain core to Google’s product offerings today. In February 2007, Google began offering a paid version of its service called the “Premier Edition.” In exchange for payment, users received access to additional tools that users of the Standard Edition could not access. The Premier Edition initially offered access to Gmail, Google Talk, Calendar, Start Page, Docs, and Spreadsheets. It also offered ten gigabytes of storage per user. In 2016, Google discontinued the Premium Edition and introduced G-Suite, which offered access to many of the same products as well as to new tools like Forms, Slides, Sites, Admin, and Vault. In 2020, Google discontinued G-Suite and introduced Workspace, which similarly kept many of the tools from G-Suite but also introduced new features and enhanced integration between various Google tools. From 2007 onward, Google continued to improve the paid version of its services. In December 2012, Google stopped allowing new users to sign up for the Standard Edition. Instead, Google required any new commercial user to sign up for the paid version of Google’s business-productivity tools available at that time. Google allowed those who had signed up for the Standard Edition before 2012 to continue using that service for free. Google refers to these users as “legacy users” or “Legacy Free customers.” Over time, Google stopped actively maintaining the Standard Edition, which eventually fell out of synch with Google’s paid commercial offerings. When they signed up for the Standard Edition between 2006 and 2012, users agreed to a set of contract terms. Google regularly updated the language of these terms and conditions. Two contractual provisions are particularly relevant here. First, each iteration of Standard Edition users’ contracts with Google from 2006 to 2012 Fees. Provided that Google continues to offer the Service to Customer, Google will continue to provide a version of the Service (with substantially the same services as those provided as of the Effective Date) free of charge to Customer; provided that such commitment: (i) does not apply to the Domain Service described in Section 4 above; and (ii) may not apply to new opt-in services added by Google to the Service in the future. For sake of clarity, Google reserves the right to offer a premium version of the Service for a fee. In 2011, Google modified the fees clause to state only that “[t]he Service is provided at no charge to Customer provided that Customer agrees that Google may (a) add optional services to Customer or its End Users for a fee or (b) offer a premium version of the Service for a fee.” Google also made subsequent modifications to the fees clause and the contract’s modification provision that are not relevant here.1 Second, all iterations of Standard Edition users’ contracts from 2006 to 2012 included the same “termination clause,” which provided that “Customer agrees that Google may at any time and for any reason terminate this Agreement and/or terminate the provision of all or any portion of the Service.” From 2012 through 2022, Google continued to provide legacy users with access to the Standard Edition at no cost. But in January 2022, Google announced plans to eliminate the Standard Edition entirely, even for legacy users. Google set an August 2022 deadline for legacy users to either transition to a paid Workspace subscription or download their data and terminate their accounts. Those who decided to sign up for Workspace agreed to a user agreement, one clause of which provided that the agreement “terminates and supersedes any and all other agreements between the parties relating to its subject matter, including any prior versions of this Agreement.” Users who transitioned to Workspace began paying a monthly subscription fee. Google changed course in April 2022, announcing that it would allow non-commercial legacy users to “opt out” of the transition to Workspace and to continue using the Standard Edition 1 The 2006–11 agreement authorized modifications “[e]xcept as provided in [the fees clause],” preventing Google from changing that clause to enable the company to charge existing users for access to the Standard Edition. For the purposes of the analysis below, the Court will assume that the contractual rights of Rabin and other users who signed up prior to the 2011 change continue to for free. Google did not make the opt-out available to every user. Instead, only those users who self-identified as “non-commercial” could opt out. Google also allowed non-commercial users who had already transitioned to Workspace to “undo” their transition and take advantage of a retroactive opt-out. Google offered this retroactive opt-out until August 23, 2023, about one year after Google’s deadline for its Standard Edition commercial users to transition to Workspace. Approximately 120,000 users opted out and nearly 60,000 other users “undid” their transition after signing up for Workspace. The Stratford Company, LLC filed this complaint on August 5, 2022 on behalf of a purported class of persons and entities who had lost access to the Standard Edition. On October 26, 2022, plaintiffs filed an amended complaint adding Steve Rabin and another individual as additional named plaintiffs. The Stratford Company voluntarily dismissed its claims against Google without prejudice on November 14, 2022. Plaintiff Steve Rabin is a sole-proprietor CPA based in California. He signed up for the Standard Edition using a third-party service, CPA Site Solutions, in 2009. Google sent Rabin more than fifteen emails notifying him that he would need to transition to Workspace to avoid losing access to his account. Although Rabin read those emails, he testified that he believed they were fraudulent. When Google suspended his account in September 2022, he entered his credit card details and accepted the Workspace Agreement, unlo

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